Company Agreement

1. Who this agreement is for

This Company Agreement is between Tradehand and your company ("you", "your company", or the "Company"). It applies when your company creates a Tradehand organisation and uses Tradehand to manage enquiries, quotes, scheduling, customer updates, payments, trader coordination, job records, documents, and certificates (the "Services").

Tradehand is a trading name of OUTSIDE HQ LTD, a company registered in England and Wales (company number 13895333). Registered office: Abbey Mill Gardens, Colebrook Street, Winchester, England, SO23 9LH.

The person who accepts this agreement confirms they are authorised to bind the Company. You must be a business operating in the United Kingdom, and account users must be at least 18 years old.

2. The Services and your licence

Tradehand is a technology platform. We grant your company a non-exclusive, non-transferable right to use the Services to run your own business for the duration of this agreement. We do not provide trade services and we are not a contractor. Your company, its employees, and its contractors carry out the work.

You decide how your company uses the Services, which team members you invite, your services and rates, and how each job is run. Tradehand keeps the Services running, stores your records, and routes communications and payments on your instructions.

3. Plans and fees

Plans. Your company is on Free, Basic, Grow or Advanced. What each plan includes, its price and its payment rates are on our pricing page. New companies start on Free. Every plan includes unlimited team members.

Paying for a plan. A paid plan is billed monthly or yearly in advance to your company's card or Direct Debit through Stripe. Prices include any VAT that applies. The plan renews automatically until cancelled.

Free trial. Each company has one 7-day free trial. Add a card or Direct Debit to start; unless you cancel first, the plan bills when the trial ends. Companies already on Tradehand at launch receive their one Basic trial without a card: it ends on Free unless a payment method is added before the trial ends.

Changing plan. A bigger plan takes effect straight away; the difference for the rest of the period is charged then. A smaller plan also takes effect straight away, with unused time credited against later bills.

Cancelling. Cancel from Manage billing at any time. The plan stays until the period already paid for ends, then moves to Free. We do not refund part periods or delete your records. Your own web address keeps showing your website for 30 days, then the website moves to its Tradehand address. Companies with their own web address at launch keep it on Free. Job and payment links already sent keep working.

Failed payments. Stripe retries a failed plan payment over the following days; paid features stay on meanwhile. If the last try fails, the plan ends and your company moves to Free.

Usage. Texts cost £0.10 per text part, calls put through cost £0.05 per minute, Assistant calls cost £0.25 per minute, WhatsApp messages you start cost £0.05, and AI work is charged by use. Each plan includes usage every month; unused usage does not carry over. Free stops at its included allowance until the next month; a trial stops at its included allowance. Extra usage is billed up to the monthly limit your company sets. They are charged each time they reach £10, then the remainder at month end. Amounts below £0.30 carry into the next usage bill. While a usage charge is unpaid or clearing, use stops at the included allowance. At the limit, new texts are not sent and new calls are not put through or answered until the month turns, the charge is paid or a paid company raises the limit. We tell you which text was not sent. A call already running finishes and is billed.

Payment fees. For your own jobs, payment fees are: Free: 5%; Basic: Stripe processing fees + 0.75% of the payment amount; Grow: Stripe processing fees + 0.5% of the payment amount; Advanced: Stripe processing fees + 0.25% of the payment amount. The whole fee is deducted automatically when the customer pays, with no later processing-fee bill. Processing fees you already pay directly are not collected again. Klarna on your own jobs has Stripe processing fees and no Tradehand fee when your connected Stripe account pays its processing fees and has Klarna enabled. Any agreed referral share remains payable. Marketplace jobs are 5% on every plan. Installation jobs are 10% on every plan. The fee stored on an existing quote, invoice or payment stays with that record after a plan change. Cash, cheques and bank transfers recorded by hand carry no fee.

Customer membership renewals. Free: Stripe processing fees + 5% of the payment amount; Basic: Stripe processing fees + 0.75% of the payment amount; Grow: Stripe processing fees + 0.5% of the payment amount; Advanced: Stripe processing fees + 0.25% of the payment amount. Free renewals have no minimum fee. Existing customer subscriptions keep running at the same customer price; membership renewals on these plans follow your new Tradehand plan. Issued invoices and retries retain their original fee. New membership plans and customer enrolments require a paid plan.

Refunds. Tradehand keeps its fee when you refund a customer.

Disputes. The provider charges £20 when a payment is disputed, and the same amount if challenged, returned if won. Tradehand recovers these from your company: on a paid plan on the next monthly bill, on Free from the next payments' fees.

Fee-free allowance. Companies that joined before 18 September 2026 keep their promised allowance on the first £10,000 collected. A quote or invoice priced inside the allowance stays fee-free even if its payment crosses the allowance; the fee starts on the next record priced after it is crossed.

Changes. We give at least 30 days' notice before changing a plan's price, rates or included features. You can cancel before the change takes effect.

Stripe's own terms. Where your company is onboarded onto the simplified Stripe account that Tradehand sets up for you, by accepting this agreement your company also accepts and is bound by the Stripe Connected Account Agreement, which includes the Stripe Services Agreement, as a Stripe connected account.

4. Your responsibilities

By using the Services, your company agrees that it:

• Holds the right credentials: the qualifications, accreditations, insurance, registrations, and permissions required for the work it carries out, and that its team members do too.
• Owns the customer relationship: you own your customer relationships and remain the data controller for your customers' data. Tradehand provides a standard privacy notice on your hosted site, which you adopt; you are responsible for having a lawful basis to contact and serve your customers, tenants, landlords, property managers, and other job contacts.
• Gives accurate information: the rates, services, availability, and job details you configure are yours to keep correct.
• Gets lawful consent for messaging: where you ask Tradehand to send SMS, email, or voice messages, or upload contact lists, you confirm you have the consent the law requires.
• Controls how work is performed: your company and its team decide the methods, scheduling, and standards used to complete each job, subject to applicable building regulations and safety law.
• Bears its own business risk: you are responsible for your tools, vehicles, materials, staff, subcontractors, taxes, insurance, and any loss or damage arising from your work.
• Uses the platform lawfully: not for any unlawful purpose, to send spam, or to infringe anyone's rights.

5. Team members and traders

Tradehand accounts for trade delivery are held by the Company. Individual traders are team members your company invites. Team members do not connect their own Stripe accounts and do not receive platform payouts directly through Tradehand: your company manages how its team is paid. Your company is responsible for the actions of its team members on the platform.

6. Your data, and who owns it

Your company owns its data. The customer records, contacts, job history, quotes, invoices, documents, and messages created through your use of the Services belong to your company, not to Tradehand.

We use your data to run the Services for you and to keep improving them, including your own agents and the shared agents, prompts, and tools we run for every customer. We do not sell your data, we do not use it to market to your customers or to compete with you, and we never give it to anyone else for their benefit. When data is used to improve the shared platform, we de-identify it so it can't be traced back to you or your customers.

For personal data about your customers and contacts, you are the controller and Tradehand is your processor, as set out in our Data Processing Addendum, which forms part of this agreement.

You can export your data while your account is active, and ask us to return or delete it when you leave. Tradehand keeps ownership of the platform itself: the software, models, and de-identified, aggregated insights used to run and improve it.

7. Your customers and the work contract

When a customer approves work through your company's job page, the contract for the maintenance work is between the customer and your company: not with Tradehand. The customer terms, and the payment and cancellation policies, are standardised by Tradehand and applied consistently across the platform: you don't write your own. You remain responsible for the work itself: its quality, any guarantee you offer, and your duties to your customer as the business that carries it out. Tradehand provides the technology that runs the relationship.

8. Availability and "as is" provision

We work to keep the Services reliable, but they are provided on an "as is" and "as available" basis without warranties of any kind, to the maximum extent permitted by law. We do not warrant that the Services will be uninterrupted, secure, or error-free.

9. Limitation of liability

To the maximum extent permitted by law, Tradehand is not liable for: any downtime, interruption, or unavailability of the Services; any indirect, special, or consequential loss; or any loss of profit, revenue, data, business, goodwill, or anticipated savings: whether arising from your use of or inability to use the Services.

Nothing in this agreement excludes or limits liability that the law does not allow us to exclude: including liability for death or personal injury caused by our negligence, or for fraud.

10. Confidentiality

Each party will keep the other's confidential information confidential and use it only to perform this agreement. Your customer data and business information are your confidential information. This continues after the agreement ends.

11. Your indemnity

You will cover Tradehand against third-party claims, losses, and reasonable costs arising from the work your company carries out, the content and data you put into the Services, or your breach of your responsibilities or the consent and lawful-basis confirmations in this agreement. We will tell you promptly about any such claim.

12. Term, termination, and suspension

We may suspend or limit the Services if fees are overdue, if the law requires it, or to protect the platform or its users from a security or legal risk: giving you notice where practical.

This agreement runs for as long as your company has a Tradehand account. Either party may end it on reasonable notice. You can close your organisation at any time.

When you leave, we give you a reasonable period to export your data, then return or delete personal data in line with the Data Processing Addendum and our Privacy Policy, except where we must keep records to meet legal, tax, or accounting obligations.

13. Changes, governing law, and contact

We may update this agreement from time to time. We will notify your company of material changes through the app or by email, and continued use after the change takes effect is acceptance.

This agreement is governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If any provision is found invalid, the rest continues in force.

Questions about this agreement? Contact us through the app or our About page.