The Boiler Medic North East
4.9(98)Hartlepool • REFCOM




Services
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Smart home control installation
Reviews
4.9
Customer feedback for The Boiler Medic North East frequently highlights Matthew's rapid response times, whether called out for emergency breakdowns or planned heating work. Clients regularly praise his clear communication, knowledgeable advice, and neat, considerate working manner that leaves properties tidy. Most reviews centre on replacement boiler installations, servicing, radiator upgrades, and air conditioning fittings, consistently noting fair pricing and dependable workmanship. While overwhelmingly positive, a couple of reviewers reported issues with getting a reply or receiving follow-up service.
Matthew provided an excellent service in installing my new boiler, was very responsive to questions and helpful in providing knowledgable options that were available to me. My new boiler was installed in a day with full instructions and said to contact him if I had any questions afterwards.
Fantastic job keep work up
Very quick to respond. Fantastic service! Very knowledgeable, tidy and great value for money! Would absolutely recommend.
Great job came on time all tidy after good all round experience
I’ve just had air con fittings in 3 different properties great service and a smashing lad to deal with.
Matthew very good lad got the job sorted great price great time keeping and very reliable cheers
Matthew fitted a new boiler in my new house and relocated it from the kitchen to upstairs. He was on time, got the job done in just a day and a half, and everything was left really clean and tidy. He was reliable, honest and easy to deal with. I’m really happy with the work and would definitely recommend him! Thanks again, Matthew, for all your hard work — I really appreciate it!
Boiler Medic is superb. Fitted a new replacement Alfa boiler in short notice to a very high standard. I would have no hesitation recomending for any boiler and plumbing work. 10/10.
Great Service, and incredibly reasonably priced for the time he spent sorting out my gas oven. Would recommend
Installation of Air conditioning units at home. Reasonable price and an Excellent workmanship by Matthew Daniels! Highly recommended.
Excellent service from Boiler Medic North East. Really friendly and professional from start to finish. The work was carried out efficiently and everything was explained clearly. Very happy with the service and would definitely recommend them.
Matthew is a very pleasant chap and was quick to come and do a survey and provide a quick quote for 3 aircons. He was very reasonable and was kind enough to agree to my requests of where to place the internal and external units. Even during severe shortage of aircons he was able to get me 3 for my house. Very neat looking installation. Very easy to communicate and amazing service. He left the place absolutely clean after work too. I would surely recommend.
Matthew came and installed a new boiler for me today. It was a bigger job than I first thought, but Matthew cleared up everything and it was spotless when he left. Matthew kept me informed about everything. I will definetly use Matthew again should the need arise. I cannot recommend him enough.
Fab service , SOS call on Wednesday afternoon due to boiler pouring water. New boiler fitted Thursday morning 8am Very professional and would highly recommend
Excellent work, communication brilliant. Genuinely impressed with the service
I highly recommend Matthew Daniel’s great job, Very tidy and friendly. Great price, very quick hard worker, lovely job of my air conditioning.
We had a boiler fault. Called boiler medic north east who came out, checked boiler over and fixed with replacement parts a couple of days later. Fast efficient service. Would recommend.
Used this company to fit air con in my bedroom after being recommended via Facebook. Managed to get a fitting date within a few days. Workmanship was tidy and quick and would definitely use him in future and recommend him to friends.
Matt did a great job, good price too and we've used it every day this summer, well worth the investment!
Very efficient! Completed the works 1 week after quotation. Very tidy and communicated well throughout the job.
Can't fault him, diagnosed the problem, fixed a second problem tgat previous boiler engineers had told me was unfixable. Saved me a fortune on my utilities. Clean and tidy worker, reliable and dependable.
Great friendly guy.done a great job and great price and will use again .
Matthew has recently fitted 3 aircon units at my house. Communication \ advice before the installation date were thorough and speedy. During the installation he kept disruption to an absolute minimum and tidied as he went. The electrical work was carried out by an electrician who was arranged by Matthew which saved trying to sync trades etc myself. The units I went with were by Haier, they have remote controls but also connect to wi-fi and can be controlled by Alexa and also integrate with 'Home Assistant' smart home software. I have so far only used the cooling function (so can't yet comment on heat \ dehumidify options) and find it superb. As one is directly over my bed I'm pleased that the units are relatively quiet when operating and when the room gets down to the set temperature they are practically silent. I would recommend Matthew and his work!
Matthew is an absolute gentleman, came out bang on the time he said, fixed our burst pipe and serviced the boiler whilst he was here (and extra job but he didnt seem to mind). Helped us out soo much, thank you again.
I can't thank Bolier Medic Northeast enough! Matthew fitted our Bosch air conditioning unit 11th May and the entire process was seamless. Mathew is professional, friendly, and clearly knows his stuff. The installation looks great and is working perfectly. I wouldn't hesitate to use him again or recommended him.
Replaced our old back boiler with new combo boiler and new radiator. Matthew is professional and knowledgable and did a fantastic job and gave advice where needed.
Had a boiler fitted today off Matthew great price very professional would recommend to anybody and now I've added to this review one year later boil is overdue with service Matthew he arranged to come out never turned up turned his phone was off looks like he only once the big money off you (installing fee) then he doesn't want to know do not use
Fantastic service from Boiler Medic North East. We can highly recommend them. Mathew came out very quickly and gave us a very competitive quote. He carried out and completed the work ( new boiler ) within a couple of days. He was really professional and cleared up all the mess leaving it looking great. Thank you very much Jem & Annie Baker
Fantastic response, arrived within 2 hours and solved the problem! Came back next day and found issue with a water softner and offered great advice!!!
Matthew came with very short notice on a Sunday to investigate gas heaters which weren’t working. He quickly identified the issue and fixed it: he fitted a wireless thermostat immediately. He also provided and attached a gas heater control knob for free. I would definitely hire him again.
Put a post on Facebook as had an emergency, needed a gas engineer to move a gas pipe asap for an elderly lady, Mathew got in touch within minutes and he came to the job . He carried out all safety check before proceeding to move the gas pipe and done a final check with the boiler and checked for any leaks, absolutely can’t thank him enough for coming at such short notice and making the job safe and doing a first class job. Highly recommend this company and will be using him again . Many thanks again so appreciated . Daz 👌👌👌👌👌👌
Matthew was great, fixed a leak in my toilet, would highly recommend
Job was completed efficiently, good communication throughout, will be using again for future planned works
Fixed a problem and gave my Boiler a service. Excellent speedy service, much appreciated.
Very happy with our experience, Matthew came at very short notice to fit our gas cooker and put a brand new plug on too, very quick to do the job and reasonable price aswell compared to everyone else, will be using again in the future and recommending to everyone
Matthew installed a new cylinder/tank in December inbetween Christmas & new year, after a few other companies left me down. This was an emergency as the tank was condemned a few days before Christmas. His service was so impressive that I then asked him to return in March & for a new boiler. Service was great, so helpful & very competitive price.
New boiler fitted quickly and at a very reasonable price including moving the flue. Good communication throughout.
AVOID.
Excellent service.
Excellent! Rang Tuesday. Engineer called at the house Tuesday evening. Price given after checking out the boiler and its positioning. Came and fitted new boiler on the Thursday. Great service. Polite, competent, helpful and a tidy worker.
Matthew is a very knowledgeable boiler engineer. He has helped me to find a new boiler at a very competitive price. Actually I have received several quotations and Matthew's quotation was the very best one. I can definitely recommend Matthew for my friends.
Matthew arrived on time & fixed the issue with our boiler really quickly. Priced very reasonably too! Definitely recommend
An amazing job installing our new boiler, wouldn’t go anywhere else 😁
Very quick and efficent, made sure everything was in working order 👍
Was requesting help with boiler. Matthew asked for photos then rang and talked my husband through how to get the heating on again at no cost to us. He saved the day as we were freezing!
Matthew came today to replace a 15 year old Baxi boiler - was pleasant quick and a great price - was neat and tidy and also explained the new thermostat and the app - spot on - would fully recommend !
Great service and price from Matthew via Vaillant.com approved installers list. Clean and tidy, turned up on time and job was done on the day. Got to say the price was very good and we get to control our heating from the app. I would have no hesitation in recommending The Boiler Medic North East.
Matthew provided an excellent service. He persevered in solving our heating problems when others couldn’t be bothered, and in line with his quote before starting work. He was prompt. Since completing the work he has checked back to ensure that all is well. Can’t ask for more.
We had a bathroom emergency. Came straight away to see the problem. Came back the next day to fix it. Reliable, friendly and did a great job!
Matthew is knowledgeable, efficient and flexible. He fitted a new boiler for us. Would recommend to others and would definitely use for services etc.
Brilliant
Professional but friendly. Reliable and fit us in to fix our shower and was able to resolve the issue for us (which others haven’t been able to) all at a reasonable price and relatively quick! Thank you. Would highly recommend.
Matthew fitted three radiators for us today. Excellent communication and price and high quality work. Thank you.
Matthew came at a very short notice to come fit a Hive thermostat to the boiler! Great price and great service.
Highly recommend. Excellent service from the boiler medic! Quick install, very clean and tidy. Moved the boiler whilst installing a new one with ease. Very reasonable price too. Very friendly and professional. Thank you.
Matthew installed a high quality boiler within a week for a lot less than his competitors. He is also very skilled given his extensive experience and great reviews. Will be in touch with him again for the annual service and recommend him to others.
Wonderfully prompt, helpful and thorough. A brilliant find we will use again!
Matthew came and fit a brand new boiler the same day he told me I needed a new one and done an amazing job and took all the rubbish and old boiler away for me. Highly recommend
Fantastic job on new combi boiler .Fast response on time excellent installation .Very polite and efficient ..Definately recommend boiler medic .
Matthew serviced our boiler but identified that it was on its last legs. Supplied and fitted a new one within 3 days at a very reasonable price. Excellent service, manner and work. Would highly recommend!
Superb service. Boiler was installed and up and running with minimal fuss
Great job. Installed new combi boiler/system and new radiator. All on time and on budget. Small but important point for me is that I paid in full for the entire work with still the radiator to install due to holiday. Matt came back after to finish it exactly when he said hw would. 100% quality installation and 100% trustworthy!
Amazing service! Matthew Came to look at a leak, required new boiler - was quoted and fitted within in a week! If I can give 10 stars I would!
Matthew serviced my boiler, very polite, professional and knowledgeable. Turned up on time and very reasonable. Will be using him yearly.
Matthew installed an air condition unit for us, great job and a nice guy. Few teething problems but they were sorted quickly. Will be using him again soon for more aircon! 👌🏼
Matthew did an outstanding job, replaced the boiler, toilet and connected a gas cooker. I am so pleased that I discovered Boiler Medic North East, an absolutely amazing company, so professional and the price was very reasonable. 100% recommend, I will not use another company moving forward. Thank you Matthew!
Excellent service.
Reliable and used before, quick and efficient service delivered to his usual high standard, would highly recommend and always pleased with the standard of work, thanks again.
Matthew as done lots of work for me both at home and at my business premises and property lets he is always punctual, reliable and gives an excellent professional service at a reasonable price thanks Mauro
2nd year service of my ATAG boiler supplied and installed by Matthew. Once again a professional job. Already pencilled in the diary for next year.
Excellent service. Brilliant staff. Ideal boiler installation
Excellent service and promptly completed. Would highly recommend.
Matthew is very personable and professional with his work. He removed my dodgy old boiler, and all the shoddy workmanship that came with it, with a new Vaillant boiler. He brought the surrounding pipework up to standard to ensure it was up to regulation, and worked in a very awkward, tightly-packed space so I wouldn't have to replace any kitchen cabinets. The price was very reasonable. Thoroughly pleased with my new boiler, and would definitely recommend Matthew's services.
Really helpful & efficient service
Very pleased with the service and professionalism from Matthew, my boiler broke on Christmas Day which wasn’t ideal, Matthew came to see it shortly after and was able to replace the boiler very quickly getting our heating back. He was also very knowledgeable on our underfloor heating system and was able to get everything back up and running with no delays. Would definitely recommend
Excellent service from Matthew. Nothing was too much trouble for this young man. Extremely knowledgeable and helpful. Will use again. 👍👍👍
First time using Boiler Medic and it won't be the last. Boiler failure on Monday...Matthew responded quickly and was here within a few hours...needed replacement boiler which he was able to provide and fit the following day... competitive price and highly professional...job completed first class and all tidied away....we are over the moon 🌙...would have no hesitation recommending him.. we will definitely use again for all heating issues and services 😁
Supplied & fitted a new boiler and updated several radiators. A professional service throughout. Definitely will be using Matthew for the yearly boiler servicing.
Matthew was quick to respond and at my house sorting my service in no time. Thank you very reliable and will be using again!
Very professional job by Matthew sorted my heating out over holiday period very explanatory and cheap would highly recommend will use again
Fantastic work - came to our rescue when our boiler packed up just before Christmas. Great work, really friendly - would definitely recommend.
Mathew serviced boiler &replaced 2 radiators.very professional and brilliant job done.will definitely use him again..
Matthew replaced a boiler for me. Undertaken an exceptional job with few extra bits with no additional charge. Had no issues whatsoever. Looking forward to meet Mat next year for our first boiler service!
Matthew has been absolutely fantastic. He installed our Google Nest Thermostat, whilst being very thorough and tidy. He also serviced our boiler. Upon service he identified a gas leak, showed us next steps which was either replacing a few parts or a new boiler. We chose the new boiler as it was 10 years old anyway and Matthew sourced the boiler, fitted it and register its warranty for us. Would 100% recommend, very honest and fair.
Great service from Matthew he was friendly and provided a fast and efficient job done at a very reasonable rate. I would highly recommend this company.
Matthew replaced all of my old downstairs radiators and fitted new ones. Very professional service throughout, he left everywhere clean and tidy and done an amazing job . Very reasonably priced too. Will be using him again to replace the upstairs ones.
Brilliant, fast, friendly service from Matthew. Had boiler, column radiator and another radiator fitted in one day. We have hot water again😀. Interest free credit and 10 year warranty, very happy.
Had a new boiler and radiator fitted today . Outstanding service , value for money . Would highly recommend this company . Exceptional work .
Matthew replaced a shower for me, it was awkward for him as the previous owner had bodged it! Very tidy, especially considering he had to remove a piece of the outside wall to fit it, you can hardly notice it now. I then asked him to replace my boiler a month later, very tidy, efficient and professional. Great service and very reasonably priced. Would highly recommend.
Matt installed a new Boiler for me today, great service and a very fair price Many thanks
No reply
Matthew replaced 9 radiators. Very pleased with his efficient, professional work. Also very helpful reporting my leaking boiler to baxi. Definitely recommend him. Already passed his number on. Thank you
Brilliant job start to finish 👏can't recommend enough,tip top
Just had my boiler replaced by Matthew, his work is 1st class, very professional and very tidy with his work, if you need a boiler replacing he is the man
Reliable, professional, quality service. Would highly recommend.
As a business owner in Scarborough I often use Matthew to help manage my own workload. I need professional workmanship to maintain the high standards my customers expect and Matthew ticks all the boxes. You should have no hesitation in using Boiler Medic’s services
Area
Opening times
- Monday
- Open 24 hours
- Tuesday
- Open 24 hours
- Wednesday
- Open 24 hours
- Thursday
- Open 24 hours
- Friday
- Open 24 hours
- Saturday
- Closed
- Sunday
- Closed
Additional information
- Gas engineer, Plumber
- REFCOM REF1020241
- Emergency call-outs
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