Wiggett Group Ltd

So, they sent a letter via my housing Association. When I made the appointment, lucky it was my day off, they sent a text to say I was first call at 8. Now, the van has broken down, but did they have the courtesy to reschedule? Aye right. Second time round, their engineer is off sick. Well, I am sick of them messing me around.

Mike is an excellent electrician. He was polite, clean and tidy. Nothing was too much trouble and he explained everything. He is a credit to Wiggett.

I was thoroughly impressed with the level of service provided. The company kept me informed throughout the process, sending regular updates via text about the scheduled arrival date and estimated time of arrival. The engineer arrived as planned and took the time to explain the work that needed to be done, as well as the access required for testing. Their professionalism was evident, and the job was completed to a high standard. Overall, a smooth and efficient experience.

My electric inspection was done by Mick, such a great guy, he was professional, punctual and incredibly thorough with the electrical inspection. He took time to explained everything clearly. He was very efficient and very friendly.

Customer service rude having informed Cherry we couldn't give complete access to electrical sockets due to packing for major repairs said our landlord insisted came thay day. Yesterday afternoon called wanting access this morning as engineer forgot something. When I advised wasn't suitable today, engineer turned up ringing our bell bashing on door demanding access. Company are rude and disrespected our wishes. Even housing association tenets are allowed to ask for more suitable time.

Absolutely brilliant service from start to finish! Both the electrician and his young colleague were incredibly efficient and professional. They explained everything they were doing in a way that was easy to understand, which really put me at ease. Mick was especially fantastic – such a character! If you were having a bad day, he’d definitely turn it around. He was so funny and chatty, and made the whole experience really enjoyable. They worked quickly but didn’t cut any corners, and everything was left clean and tidy afterwards. You can tell they genuinely take pride in their work. Thankyou Mick

I have just spoken with Teresa from customer services. Wiggetts should be very proud they have someone who is professional, knowledgeable and most of all helpful working for them. Brilliant service thank you Teresa for rectifying the problem.

Mick came to do my electrical inspection and he was just amazing to say the least. His friendly approach and funny character made the visit very pleasant. He made sure everything was done thoroughly and had the job done quickly. Lovely guy would recommend :)

Wow what, a absolute gentleman, extremely efficient, polite and so thoughtful , had a new electric box fitted today, he was spot on time, cleaned up after himself . thankyou Mick. Deffo job well done, wish all workers were as pleasant and good as yourself

Mick attended my property today, he was polite, professional and did a fab job! He took his shoes off without being asked, cleaned up after himself and went above and beyond for me. It was a pleasure to meet him, he is a credit to the company!! Thank you!

Mick came to my house and was very polite, took his shoes off without been asked. He completed jobs in a timely manner and was respectful throughout visit 😁. Very nice man and even helped me put my christmas decorations away in loft.

Absolute 5 star service from Mick today! He was on time, polite, respectful throughout the house, efficient and all round great guy. By far the best tradesman I’ve ever come across. He went above and beyond to make sure everything that needed to done was done. Nothing was too much trouble. He even took the time to chat with my son, who when Mick left said “what a nice chap he was mum”. He wasn’t wrong! Thanks so much Mick- if I could give him a 10 I would!

I had and engineer round today to fit smoke alarms my personal opinion is he did an excellent job and excellent service he was very polite and a all round nice chap

Had an engineer, Mick, attend my property today. Was a pleasure to let him into my home, he treated it with respect, clearing up all his mess and did a very tidy job of fitting fire alarms and new lighting. Very competent at his job and finished it all in a timely manner. Very happy, thank you Mick 🙂

They have been appointed on behalf of MTVH. It would be basic manners if they had the courtesy of notifying the tenant if they were not going to attend an appointment on a mutual date they had made to do an electrical test.

Joe did a great job, he was informative and professional checked the electrical system in my home and made sure everything was up to standard, I was left feeling safe & reassured that the job was done to a high standard. Many thanks Joe

This is a group of Duffers, but not a Electric Safety Check company. I have had 3 checks at my flat at South Woodford but this horrible company is not satisfied. I am sure they are playing the fiddle. After first check, I received a call that they lost the report and they have to do it again. I allow them to get in. They did not book any appointment and just bang the door to entre in. After that I had a phone call from Clarion that the safety Check is not completed so they need to re-visit. I allowed again and a guy turned up and left mess of vires and electric stuff in every room. After 3 months I had another call from the Housing Association that my Electric Safety check is due and they have to visit to do it again. I explained the entire situation and made a complaint but the Housing Association is not satisfied. Now I am going to contact with the Housing Secretary to investigate and they charge money of every visit and this attitude cannot be tolerated. They meant to issue a certificate with expiry date to every household after completing the visit as a record but they are not doing. I have health conditions and I am completely exhaust with all the situation as I am facing.

It was such a Professional and efficient Service. Firstly, the Booking Team called me and arranged a suitable day for the Electrician to visit the property and explained the purpose of the visit. The friendly young Male Electrician attended my Walter Rodney Close Residence. Conducted a thorough Annual Electricity Check ensuring my home is safe and fully compliant by installing all the extra necessary safety devices. Thank you so much!

Wiggett group work with local councils, it’s Not my choice, the council’s arrangement. I have only fewer experience with them. *First time the engineer come around for my loft installation due to roof leak. No ladder and light come over . I refused the work . The engineer repot to council with photos. He done for my loft . What a liar. He never come up to my loft. Where he got photos ? Council sent the photos to the weggett group. *Second I called the office to arrange 2 people come with ladder and light . Received the voice message for 18th February 25 no one turn up. * called them again made an appointment on AM 7th March 25 . Called today the job cancelled. I received the text message that confirmed for today . What do you think of this job ?

They lied when they said they were going to turn up, saying they knocked and rung the bell (Ironically we don't have a bell and we have a dog so they must have rung thin air and knocked with a feather.) I've had to wait at home both days and they did not turn up - just absolutely useless.

Incompetent and rude staff...!! That's if they even turn up. Was du and I stayed home and no1 came and no1 even informed me either which is extremely rude to just expect someone to wait home and no1 turn up.

Our landlord has contracted them to do electrical inspections. So far they have made 4 appointments. The first I knew nothing about as the letter had not arrived due to our RM deliveries taking weeks, so I turned him away - when the letter did arrive that first appointment should have been in the afternoon but the engineer had turned up before 10am. The 2nd appointment, no one turned up. The third appointment no one turned up. The 4th appointment was booked specifically for between 2.30 and 5pm - but the engineer turned up at 9.18am, and so was turned away. Everytime I have tried to contact them, they never answer the phone. And everytime they ring, they drop the call after only 5 rings, so if you don't pick up quick enough, you miss their call. What a farce of a company! Edited to add: The engineer came back at the correct time, spent less than 5 minutes in the property - he literally just looked at the fuse board took some photos, glanced at each of our three smoke alarms, turned the bathroom light on and off then left. I'm not sure what kind of "electrical inspection" that was, but it certainly did not involve any testing of anything electrical, unless you include switching the bathroom light on and off! These guys are cowboys!

This company is awful. I've been messed around more than a handful of times by them. Engineers are late or don't come at all, and have nothing in the way of apology or remedy when they do. Asked for a complaints number, refused, told to call the office, asked for managers email, refused, told to call the office. Told them they never pick up, told to keep trying. Gave up after being on hung up on 5 times. Awful.

This company is absolutely useless. They have failed to show up for appointments a total of 3 times now. Don't use them!

0 STARS I'M FORCED BY MY COUNCIL TO WORK WITH THIS COMPANY. IF I HAVE AM APPOINTMENT, I WOULD BE LUCKY IF THEY EVEN TURN UP ON TIME. AND IF PM THEY DON'T TURN UP AT ALL. THIS TIME THEY CAME AND LEFT A NOTICE ON THE COMMUNAL DOOR. WITHOUT EVEN KNOCKING OF PRESSING MY BUZZER SAYING I WAS NOT IN. I NEVER EVEN LEFT THE BUILDING, I'M SO TIRED OF THIS COMPANY MESSING PEOPLE AROUND DO SOMETHING ABOUT IT THIS IS SO DISGUSTING WHAT THIS COMPANY IS ALLOWED TO GET AWAY WITH. THIS IS SUPPOSED TO BE A SAFETY CHECK AND NOW THE WORK NEEDS TO BE DONE AND THEY DON'T EVEN KNOCK THE DOOR. I HAVE CCTV AND I WANT THIS INVESTIGATED TO SHOW WHAT KIND OF NONSENSE LIES THIS COMPANY DO. ENOUGH IS ENOUGH

This company is really annoying me, On my fuse box I have a date to be checked on September 2024, that's very clear but to them they are pestering me twice to come in to check electrics there is nothing wrong with my electrics and it's going to wait until September. End of. Thank you for reading. 0/0

This company pestered and pestered me for an appointment when I’ve been extremely poorly and when I could finally get back to them they cancelled the arranged appointment and today after making another appointment they have not turned up. I called them twice the first woman (Demi) said to call back after the appointment time frame, she clearly sounded like she couldn’t be bothered and wasn’t friendly on the phone at all, I called back when the engineer still didn’t show to be told the engineer is sick and they’ve tried to contact me all morning, this is a lie! Not one person has called me, messaged me, sent an email absolutely nothing. Absolutely unprofessional and to lie to customers is disgraceful.

Absolutely disgusting and unprofessional. Refused to turn up to both times for appointments. Even sneakily put a letter in my mail box to say they were there! Utter lies, when I was waiting the whole day for them. I even had to rearrange my work schedule. DO NOT USE!

Was ment to come out today to check my electrical between 10.30 nd 2.30 .rang at 1 30 to say the guy wasn't coming . This is now the second time .on both occasions I've lost money as had to take day of .. no apologies or Compensation . I suffer with depression and anxiety and so now triggered me of again .The women on other end of phone has booked for the following week .. let's see if 3rd time lucky

Don’t think this even warrants one star! .Absolute rubbish outfit. Had a booking booked by them early start 8.30am9.00am no show by 10.30am and no call from them . Called them was put on hold for 5 mins + only to be told that the engineer was on another job ( that’s good of him as he was supposed to be with me ) we have called the suppliers and they don’t have the part !!so he won’t be coming today . Asked why this had been left to the day of the booked visit when the initial visit was 8MONTHS AGO when they decided I needed a new fuse board. Waisted day off work unpaid and no apologies or.compensation, and also no reply to my complaints email. What a great way to (run) a business!

One of your colleagues was supposed to come today at 11:30 am. He didn’t turn up or even call to cancel the booking. Very unprofessional…