1st Porter Call Plumbing & Drains
5.0(310)Chandler's Ford




Services
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Drain jetting
Reviews
5.0
1st Porter Call Plumbing & Drains is praised for prompt, professional help with blocked drains, toilets, sinks and other plumbing issues, including emergency call-outs, jetting and CCTV drain surveys. Alan and his team are consistently described as knowledgeable, thorough and reassuring, explaining the cause and work clearly, offering preventative advice and liaising with water authorities where needed. Customers also value fair pricing, tidy workmanship and a friendly, respectful service.
W.e are very pleased with the work Alan (& his boy) did. They arrived on time and completed everything to our satisfaction and left no mess.Their explanation of our plumbing problems was informative and helpful. Would not hesitate to recommend them for any plumbing work. Doreen and Adrian
My ensuite basin in my son's bedroom had been slow‑draining for many years, and after reading the reviews I decided to call Alan as a final attempt to get it sorted. He was extremely experienced and knowledgeable, diagnosing the issue quickly and explaining everything clearly. After about 45 minutes of careful rodding and wet‑vac work, the basin now drains freely for the first time in ages. Alan even showed me the years of built‑up muck he’d removed — genuinely impressive.Highly recommended for anyone dealing with stubborn drainage problems.
In one day, they got us reconnected and with far better water pressure to the mains and got us sorted out on the plumping front. Very impressed.
Came to my mum and she said he was excellent. Prompt, good service and knowledgeable, explained problem clearly.
Would never use anyone else. Had an emergency and within 12 hours of making the call everything was resolved.
Mr. Porter came out to do an inspection of my drains as I was having issues. He was very thorough with the inspection finding various issues that needed to be dealt with. He advised me to try and get an insurance claim, but said he would be very happy to complete the job if they were not forthcoming. All in all very helpful offering advice and a nice manner. Definitely recommend him. Gave me an off the cuff quote which I felt was reasonable for the amount of work that would be required
Alan came today to help us with various issues including blocked drains and sinks. He was very thorough and helpful. Would definitely recommend and will contact him again in future if needed
Excellent service, very professional. Didn't just plunge & run but took the time to investigate underlying causes. Also logged an issue with Southern Water for us. Would not hesitate to recommend.
Recently had a major flood of the bathroom caused by a significant limescale buildup in the wastewater piping. Alan attended the problem within an hour of callout, immediately understood the problem and cleared the limescale blockage very quickly and methodically with jetting. Restoring the drains to full working order. Extremely professional and would recommend to anyone.
Same day professional, helpful service. I can thoroughly recommend
Excellent prompt service by a great team who kept me fully informed during the whole process. Highly recommended
Came on short notice and did a great job. Friendly chap.
We have used this company on multiple occasions and the service has always been top tier. we recently had an issue that needed and emergency call out and he cleared the blockage and left the area nice and clean. Will always use this company going forward.
Alan was a 'breath of fresh air' who responded very quickly to a problem with our main bathroom. Such an amicable and very experience man who reassured us with his long experience. If only all artisans were as good as Alan. Thanks again. David
We had issues with blocked sink for a while, had a company in who done work under the sink, 2weeks later blocked again. Contacted Alan, what an amazing man, polite very knowledgeable jetted my drain outside couldn't believe how much food waste and fat came out, put camera up pipe to show me how clean they are now. First class service would highly recomend.
Excellent service, Alan knew the problem as soon as he arrived. He resolved the blockage very quickly and without fuss. Would definitely recommend using again.
Really pleased with the service. Alan was very efficient and explained what he was doing, what he found and how to proceed. definitely recommend.
Excellent prompt service, with really good advice to prevent further issues. Highly recommend to all.
Arrived promptly after my initial emergency call. Highly professional approach to the problem. Did an initial review of the problem drain and explained the issue clearly. Returned to clear, descale and fix the problem a few days later. Honest, reliable, courteous, polite and efficient. Highly recommend.
Alan was able to fit me in at short notice, unblocked the drain, and gave excellent advice about the cause of the blockage and what to do next. Highly recommended.
Highly recommend Alan, on time, great communication, worked fast and the result was excellent
Very friendly and professional. I had a fully blocked drain so needed it cleared as an emergency at the weekend. He was over within a couple of hours and fixed the problem. The pipes are now like new and he didn’t leave until fully confident that they were perfect. Will definitely recommend.
Would thoroughly recommend 1st Porter Call , great advice and service.
I needed a CC Tv drain inspection in advance of purchasing a property in Winchester. I contacted Alan at 1st Porter Call. Alan managed to fit the job in within the week and was and professional and efficient throughout the engagement
I would definitely recommend 1st Porter Call. I had a severely blocked drain with significant amounts of limescale restricting the flow. The problem was resolved efficiently and promptly. The causes of the issue were explained with the assistance of clear cctv. All mess was cleared up.
Had a blockage in my on-suite meaning the waste water in the sink had nowhere to go excent coming out of my on-suite shower plughole which my plumber could not unblock with his kit of acid and a plunger. Spoke to Alan from 1st Porter Call, who made me clear of the possible costs. He attended very quickly, identified the issue was caused by the build up of scale in the internal pipes and cleared the issue. I would highly recommend using Alan and team.
Alan had good communication with me to make the appointment for a blocked drain. He arrived on time and was very polite and got on with the job in hand with plenty of equipment at his disposal. Would definitely use him again if the need arose.
Been having issues with fat build up in a drain by front door, therefore not very pleasant. Alan visited within a day, was clear about his pricing structure. Explained issue and resolution. Completed work to a high standard. He even offered tips on how to stop it from happening again, focusing on needs of customer over his own future earning potential!! Was there over a hour but only charged for hour plus parts. Highly recommended and thankyou!! Kind regards Bal
Carried out a drain survey for a house purchase and accurately plotted the public sewer to the rear and revealed a problem with the private drainage on the neighbouring property. Thorough investigation carried out and worth having the survey for the footage and report.
Alan sorted our blocked up waste drain very quickly. He's very knowledgeable and talked me through all that he was doing. Excellent service!
I contacted Alan due to an emergency issue with our blocked drains. Alan arrived on time and was fully equipped with all the gear to fix the problem. He was very methodical, thorough and tidy. I would absolutely recommend 1st Porter Call
Very happy with Alan's prompt and professional service. He showed me the process and very promptly sorted the problem. I would highly recommend his services.
Alan was very helpful and knowledgeable .with our drain problems
Quite possibly the best Plumber & Drainage expert we have met! Intermittent issues with drainage and a backing up gents loo was the reason for the call. Alan promptly attended the following day and within 5 hours we had a fully inspected and cleaned drainage system from inside out, which had scale build up, a repaired urinal feed, new piping, and a new trap and tap fitted to our kitchen unit. A complete MOT and sound peace of mind. Alan and his college were very knowledgeable and took time to show us what was going on using the CCTV equipment and explained why things are occurring and how to reduce the effects in future. Great service!
They came out promptly to an emergency I had, they were equipped with top notch equipment to clear the drains. The gentleman who came out to me was approachable and with a wealth of experience that showed in his manner and the efficient way he dealt with the blockage. I would not hesitate to recommend this company
Alan came promptly to unblock our sewer, removing a large quantity of tree roots. Using his camera he detected a further partial blockage in the pipe on our neighbour’s property and he arranged with Southern Water for them to come and clear that blockage free of charge. Alan is highly professional, knowledgeable and has a very pleasant personality. I highly recommend him.
I called this company and they came out the same day to investigate sewage flooding in my front garden. Alan was extremely professional and knowledgeable and efficiently diagnosed the problem to be a blocked main sewer in the property opposite. He then followed up with a call to Southern Water to attend to fix the problem as this was their responsibility. I would highly recommend this company for any issues with plumbing and drains.
I have been using Alan's services for over 10 years to keep a problem drain clear. He is always prompt, well equipped, thorough and tidy. Our drains run freely after he visits. Highly recommend
Alan spent a good 2-3 hours sorting out our extremely blocked mains drain. Investigated all 4 (!) drain manholes on the property and pressure cleared blockage as well as establishing that flow had been restored. Also recommended future investigative work. Was professional, tidied up and billed as expected. Additionally responded VERY quickly to my initial query.
Alan responded promptly to a request to clear a blocked WC. It turned out to be due to a large build up of limescale in both the pan and soil pipe. Pressure jetting and camera inspection dealt with the soil pipe but removal of the WC itself was necessary to remove the inches-thick limescale within the u-bend. The entire job was completed without fuss. I would thoroughly recommend Alan and his colleague Paul if you ever have need of their services.
Alan recently cleared our blocked drain from our kitchen sink using a high pressure hose through the outside drain. He was very professional and polite, explaining exactly what he was going to do before proceeding. We were also made aware of costs prior to his arrival, a great plus point. Would definitely recommend.
We called Alan out again to help with our blocked sink, having had “Drain Doctors” company come out (due to Alan being on holiday) and after doing some exploration them saying they couldn’t resolve it unless we ripped up our kitchen flooring to gain access. Alan expertly helped solve the issue with his experience and attention to detail - without any floor being ripped up. Can’t recommend 1st Porter Call enough.
We used Alan recently to clear blocked surface water by way of using jetting equipment on the blocked drains. Not only is he very good at what he does but is knowledgeable, kind and polite. Will absolutely use again for any future needs around plumbing and drainage! 5*
Alan was prompt and helped solve my drain issue. I would definitely recommend Alan in the future. Thanks for your service.
Fast, efficient, explanatory service
Very knowledgeable and experienced. Has full suite of equipment so can resolve any drain / sewer issue. Cleared a blockage in the shared sewer pipe which was causing issues for the whole terrace of houses.
Alan was fantastic. Very knowledgeable and thorough
Great service, provided us with a report and CCTV showing us the damage in the drains we were then able to use this evidence to renegotiate purchase price. Would not hesitate to recommend.
I had an emergency drain issue and called for help – I couldn’t be more impressed! Alan responded quickly, arrived on time, and cleared the drain with professional efficiency. He even provided helpful tips to prevent future problems. The service was seamless. Highly recommend for anyone in need of fast, reliable drain services!
Very efficient, friendly and prompt service. I would definitely recommend.
Thanks to Alan for helping us with a CCTV drainage survey. He has all the right equipment and the substantial knowledge and experience to use it effectively. Highly recommend.
Excellent service. Alan sorted my blocked drain quickly and tidily. I would definitely use him again if needed.
Alan recently provided leak detection services for me including invasive access. The team spent a considerable amount of time both on the phone prior to booking and whilst at the property discussing the issue and to establish potential causes before removing floors. The job investigation was completed faster than expected and most importantly my property was treated with absolute respect, to the point where its hard to tell the reinstated floor was even taken up. Alan even reduced the quote to account for the shorter time on site. He also offered advice regarding dealing with insurers before having the job confirmed. I would have absolutely no hesitating in recommending 1st Porter call based on today experiences and will be using them again for any future requirements. Thanks Alan and team
Alan was fantastic today, came out within the hour and sorted out the problem quickly... Really nice guy, would highly recommend
Thank you Alan. Great service from the moment the phone was answered. Very knowledgeable and went the extra mile for me. Happy to recommend.. thanks again.
Very good, clean and quick work to unblock drains, which was done next day after contacting. Definitely will get back if any other plumbing/drain work needed. Highly recommend.
Fantastic service from Alan. Responded to a call late at night, got me out of trouble and came back the next morning to finish the job. Very friendly and excellent work.
I had a problem with my drains and was recommended Alan, who i phoned and he came out within a few hours. Sorted my problem and got in touch with the appropriate people who i had had problems with and sorted that as well . Would highly recommend him and definitely use him again
Very good experience. Resolved my issue quickly and efficiently for a reasonable price. Clearly a master of his trade and a lovely chap as well.
Recommended, reliable, thorough and super-helpful. Found my issue and supported with reporting on to authority. I can see why Alan was recommended to me and would happily do likewise to others
Called 1st Porter Call mid-afternoon about our blocked drain and Alan attended the very next morning. His vehicle and trailer were spotless and well organised. Within a few minutes Alan had cleared the first drain that I had called him out for. I mentioned that I had another larger drain that was slow to drain and asked if he could look at that too. He immediately got to work and after removing over 3ft of leaf mulch he had that drain flowing too. Alan is a very friendly, knowledgeable and experienced man who was happy to show and teach me how my drains work. Fascinating! His charges were very fair. I would heartily recommend 1st Porter Call if you have a drainage or plumbing issue. I have stored his details in my phone and shall certainly call him again without hesitation. A first class job - thanks Alan.
Excellent service, clean, very helpful and got our drains unblocked super fast! Very reasonably priced and would definitely recommend.
Great service provided by Alan, helped us out by clearing our blocked drain at short notice.
Excellent Job and Excellent service from Alan at 1st Porter Call, if you are looking for someone to sort your drains out then look no further than this company
Highly Recommend - Alan was friendly professional and efficient. Talked me through what he had to do and why. Our drains are now flowing again - thank you!
Spoke to Alan on phone to advise of the problems we were having with drainage in the house, he identified the problem with minutes of arriving on site. Went above and beyond in assisting us referring the problem to the appropriate authorities. Very experienced, very knowledgeable and would not hesitate to recommend.
Great service throughout. The outside kitchen drain needed unblocking. knew exactly what needed doing and, even with some access issues, got the job done quickly and efficiently. communication great. Was very knowledgeable and gave excellent advice for aftercare. would highly recommend!
Alan was excellent, very nice guy who arrived on time and did what was needed to be done. Would definitely use again.....but hopefully not too soon! Thanks Alan.
Thorough, punctual and reliable service. Alan is friendly and professional. He even helped me jump start my car!
Top quality service. We had a rat problem and needed work undertaken on our drain. Alan arrived the same day after our phone call and worked into the evening to the the job done. I would highly recommend.
Great professional service from Alan doing a CCTV Drain Survey. Would thoroughly recommend
Top Notch Service, Next Day service and could not be more helpful. Very knowledgeable and great technology to diagnose the issues. No hesitation in recommending.
Absolute gentleman, and amazing service. Passionate about his work. And very good pricing. Efficient and always got the right tools at hand. Would 100% recommend, worth every penny for the warm shower :)
Arrived on time, ran me through the process before starting. Sorted my issue of a badly blocked drain while also explaining what was happening . brilliant service , very polite and reasonably priced.
Alan came round at short notice on a bank holiday, cleaned all the drains and gullies within the cost estimate and was very friendly and left everything clean at the end.
Sorted out blockage quickly and very reasonably priced. Would highly recommend.
Had a problem with our drain at our rental property phoned Alan and he came out the next day and sorted the blockage and gave us extra advice on sorting the issue . Excellent service from start to finish
I phoned Alan at about 10.30 and he was on site to resolve the problem early that afternoon for a very reasonable price. Highly recommended
We have had a problem with rodents at our property and I was recommended to use Alan by the pest controller. Alan responded quickly and used CCTV to locate the problem discovering a unknown manhole and other disused pipes. He was able to block the pipes which involved also digging a hole! He left the garden looking tidy almost as if it hadn't happened. Very professional and knowledgeable and kept me informed throughout. Would highly recommend this company.
While our blocked drain was inconvenient it wasn't an emergency, but Alan came within just a few hours of me contacting him. He was thorough and explained everything he was doing which included jetting the drain to clear the blockage and using cctv to check the condition of the drain. Alan even suggested a couple of ways we might improve the efficiency of the drains. All in all, a very prompt, efficient and good value service.
Very professional, kept me informed throughout works and very reasonably priced. Would recommend
This is the third time that I have used/recommended Alan and 1st Porter Call. He is always punctual, polite and happy to explain what is needed and provide advice to prevent recurrence. This was a tricky job at our local church involving lifting a rusted shut manhole cover and then clearing many years of scale and urea crystals. Alan did this quickly and cleanly leaving the drains clean and flowing better than they had for years. He then just charged for the time spent -m no call out fee even though he came at 8am on a Saturday morning. I wouldn't use anyone else for plumbing and drainage issues.
After trying all the basic tricks to remove a blockage in our toilet drainage system with no luck, we took to Google to seek professional assistance. 1st Porter Call headed the list and from the initial phone call with Alan, we knew we would be in safe hands. Alan demonstrated a wealth of knowledge and diagnosed the problem over the phone and explained the action plan very clearly. From this we arranged an appointment for the following morning. Within 1.5 hours of arrival the blockage was fully cleared and CCTV checked also the work area was cleaned and toilet works as expected. Based on a scout of average prices and conversations with friends/colleagues, the total cost of thecworks was very fair. Would highly recommended 1st Porter Call, all day long.
Great service from Alan and his team at 1st Porter Call. Prompt efficient response and great service. We would definitely recommend!
Excellent work by Paul and Alan to clear and survey our surface water drainage, removing roots and resolving problems as well as identifying improvements. It was not a straightforward job and required multiple tools, jetting and manual interventions. Alan and Paul were very professional and thorough in their approach, persisting to completion.
Totally professional, first class in all respects, I have no hesitation in recommending the company. He came out at short notice on time, and cured the problem in a timely manner.
I have used Alan / 1st Porter call on 2 occassions. Alan is a terrific chap and very helpful and the service that he provides is speedy and very good. No hesitation is recommending them.
Excellent service provided - Alan knows his stuff. Highly recommend 1st Porter Call.
Alan unblocked our drains today, He was extremely efficient and was on time, we only called him at the weekend...good job Many Thanks Mark and Teresa
Excellent, helpful and friendly service. Alan was able to come out and attend to my issue the very next day after I enquired about his services and availability, even going as far as responding to my queries on a Sunday which was great and allowed the drainage issue to be resolved without delay. Highly recommend.
Really good service, honest and efficient. Would definitely recommend.
We had an external drain blocked. We had a reply the same day regarding booking us in despite Alan being away on holiday. Attended on time, professional, explained everything before carrying out works and the blockage was cleared in very little time. All charges were detailed beforehand and even offered advice to avoid similar issues going forward. Would highly recommend this company.
Great professional service provided by Alan to resolve an issue with a kitchen drain blockage that my regular plumber wasn't able to resolve. I would definitely recommend him to any of my friends!
So happy with the service we received today. Five stars from us. Very knowledgeable and helped us to get our very blocked drain cleared quickly within a few hours. Would definitely recommend. Many thanks!
Very happy with the service we received from 1st Porter Call. Alan was able to come and help sort our drain blockage the day I called him, he clearly outlined the cost up front, and then also his recommendation as to what the problem was and any further action we may want to consider taking. I highly recommend giving him a call if you have any drain issues!
Alan and his team have been brilliant, quick with quoting and keeping me updated. He and his team delivered a professional and high quality service replacing our water supply line. The quality of workmanship both outside and inside the property was high and you would not know we had work done in the first place. Would thoroughly reccomend.
Alan was friendly and approachable, able to make an appointment quickly. When he arrived at the property, he promptly identified that the issue we had was something SW needed to deal with due to being shared drains and he was honest about the situation. He supported me to relay the relevant information to SW and the problem was dealt with by them. We were so pleased with Alan's advice and expertise, we would definitely go back to him if we had an issue in the future and would recommend him.
'What a lovely man' were Mothers first words to me when I called her after Alan had notified me he had unblocked the the drains! Bit of a tricky job to complete due to the building layout and took a little longer than he had anticipated but an excellent result. As I don't live in the area, I wanted someone one who was good with dealing with the oldies as parents are well into their 80's and deaf so that was a challenge in itself. Having read the reviews before making the call it I couldn't have picked a better company to deal with for complete peace of mind. Thanks Alan for an excellent job carried out so quick and the 10/10 reviews are well deserved.
I called Alan at 10am on Monday, he answered the phone direct and answered any questions regarding the blocked drains. Within 2 hours he was onsite with his full rig ready to go to work. Alan was very thorough and methodical and explained the potential cause and suggested any preventative maintenance. I had previously had Dynarod out a few weeks previous for the same fault. Dynarod cleared the blockage and left with 10-15mins, Alan spent 2.5 hours jetting and descaling each drain onsite to ensure the fault didn’t return. Alan is local to our site and it was great to have a genuine hard working tradesman to call on. Someone I will certainly use again in the future.
1st Porter Call is the only services I will use after being recommended a couple of years ago. They know what they are doing, and save you money as they do the job properly ( having used others and job didn’t resolve problems) I always call this company! Excellent job, and very professional
Very professional and good time management.
Great professional service
1st Porter Call were excellent in helping clear a blocked drain on the property. Very helpful, well-equipped and good value given the quality of the job completed
Excellent service in resolving our blocked drain. Alan responded promptly to my call, and made me aware of his rate per hour and likely cost for my job before attending. Alan arrived when promised and quickly identified the source of the problem which was actually off my property. He explained what he was doing and resolved the issue quickly within the expected time. He also contacted Southern Water to make them aware of the risk of further issues. He was absolutely professional throughout and left the property clean and tidy. I was delighted with Alan's service. He was a pleasure to do business with and I would recommend him without reservation.
I was extremely pleased with Alan’s work! He was very knowledgable and done an excellent job clearing the blockage in the outside drainage system. His friendly nature was comforting and he was consistently keeping me informed throughout the job with what was going on. The service was done to a very high standard which will now help me out in the long run to avoid any further problems. Thank you!
Great job done.
Excellent quality! Allen Porter exceeds expectation. The job at hand, a blocked outdoor drain, repeat offender in my student home. Many ‘landlord callouts’ had been tasted to treat the tyranny; I have seen an escalade of experience put forth. None fit for purpose. Until now. Until, Allen Porter set to solve the problem. Equipped with the tools for the job Allen Proved his expertise. He should have been my 1st Porter Call.
Prompt response, quick attendance, very helpful. Sorted the problem and helped identify and initiate further investigation. Tidy. Thanks.
Exceptional 1st experience with this business, messaged Alan yesterday via WhatsApp didn't get through initially and he called back nice and quickly, extremely professional and clear with the guidelines of their service along with pricing and timescales, the job was completed the same afternoon and the invoice in the following morning. Alan gave me a courtesy call while at the job and even some friendly advice about a possible future problem, which clearly demonstrates how he does business. Will definitely be using again. Thanks very much 1st Porter Call
Alan was responsive, professional and reassuring when we hired him for a blockage. A tough job he didn't stop until he could demonstrate the issue was resolved.
Highly recommended. Alan & Paul resolved our kitchen drain blockage quickly, efficiently & professionally using specialist equipment and at the lowest price quoted. They evidently have decades of experience and just all around a great service. If you have a plumbing issue, don't hesitate to get in contact. Thanks again Alan & Paul.
1st Porter Call was recommended to me, I was not disappointed Alans' work was excellent; I would not hesitate in recommending his business or using his services again.
I give Alan from 1st Porter Call the highest possible recommendation. Quick response, highly efficient, well equipped, knowledgeable and a thoroughly nice chap. I won't hesitate to use again.
Prompt response, was flexible around my schedule which was a massive help. He is clearly experienced and knows his stuff. He solved my problem within 1 and half hours. worth the money!!! Definitely saving his number in case of another emergency!
Alan was very professional Explained the options and showed great courage putting a stopper in our redundant sewer(hanging in the sewer upside down) to instal stopper. Saved us a fortune Great job 👏
Great service, friendly, honest and reliable, very professional. Also extremely knowledgeable about all aspects. Very pleased and impressed with the service provided. Would 100% recommend.
My name is Connor and I have recently received Alan’s and Paul’s plumbing services (1st Porter Calls) and writing this review as a very happy man – he has fixed (not taking long either) severe flooding in multiple rooms of my flat, including my shower. Sewage water was coming out of the showers and toilets due to poor drainpipe installations and thus, main drain blockages! I write this review to commend the diligent, and professional work he has supplied to myself and my four flat mates I am currently living with. He was kind, knowledgeable and a true gentleman. Whatever your plumbing issue may be, 1st Porter Calls is the company to call! I would be in no hesitation to be in contact with Alan and Paul again and I am thrilled to have a functional plumbing system.
Very quick service. Clean, tidy and professional worker. Repaired 32mm water leak. Just got on with the job. Extremely tidy and professional. Would definitely use this company again.
I telephoned and left a message. A speedy return call. Out within the hour. Very polite, clean, professional service. Top quality equipment and fairly priced. Highly recommended.
Alan was very thorough and insisted on doing a proper job rather than just a quick fix.
Allan Porter first answered quickly our emergency call, then offered to come in do the job/service the next day (short lead time). He brought along his professional equipment/kit to investigate and unblock the drains, including his vast experience, knowledge and skills on what the issue could be, and the common design and problems with similar drains of a typical 1900 house (professional). On top of that, he is a good communicator, educator, advisor and hardworking person. He knows his stuff well and price we paid was really worth it (a good human). We wish him all success in his business and future activities, and we will definitely use him again if we are in a similar situation.
Alan came and fixed a leak He was friendly and. Very professional .He solved the problem quickly and is coming to do more work for us soon. Would thoroughly recommend him
An absolute Gent. Came out at short notice to help with clearing my soakaway. However, upon surveying it he was able to determine that I would be wasting my money in trying to jet it. There was no charge for his time and he was able to advise me on the best remedy. Thoroughly recommended.
Prompt response to my call. Work carried out to a high standard the next day
Really helpful and polite, very promt and great at explaining and providing advice. Really happy with the value for money and would absolutely use again! Also helped us with a problem and diagnose something we were not aware off. Much appreciated!
We were recommended to use this company. Having Cancer, Alan & Paul dropped everything and came to our rescue. The en suite toilet had become blocked over 20+ years of use and was very narrow through limescale build up (see photos). Alan explained that he had never seen a toilet so bad with the build up accumulation. This required a lot of work, 6 hours in total, firstly by camera use, then another colleague Paul came to be at the toilet end whilst jet wash and cleaning took some hours to remove all the limescale through the drain outside. A very professional job and I would recommend them. The toilet is working well and we are well pleased with the outcome. The photos tell the story!!
We had an external leak (it was bad) from our water supply that Southern Water were unable to fix, Alan and his team provided a professional resolution including all communications with the water supplier and fixed the issue. His team were brilliant and worked dilegently over a few days. I would highly reccommend 1st Porter Call without any issue
Allan is so experienced at what he does, it’s brilliant. Everything is explained and clear and he’s really helpful at getting to a long term solution.
We have been using 1st Porter Call for a number of years at our site. The service is always incredibly professional and of an extremely high standard. At times we have also relied on Alans services for emergency work and he has made sure we are back up and running ASAP. I will continue to rely on the services of the company and would not hesitate to recommend them to others.
I had a blocked toilet and blocked drain, and Alan and his company were highly recommended to me. I'm delighted to say that I was not disappointed, and would further add that the professionalism shown throughout, far exceeded my expectations! Alan has a vast amount of drainage experience and knowledge, and this therefore enabled him to quickly identify the problems/causes, and subsequently carry out the necessary actions to rectify them. He is a very pleasant man to deal with, and he kindly took the time to patiently explain everything to me at each stage of the process. This was greatly appreciated and very reassuring. I therefore have no hesitation, whatsoever, in recommending Alan and his Comapny, and I most certainly will call upon him should I ever have any drainage problems in the future. Thank you and well done Alan!
Alan is a brilliant guy I’ve used him on a few different properties very professional investing in top of the range tools but above all he knows exactly what he’s doing. Don’t bother looking for any other guys.
I have used this company before which suggests I like the service provided. I called in with an emergency situation on Saturday evening. He was prepared to come out immediately but I suggested it could wait until the next morning, as it was a very wet day. He arrived promptly on Sunday morning, analysed the cause of the problem, and everything was sorted by early afternoon, and a very reasonable price. The experience confirmed my first use, and I would recommend the company with no reservation whatsoever.
I used Alan to replace a set of bath taps with a thermostatic shower mixer and install a new shower along with glass screen. The work was of a high standard and Alan was meticulous in his approach taking care to tidy up as he went along. I would have no problem in recommending 1st Porter call to family and friends and would definitely use them again.
Excellent customer service from Alan. Very helpful and knowledgable. Would highly recommend to anybody having drain issues and needs support. Will use again if I have any issues.
Really great service from Alan and his team. Very quick to respond and problem solve in challenging circumstances, and great communication throughout.
Great service from Alan, Quick to sort out the survey of the drains with good comms on exactly he would be there. CCTV survey completed, issues found which allowed me to negotiate. Clear report and recommendations for trades to help sort it.
Alan is professional. Thank you for coming and your advice. Would highly recommend Alan.
When you receive an exceptional customer experience, it needs to be shared. Thank you Alan and Paul for helping me with my block drains. Your customer approach was exceptional. Your service was above and beyond my expectations. You kind and friendly approach was very much appreciated. Enjoyed our conversation about the 3 P’s. Thank you again for you prompt service. If the need arises again I certainly know who to call.
Excellent service by Alan,he fully explained work he was undertaking and the reason why it was necessary 👍
Alan was timely, professional, courteous, and friendly. He unblocked my kitchen sink pipework quickly and left the place spotless. He also offered advice to prevent future issues which was most welcome. I would absolutely recommend his services.
Outstanding, efficient and professional service
Thanks so much Alan for rescuing us in our time of need! It was so hard to find someone qualified to deal with our unvented system at 7am on a bank holiday weekend, and we've struck gold by finding Alan and 1st Porter Call to work on our plumbing systems. He is friendly, knowledgeable and explains in layman's terms without being patronising. And charges competitively on top of all that! Great work, will (and have) book again!
Absolutely first class service. Alan was polite and kept us informed about the job its potential and final costs at every stage. Alan came recommended independently from several sources and I can see why. I hope not to need this kind of service again! However if I do then my actions will follow the (wonderful) company name!
Really great service unblocking an outside drain for me. Gave me a set price on the phone, gave me the option of doing it on a different day to make it cheaper (as it’s a Sunday). On site within an hour, blockage cleared. Professional and knowledgable. Highly recommend, will definitely use again!
Alan arrived promptly - and speedily and efficiently identified and dealt with a badly blocked drain. We would certainly recommend him to friends and family.
Alan unblocked the drain outside our kitchen, which was clogged with dishwasher debris. He was professional, and offered helpful advice. We've used his services a few times over the years and have always been happy.
Extremely professional and efficient service. Quality of work was first class and site left clean & tidy. Highly recommended.
Very quick to come out and a professional service. Communication excellent and price discussed over the phone before agreeing to the works being done.
I am very happy with the communication, responsiveness, friendly, hardworking service that was done and will sure recommend your services to anyone. Know this, your service remains the best and outstanding. Thank you so much.
Have used this co. before and yet again they were fast and efficient. Would happily recommend them.
Alan and Paul arrived on the day I called at the arranged time. I even received a call to say they were on their way. They did a thorough job of flushing through a blocked drain and a 3m pipe leading to the mains system. They were both friendly, polite and put me at ease by explaining the procedure. Furthermore they were kind enough to offer advice about maintaining the drains to prevent future problems. An excellent service, thank you.
Alan was recommended by a pest controller as there was evidence of rats damaging a man hole and accessing my property. 1st Porter call we’re available within a couple of hours and gave me a price on the phone. Once he arrived, he got straight to work with the inspection and found out the rats access point into my property and also gave me guidance and a quote on repair. With regards to the man hole, Alan told me that it belonged to southern water and called them to arrange a repair from them. Great service, thoroughly recommended.
I had a problem with an outside surface water drain linked to the road surface water drain. After contacting the Highway agency and southern water several times plus numerous visits to identify the problem, nobody was taking ownership. I had 1st Porter plumbing investigate the problem and within a short period of time the issue was highlighted as a southern water responsibility. Alan made calls direct to Southern water and got the ball rolling to resolve the issue. Southern water finally took ownership of the drain and the cleared roots. Without Alan's help I'm sure this would still be an ongoing issue. Excellent customer service. I would highly recommend Alan to anyone with drainage issues.
Had a severe blocked drain outside that was leaking sewage all into the garden. Nasty job, but Alan came and sorted it out for us in a day with no problems and also let us know how to prevent it from happening again in the future. He was also careful not to leave a mess so we didn't have to clear up after him. Job done professionally in really good time, would highly recommend.
Absolutely fantastic, Alan came out to us as a last minute emergency call out on a Sunday afternoon. Really friendly and polite and equally as professional, would recommend to anyone and will certainly be my number 1 contact for any future works or emergency’s, thanks again Alan
I'm so glad I called Alan at 1st Porter Call. During the call Alan gave me possible scenarios for what the problem might be and how it might be dealt with. Charges were clear - and fair and I was given a clear estimate as to what I might be looking at were the job to take longer than on average. Alan arrived with all his necessary equipment and tackled the task at hand efficiently and cleanly and gave loads of really practical advice on how to prevent a similar problem happening in the future. I have no hesitation in recommending 1st Porter Call. Excellent!
Had waste water rising up from toilet, sink and bath! Absolute nightmare! Metro rod came out and scratched their heads and stated nothing they could do!! These guys came out within hours of me calling them and sorted the problem in approx one hour. They were very professional and clearly have a great deal of experience. Came back a couple of days later to fix a few bits on the toilet that required attention. Very happy with work done and reasonable price paid. Will certainly use them again with any future drainage/plumbing problems.
Cleared kitchen waste blockage with water jetting equipment. Very professional and friendly, offering advice on preventative measures for future. High recommend. Thank you.
A blocked Back Inlet gulley and incorrect outfall pipework was the cause. Pipework corrected and drain unblocked and cleared in no time. I would recommend 1st Porter Call every time.
Alan came to fix our blocked drain on a public holiday weekend when we were let down by another. He arrived promptly, showed us what was happening, explained what we should do if this happened again, and cleaned up after himself. Would strongly recommend him.
I contacted 1st Porter Call late on Tuesday afternoon about a blocked outside drain. I spoke to Alan and and he was able to come round first thing on Wednesday morning. He was very polite courteous and knowledgeable. He quickly fixed the problem and then spent time explaining about the drainage system in my residence which I found very useful. If I have any drainage or plumbing issues in the future I will definitely be using 1st Porter Call.
Alan saved the day. Within one hour from calling on late Sunday afternoon he came out to a blocked toilet. He worked out very quickly the root cause of the problem and was able to clear the blockage during the same visit. Experienced, expert, tidy and polite, he explained what caused it and how to prevent it in the future. Fantastic service, highly recommended and will definetely call him again in the future.
Alan was extraordinarily efficient, friendly, and helpful. He fixed my drainage problem quickly, and then was kind enough to help me with my taps, offering lots of great advice. I cannot recommend more highly, I will certainly be using his services again if the occasion arises.
Alan came to look at our shower that had suddenly stopped working properly. He was friendly and professional. Would happily call him again for any future issues.
Alan was very responsive and informed us in advance the time he would be coming. Despite spending half an hour investigating the issue he did not charge us at all. He also gave valuable advice about what needs to be done to fix the appliance. I highly recommend Alan!
Called Alan 9pm one night and he was with us 7am the next day can't say fairer than that. Offered advice over the phone so we didn't have to pay the emergency callout and could wait till morning. Very professional when on site. THUMBS UP
Our pet bearded dragon Colin had managed to fall into our garden drain whilst out for free running time. We were devastated and so worried , he had slipped down the pipes and out of sight. Alan came promptly and with his camera equipment managed to locate him in the pipes and successfully bring him out safely. We are over the moon and forever grateful for his tireless efforts in rescuing Colin. I will always recommend your excellent services and professional, friendly company to anyone who needs help. Hopefully not for Colin again though!
Very speedy service. Fixed problem and also advised how to maintain any ongoing issues myself. Offered help if I needed it. Would definitely use this service again.
Thanks for coming out at such sort notice on Easter Sunday! Quick service, honest and friendly. Would definitely recommend for an emergency
I chose Alan due to his high ratings on here, and I wasn't disappointed. Great service, Thanks again Alan.
Excellent service and arrived timely , I would recommend 1st porter call to all. Thank you for your speedy and professional service.
I was very happy with Alan's service. His communication was brilliant and he was professional and courteous. Ultimately solving our problem too! Many thanks.
Alan is personable, has good phone manners, courteous and punctual. His professionalism and experience shines through along with his non passive-aggressive style of work; a pleasant relief amongst a plethora of unscrupulous other companies and individuals. Although I am confused why the water hose came out before the investigation started. Alan helped with investigating the issue, as the drains are a shared with adjacent houses. He also helped escalate the issue to Southern Water, who subsequently came out to unblock the drain thereby saving me a fair few more pennies.
Great service, responded to emergency call out and sorted the problem in double quick time. Friendly, knowledgeable and approachable. Would definitely recommend and use again.
Great job! Alan respond to my email quickly and came out that day. Completed work and good advice given for future. Will defiantly use again.
Kitchen sink wasn't draining, unblocked using jet hoses really quickly. Professional and polite, gave me tips to keep pipes clear in future. Really tidy as well. Fantastic service!
Mr Porter came round within few hours of our initial contact, sorted out our blocked drain quickly, efficiently and amiably, and gave us useful tips on how to prevent a recurrence. Very impressed.
Very happy with the response, very tidy, very happy with the work that was done. thanks so much.
What a fantastic job! So diligent & determined in clearing 35 years of limescale from pipes and drains - would recommend without hesitation.
Amazing service from a very kind gentleman, Alan was able to explain what was going on throughout the job and happy to explain how the system worked. Very attentive, proffesional and well equipped for almost any job. Will definitely be calling 1st Porter Call again for any plumbing requirements.
Great service and communication. Big job, and expensive, but priced right and they kept us informed throughout. Will use again.
Called Alan about a blocked drain at the side of my house. Arrived within the hour after coming straight from a previous job. Alan was very professional and informative about what could be causing the blockage which he cleared very quickly. Would not hesitate to use Alan again. Southampton
Alan helped me today with 2 issues in 2 properties. open and clear about both issues and fixed in no time at all. highly recommended!
Superb service. Came out in a couple of hours, kept us informed and did a great job for a great price. Would highly recommend.
Alan Porter (1st Porter Call), is a consummate professional who knows his trade, has a 'get-the-job-done' attitude and has the right tools for the job! No messing around, Alan gets straight to the route cause and deals with it. Considering dealing with blocked drains is such a dirty job, this guy shows he loves his work and really does deliver old school great service with a smile. The way it used to be!!
I would recommend this man, he’s very pleasant, does a fantastic job, leaves everything clean and tidy. Fair price with everything listed so you know exactly what you are paying for. Well done Maureen
Excellent service - problem explained and resolved very promptly. Will definitely recommend and use again for any plumbing issues in the future.
Great service. Would recommend this company.
Excellent service and great knowledge.
Great and friendly customer service, and excellent work done!
A lovely mannered man he got the job done quickly and efficiently at an affordable price. He tied up after himself and couldn't fault his work in any way. It your looking for help this is the man to call. A real 5* service.
Fast and professional First class service
Alan responded quickly to our enquiry and fixed the leak in the water main rapidly and efficiently with the minimum of disruption. He charged a reduced amount for the reduced scope of work compared to the estimate. We would have no hesitation in using him again.
Alan did an excellent and very fast job unblocking my kitchen sink. He arrived within an hour of my (non- emergency) call, sorted the problem quickly and then gave me thorough and useful advice about preventing a recurrence. Fast, efficient and friendly service: what more could you want?
We had a very big problem with our water drainage system, the drain was clogged, water was overflowing into our yard and the sink was barely usable. Luckily, Alan Porter came to help. He was fast, friendly and effective. Left us with the cleanest drains in town! 😀
Excellent service. Came out promptly on a bank holiday to deal with a blocked drain. The job was done quickly but thoroughly and he left the area clean and tidy. Overall a very friendly, professional and reasonably priced service. Recommended.
Needed someone to unblock my drains urgently. They came out within 3 hours of the call. Excellent service and tips to prevent future blockages. Would definitely recommend.
We had Alan clear a blockage for us at the Mary Rose Museum, really professional and punctual service.
Alan is quick, reliable and knowledgeable. He provides details on why the problem has occurred and explains the remedy before proceeding. Leaves the place tidy and you feeling reassured the job has been truly finished.
Quick and efficient service by a very knowledgeable person. Reasonably priced and would recommend.
Alan responded promptly to my email giving me details of the likely work involved and the expected price. He was polite, friendly and solved the problem. He gave sound advice on how to avoid future issues.
Resolved the problem quickly and was very helpful. Would recommend.
Alan was brilliant, called me back to re-assure and came out first thing next morning. Blocked drain cleared quickly and cleaned. Highly recommended.
I required a professional drains specialist for a range of work from surveying to repair, and 1st Porter Call was recommended by an utility contractor. I needed someone I could trust and with the experience to complete the works to a high standard. My confidence in Alan Porter was rewarded not only with a full result but in a pleasantly friendly manner and with full regard for my expectations of service and finish plus some. It is hard to find a business like this and that the man who turns up on time is the man in charge who you know from the first handshake to the last that everything will be thorough and as specified. Great job and thank you.
Once again I called on Mr Porter at short notice to help with 2 x blocked soak aways. Having been convinced they would need replacing Mr Porter persevered and managed to get them cleared. Excellent response. Explained the problem clearly and fixed it really quickly. Great job.
TOP JOB, VERY QUICK AND PROFESSIONAL SERVICE
Excellent service provided by Alan Porter at the weekend regarding a blocked drain at my property. Correctly identified that it was something affecting several properties (which my neighbours confirmed immediately), that is needed unblocking at a remote site and that it was Southern Water's responsibility. He even called them on our behalf and gave them all the details including his contact in case they needed further information. Will definitely use him again and will be recommending to others.
I contacted Alan to investigate a possible leak coming from a cold water tank in the loft. Alan attended very promptly and spent a good deal of time inspecting all of the plumbing connections as well as the general condition of the chimney. He even went as far as inspecting our property from the neighbour's back garden to create as full a picture of the potential problem areas. In doing so, Alan helped identify problems with the chimney which we have subsequently had attended to by a roofer. Thank you very much Alan for your time and professionalism.
High quality workmanship, prompt and efficient. Called out for a blocked drain, was able to attend within an hour and a half on a Sunday. Went above and beyond with advice and assistance. Fully recommended.
Excellent service. I am very happy with the work done which was unblocking a blocked drain, fixing a toilet that wasn't flushing and fixing a leaking tap. Very communicative, tidy and polite. Many thanks!
Alan called following an email enquiry. He explained what he would do, the equipment he would use, how long he estimated it would take and his charges for the work. He called again to confirm that the job was booked in and the date and time he would be arriving. After the job was complete he explained clearly what problems he had found, what he had done to resolve them and how long the job had taken and so what his final charges would be. I wish all contractors were as clear, open, reliable, communicative and efficient.
Alan was very helpful,friendly and understanding. He was very quick to fix our drainage problem and he gave us tips on how we can keep it blockage free. Thank you Alan for your amazing service. We will surely recommend your company !!
Same day service and dealt promptly and efficiently with the blocked outside drain. Left the place clean and tidy and was very reasonably priced. Would definitely recommend. Thank you.
The job was to clear blocked drains/toilet with rods. Very efficient and clean service. They arrived within an hour as promised. Highly recommended, this is the second time we have used them.
The job was to locate and to assess a septic tank in a very large overgrown garden. The search was carried out using a CCTV camera. System, including septic tank, was then cleaned and drained using water jet-stream equipment and a vacuum tanker. A long job requiring expert knowledge and equipment. Alan and his team did a fantastic job demonstrating great knowledge and experience. He informed me all the way along - very patiently - about what was going on and the cost implications, which was great and extremely helpful. I would strongly recommend this company.
Drains survey for building regs - very prompt and excellent report - Thank you!
Arrived quickly, completed the job within the hour, pleasant to deal with
knowledgeable and helpful; quickly identified the source of the problem; happy to recommend
Mr Porter advised me of the charges in the initial phone call. He arrived at the specified time and dealt with the problem quickly, tidily and efficiently. Would definitely use this company again.
After unsuccesful attempt by previous company, 1st Port of Call resolved the major blockage efficiently. Would definitely recommend their services.
Excellent and courteous service. Work completed efficiently and timely.
Was really easy to talk to and came when it was easy for me, didnt take all day and was really polite... would recommend for any job as they are quick fast and easy
Severe sewer blockage. Called and had someone out within two hours. Had to work pretty hard and pretty solidly in the heat for over two hours to fix the problem. Excellent service, great job. Clearly very experienced and proficient. We are a children's day nursery and the inspection covers are in the playground which was left cleaner and more tidy that before the job. Thanks so much. No hesitation in recommending.
The service provided by Alan at 1st Porter Call Plumbing & Drains is first class. I would thoroughly recommend him to anybody.
This is the second company I've called to fix my issues with blocked toilets first company didn't manage to actuary fix the problem. After speaking with Alan on the phone I knew straight away he was knowledgeable and helpful. Came to my house used his jetting system and resolved the issue. Very polite, clean and reasonably priced.
I had surface drainage problems and didnt know how to go about resolving it. 1st porter call came round the morning after i called and not only completely fixed the problem, but was a great source of information too. A fantastic service that I would use again.
Knowledgeable and helpful service. Good job done on time and on quote.
Very professional and gave me some really good advice regarding the issue and said he wouldn't charge. I'd definitely recommend Alan and be happy to use him again in the future for any plumbing issues I might have.
First class service. Arrived within a couple of hours of us calling (we contacted them as they were en route to another job). Diagnosed the problem, fixed it and cleaned up after. Explained what was causing the issue and contacted Southern Water on our behalf to get further remediation scheduled. Would not hesitate to recommend.
Drains were blocked due to some dodgy plumbing done previously by someone else. Luckily, Alan managed to identify the issue (which was other pipes protruding into the main pipe thus causing the blockage) promptly and solved this problem by cutting the protruding pipes back so that the main pipe was fully open for sewage to flow. Friendly fella who clearly knows his stuff! WOULD recommend. cheers.
Easy to deal with. Quick service. Job done efficiently. Cleaned up the area around the previously flooded drain. Can only recommend this business. 4th March 2018: 2 stars removed for not responding to voicemail asking for help with a burst water pipe. Disappointed. Had to use someone else.
Found 1st Porter Call on Check a Trade, and wasn't disappointed. Alan was punctual, professional, and honest, highly recommend.
When my elderly Mum had a blocked toilet she was in a bit of a state. Living over 70 miles away I needed to get someone who could help her quickly and be sensitive of her needs. Alan arrived when he said he would kept me informed all the time and was kind and chatty to my Mum. I would recommend him to anyone, Thanks Alan good job done.
Allan is friend, polite and very tidy. Work is completed up to standard and more. Very imformative :)
Excellent service provided by Alan, our go to for a quick efficient and CLEAN end result! Highly recommend
cleared kitchen sink blockage, good and quick services and friendly technician
Prompt and friendly service. Work carried out to high standard, would recommend A++
Was having issues with drains in my property. Alan came and used CCTV to show me where the issue was, kept me in the loop, and explained everything that was needed to fix the problem permanently. Very responsive to calls and e-mails, would highly recommend.
Great service and communication. From phone call to unblocked drain in a matter of hours.
Alan did the job swiftly and with good knowledge of the subject. It is great to have a local guy on the job. thanks!
I needed to find someone with the expertise required to check the condition of an external drain, give a professional opinion on a redundant water access point and comment on some mildew behind a stopcock. When I found Alan at 1st Porter Call I knew I had found the right man for the job! Especially useful is Alan's extensive experience working for water companies in the past and I doubt there is very much about drains or mains water plumbing he doesn't know. Things that are important to me when finding a trade professional are good communication, expertise, and reasonable pricing. Alan ticks all three boxes. I was very impressed with the investigation he made of the areas I needed checking (including his camera that can pass along the drainage systems in all directions looking for damage or blockages) and Alan would definitely be my '1st porter call' for any future drain issues I have. Furthermore I would have no hesitation in recommending Alan to friends and family.
Thank You very much we are very proud of the guy from 1st Porter Call he does the drains very quick and i think he is the best guy
Came same day to unblock sick and piping. A very thorough and professional job; would highly recommend
Alan was excellent. The service we received was fast and effective. He has state of the art equipment that enabled him to unblock our drain and retrieve a very difficult item lodged in an awkward place. I would not hesitate to recommend Alan for any of your plumbing needs. Thanks Alan.
Had a drainage issue (Blocked staff toilets) and phoned 1st Porter Call and they were there within the hour fixed within the hour very tidy very polite and informative and the cost was as per quoted on the telephone. A excellent company and would strongly recommend them.
The service received by 1st Porter Call is always fantastic. They are quick to respond and always get the work done efficiently.
Alan solved my blocked toilet drains efficiently; kept me informed at each stage as to what was occurring & what was causing the issue. A very professional & courteous service considering it was bitterly cold. I would highly recommend Alan's services to all.
Called Alan to come take a look at a blocked toilet and he came around a few hours later due to other commitments. He came over and promptly sorted out the problem. Thanks Alan!
Alan is a great professional who takes pride in his work and business, and ensures that you're looked after and kept informed every step of the way. He also gave great advice about ongoing preventative maintenance. Perfect for jobs that you really need a professional for.
Very timely, efficient and accurate diagnostic assessment of a difficult drain and pipe issue, domestic. Also excellent remote controlled high powered jetting equipment to clear a leakage. Very happy with the outcome. Costs all as expected.
Very responsive: contacted me only a day after I told my landlord about a drain blockage and was able to arrange an appointment for the following day. Alan was friendly, professional and was able to talk me through the whole process of the work he was doing. Job was done in no time at all and he left the area spotless. Highly recommended
1st Porter Call a 1st Class contractor. From the initial call out through to the job completion I couldn’t ask for better service. Great value.
Alan's knowledge an expertise rescued my flat from a block that had built up over decades from previous occupants. I had the sink, dishwasher and washing machine all using this pipe and it fully blocked all the way along, about 10 meters. He explained what he was going to do and understood the issues quite quickly from investigating. His specialist equipment got into concealed areas as most of the pipe was behind plasterboard walls. He finished the job with the water draining very well as if new. Im a very satisfied customer.
I called Alan to help me unblocked toilet drain at work. If I will try to unblocked this with standard rods method, I will probably spend more than a day. Alan done his job in 1 hour. Before he came he told me how much he will charge for the job so I know exactly how much I will pay him. Alan is not one of these person who try to generate extra costs by using CCTV camera and similar equipment. We already discuss about more jobs on our site. He is very polite and friendly to the customer. I will definitely use him in the future. As a maintenance engineer I can recommend him in 100%.
Would absolutely recommend Alan for any drainage work required. Answered our call for a professional drain survey at extremely short notice. Friendly, knowledgeable and a high standard of workmanship.
Excellent service. We had called 1st porter call to sort out a broken and leaking (SVP) drainage pipe, which was in a cupboard and difficult to access to due surrounding concrete and heating vents. Alan was able to remove the broken pipe, and replace it and make good. He kept us informed throughout, was professional and tidy, and did an excellent job.
Cleared my sink pipes of more than a decades worth of gunk in under an hour.
Professional approach. Well equipped company. Went the extra mile to complete the required work during first visit. Very accommodating. The finished result was of a high standard. Would not hesitate to use the company again and recommend it to other potential customers.
Excellent service. We've had a slow draining sink that we could never unblock. Alan came round the next day having quoted exactly how much it would cost. Using a high pressure jet from the inspection hatch, he managed to get all the debris out within an hour. Gave great advice how to avoid the situation in the future. Highly recommended.
Always reliable and will be with you as soon as he can. Clean and professional - recommend this business 100%
Alan was very professional, helpful and did a great job. He came out that day at a time that suited me and talked me through everything he was doing. Would highly recommend! Thank you Alan.
Fabulous quality of work and Great guy! Did the service with ease.
Had no other responses from any other drain specialist he was on time professional and informed of each step of the job what was happening would highly recommended and use agian
We could not have received better service. He had just arrived back from holiday but was preparered to come out first thing to resolve our blocked toilet, this was great because we were moving house the next day. He completely cleared the system with his equipment and made sure we were up and running in no time. There was no mess and no fuss, a very respectful man and so I would highly recommend his services.
Alan was the only plumber to answer his phone after hours.. he attended my emergency the nxt day fitting a new pump for the shower.. was extremely polite.. very clean and tidy while working and very reasonably priced.. would highly recommend
Excellent and prompt service
Beyond 5 stars! Local to me business. Friendly on the phone, listens to what You have to say, knowledgeable. Prompt and on time. Clear about what the costs are. The best £114 I've spent in a long time Would highly recommend this company!
Glad I went by recommendation. Turned up on time, looked at the problem and agreed a very reasonable price to get my drain clear and working. Very clean and tidied up afterwards. Would recommend and saved number in my contacts.
First Porter Call were courteous and friendly. They were punctual and worked hard to ensure job was completed to a high standard. I was kept up to date throughout the process. They were tidy and I would recommend this company.
Prompt, thorough, explained everything. But most importantly found problem. Would recommend for cctv drain inspections.
Spot on! Quick and efficient!
Blocked drains are always an emergency but on a freezing cold Sunday afternoon in a busy household, even more so. 1st Porter Call answered promptly and was able to get to us at short notice. Professional and courteous Mr Porter worked quickly and soon had our drain unblocked and site clear within the hour, whilst patiently explaining to us the likely root cause of the blockage. Competitively priced for an emergency situation I would most definitely recommend this company!
A quality job done swiftly and cleanly. A highly recommended plumber!!
Alan is lovely really helpful and sorted everything for me when my toilet decided it was going to have a bad day. very cheerful extremely reasonably priced and service was so quick would definitely recommend and use again Thank you so much
Very pleased with prompt response, drain cleared and explanation given
Provided good service when clearing our drains and soak-aways. Arrived on time. Communicated clearly. Cost was as he had described. Would recommend.
Absolutely delighted with the service from Alan at 1st Portercall today. Called him about a completely blocked drain at 10am and he was on site with all the gear by midday. Worked really hard to sort a blockage in a difficult location and kept me informed of progress throughout. Loads of advice to help stop it happening again too. As a former Southern Water employee he really is a specialist in his area and knows his stuff.
would like to say what a professional company this is, have used this company many times and always their service is 100% and their prices are very good. dave on behalf of formation management
Alan came early the very next day after calling, to fix a blocked drain. He was very friendly and got the job done with speed! Fixed the problem in no time.
Fantastic service Alan was very helpful, polite and sorted out my drain in no time.
Would highly recommend! We had our drains cleansed using high powered jetting equipment, job was slightly more complicated than anticipated but Alan and his staff did a great job... very knowledgeable and efficient, left no mess and was very polite. Reasonably priced too!
I needed the kitchen sink outlet pipe unblocked urgently. Both the washing machine and the dishwasher share the pipe. Alan Porter came out at very short notice and sorted it out. It was clearly not an easy job. He spent about an hour in a confined space working on the pipe behind the bath where the blockage was. He was courteous and was keen to give a lot of sound advice about how I could prevent a similar problem occurring. There were no hidden charges and I was charged in line with the estimate. I would recommend 1st Porter Call to anyone who has a blockage they cannot resolve themselves.
Alan came over to clear a blocked external drain on the same day we first contacted him. He was polite, got the job done quickly and took extra care to clean the area when he was done. We will use him again if needed.
All arranged quickly over the phone. Arrived promptly, assessed the situation, pressure washed a blocked gully. All done within estimate cost, tidy job. Drain now running freely.
Very professional service. Good contact. Kept informed of when the work would be done. Appointment booked to within 2hr 'slot'. Arrived when promised and work was swift and effective. Well recommended!!!
Would highly recommend this service. Came very promptly the day after our initial phone call and quickly identified and fixed the problem. Definitely going into our contact list for any future problems. Thanks.
Mr Porter was vey punctual. He unblocked a toilet for us, he quoted a price prior to seeing the job, however as it was easier than expected he re duced the fee. Mr Porter was very couteous throughout and had a very pleasant manner. I would have no trouble in recommending him to friends and elatives.
Needed a lead water mains replaced. I was struggling to find someone who could carry out the job with out digging up the driveway. Mr Porter put me in touch with his colleagues who carried out the job in a very professional manner.
Excellent, polite and efficient service.
Very happy with the work that was done. Unblocked and cleaned our drains quickly and at the price quoted. Alan also did a full CCTV inspection of my drains. Would higher recommend.
Alan was brilliant. We had dried plaster in a concealed waste pipe that I was beginning to think nobody was going to unblock... a few other people had tried, unsuccessfully. Alan came out and assessed the blockage and then returned the following morning to carry out the work. Within 2 hours he had cleared the blockage. He kept me informed of what he was doing throughout, and worked very carefully and considerately.
Excellent. Quick and effective unblocking of our sewer pipe Our 1930 house in Shirley, Southampton has a Rye Trap just prior to the sewage pipe leaving our property. This was blocked and with no manhole cover for that trap digging to it was going to be a major job. Alan used a snake jet wash to clear through the blockage. Pleasant guy, did the job for the price quoted. Would definitely use them again.
Absolute gent that knew his trade!!! Fantastic pricing Highly recommended
Excellent service, quick response on a Saturday. Kept us up to date with the process and advised on what to do if the problem reoccurred. Would recommend.
Excellent service, came out same day, gave advise, gave indication of price, would recommend Alan to all.....
Definitely recommended. Alan was friendly and polite and kept me fully informed throughout the job. He left the site clean and tidy at the end of the first day, and arrived promptly to finish off the job on day two. I'd have no hesitation in using him again for any plumbing jobs.
Excellent service and quality workmanship. Replaced W.c and Cistern. Very competative pricing and reliable, always turned up on time.Would definitely recommend to others and would use again.
Replaced damaged parts to toilet cistern. Reliable, punctual and competitive pricing. High standard of workmanship and very tidy. Would definitely recommend.
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Opening times
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- Open 24 hours
- Tuesday
- Open 24 hours
- Wednesday
- Open 24 hours
- Thursday
- Open 24 hours
- Friday
- Open 24 hours
- Saturday
- Open 24 hours
- Sunday
- Open 24 hours
Additional information
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