Bibby Energy Solutions Ltd

Shane our installer was very professional and friendly. Would recommend Bibby Energy Solutions

Great home EV installation by Joe and Chris. Octopus called it a complex install after fighting for a date for about 6 months and wouldn’t install it. I looked for a local installer and they had it done very quickly and at a time that suited me and easily installed it where octopus couldn’t. Wish I could go back in time instead of messing around waiting for Octopus!

Bibby Energy Solution is simply the best in Liverpool. They arrived exactly on time and installed my EV charger with outstanding professionalism. The engineer was world class and made the whole job look effortless. If you want punctuality, skill and high quality service in Liverpool, go with Bibby Energy Solution. They are truly number one.

Home EV charger installed professionally & efficiently by Jonny today. Lovely helpful patient bloke too, as we’re new to EV world. Highly recommended. Thanks so much Jonny!

Had my charger fitted with Paul in the north east. Fantastic service and great communication from start to finish. Thanks for your good work.

Installer was fantastic. Communication and ability to get through to them is absolutely shocking. They employ a call center to take there initial calls but they are empowered to do nothing. No one ever calls back. Must of asked for 5 calls back and didn't get 1 even after every agent saying they marked it as urgent.

The installation engineer (Paul) was friendly and did a first class install of charge point. Neat and tidy and cleared up after finishing job.

Excellent installation, efficient and tidy. Only negative was the remote review planning call. Completed via FaceTime with an engineer in Wales (we are North east) who was unable to assess the space sufficiently. Resulted in a change to the suggested installation when the engineer arrived to fit at our request.

Bibby Energy Solutions made getting a home EV charger incredibly easy. From the initial quote to the final connection, their communication was clear. The engineer arrived on schedule, was very knowledgeable, and carried out the installation with great skill and no mess. It’s a relief to find a company you can rely on for such an important job.

Been over a week and zero communication. I was told by ohme they’d call me within 48hrs over a week ago. Nothing. I have since rung 3 times and left my details 3 times and had it escalated to urgent and I’ve had absolutely no contact. They have a company directing their calls so you literally can’t speak to anyone at Bibi.

Awful Company ~ Wouldn't recommend

Had an afternoon appointment and the engineer had a free spot in the morning. Contacted me to see if it was ok to come early which I said yes to as I was home. Great communication, super tidy install and no fuss at all. Would highly recommend using Ohme for your charging needs. **Above review was prior to DNO email** Couple of days after installation I was advised the house was on a looped supply. I suspected as much but the Bibby Engineer did not see this or inform me of this during the survey they came out to do. The engineer fitted the charger based on the survey report and without passing any information onto myself I found out a restriction had been placed on the charger to get around the looped supply issue. This is no good to myself with a large battery to chare trickle charging was not what I wanted. I arranged to have the house unlooped which meant a lot of digging up of the drive way, which was all handled quickly and efficiently by OPUS. Now I wish to have the restriction removed from my charger and configured correctly as the OHME app is showing old information from before the house was unlooped and power supply upgraded but I am being told by Bibby`s that this is something OHME have to deal with. OHME are obviously the product supplier but as it was a Bibby Engineer that did the survey and installed the charger there is a duty to explain to the customer when the product is being fitted about any alterations / restrictions being placed on the product as this does have an impact on the decision as to whether to take this route as a viable alternative to an ICE car.

Very good install

The installer name John came yesterday to fit my pod. John was very polite, and explained everything that we needed to know regarding the pod. Respected our property and left our property tidy.

I had an Ohme EV home charger install carried out by Bibby this week. Initially I found the process of actually getting to the install quote from Ohme quite laborious but clearly they need as much information as possible before involving the installation teams. Bibby were assigned to my install. Their communication was good with phone calls to check availability of booking slots for both the survey and the installation. Our job presented a couple of suggested cable routes from the technician who did the first on site survey. We opted for a high level solution which required a second person to carry out the task. Following a further conversation with Bibby in Liverpool the Manager of the team personally committed to doing the job with our installer and drove 3 hours to attend for us in Bedford. Both of these chaps did a very good job in what was extreme heat in June this year. The install went smoothly and the charger is now working nicely.

The installer was fantastic

Great job. Engineer was top class

The installation was done efficiently, and the engineer was very professional and friendly. He was thorough in explaining how the charger and app worked. A pleasant and informative experience. Highly recommend.

Arrived nice and early and was finished before the 4 hrs. Friendly guy, thanks for the install

Really tidy installation and very quick. Highly recommend

Excellent service from Stuart. On time for both visits, with a text in advance to let me know when he’d arrive. During the survey he took time to consider different options for the installation and discuss them with me. Neat and professional installation, with a clear explanation of what he was doing. Took the time explain the app and made sure we knew how everything works. Very friendly and polite, which helped make it an easy and pleasant experience.

Happy with the installation, the engineer was polite and answered all our questions. Left site clean and tidy. The booking service wasn’t as good, the first visit was booked for a pm slot I contacted the office for an eta at 3pm and they couldn’t say when the surveyor would be there but it would be before 5pm. They turned up at 7pm. The installation was booked but no time slot on the day, I contacted the office to be told I would get a call back which didn’t happen. I then contacted again to be told it was a pm slot and they would let me know when they had an eta. The engineer rang at 2pm to let me know that he was on his way. Engineer very happy with customer service needs reviewing so people aren’t wasting their day waiting in.

Prompt arrival, friendly discussion on where I would like the charger set up. Very tidy installation with updates along the way with plenty of notice for power down. All work tidied up and left as found. Very happy with the Engineer and instal.

The installation was done efficiently, and the engineer was very professional with his approach to the work. The work site was left clean and neat at the end. The engineer took his time over explaining how the charger worked. I am very pleased with the installation and would recommend Bibby Energy Solutions Ltd for an EV charger installation.

Would publicly like to say this is the WORST company I have ever dealt with so far. If you see this companies name coming to you for an installation cancel it immediately and get another company. The customer service is a shambles waited 3 months for an install and after many cancelled appointments the engineer shows up at a random time and when asked to wait 5 minutes engineer was extremely rude. Just stay clear of this company, I can see here many fake reviews just be careful I didn’t feel safe in the end for them doing the job and turned them away.

Lee the engineer arrived on time made sure any mess that was made was claened up and explained how it all worked

Excellent installation of our Ev charger. From start to finish we were kept up to date with the scheduled time and date and an explanation of what to expect on the day. The two gentleman who installed our Ev charger were very professional, very tidy and so helpful in downloading what we needed to and made the whole set up process smooth and easy thankyou so much.

First class service and installation process from start to finish.

The engineer James turned up on time, and the installation of my ev charger was quick and problem free. Very happy with the service.

Competitive price compared to other quotes. Turned up on time. Declan worked hard. Excellent lifting and relaying paving slabs of a path. Even hoovered the dust from drilling the wall to attached the cable. No sign afterwards that he had been- except for the new cable in place, that worked.

Very professional company. The electrician, John, arrived on time and was very helpful. Everywhere was left neat and tidy.

James the installer was very professional and efficient. He minimised disruption and showed me how to work the app. Very pleased.

John was very friendly and professional. He carried out the work with great attention to detail and clearly explained how the unit worked once it was installed. I am a very satisfied customer.

We had James install our ohme home pro yesterday booked through jessica who were both very friendly polite and communicative. I hassled James with questions and he was very informative with everything and also involved us with the step by step installation. Thank you to the staff at Bibbys for making my change to a EV car a bit more of a painless decision

The engineer arrived promptly, had an engaging and helpful demeanour, and completed the job within a couple of hours. He tidied up and then took the time to explain the App, making sure I was comfortable/happy with everything. Excellent service!

After a couple of hiccups, I'm pleased to say are charger is fitted. A lovely gent called Jack came to finish the job. So pleased as our car is due in couple of weeks. Jack has only been with the company two weeks and based in Cardiff. Very pleasant, polite and curtious. Came in the afternoon off the day we where told he was coming. So my rating goes to Jack Thank you 😊

John did a wonderful job, quiet, professional, explained what he was going to do, meticulous in his work, a very neat installation, tidied up after. He explained the app but charging was not tried as I haven’t got the car yet. Office answer the phone promptly. Thank you Bibby.

Just had an OHME EV charger fitted at home by Bibby ES. A very well organised process from initial survey to installation. Clear communications throughout from Jessica within customer support. The installation engineer was John. Superb tidy workmanship, very courteous and polite, professional and diligent during the installation. Very impressed with him. Overall, a very good experience and highly recommended.

The installer that came to fit our OHME was very good. No mess and completed to a high standard. He went through the app and answered all questions I asked. Very pleased.

Keith came to fit our charger. Gave me time of arrival . Discussed where charger was going. Fitted and installed . Keith told us when and how long electric would be off for. Everything was left clean and tidy . 101% everything was brilliant . Highly recommended engineer . Brilliant company with contact phone calls emails and updates . Thankyou very much shown how to use Ohme app for charger . 👏👏👏

The installation engineer Jonny arrived earlier than advised and was very helpful and polite. I was talked through the process and given updates throughout. On completion of the work the installation site was cleaned down and the place left tidy. A first class service, thanks

Smooth process from start to finish and engineer was very helpful.

The installation went very smoothly. The engineer was very polite and he done a very neat job.

Engineer was very professional and the install was carry out quickly but effectively

Horrible customer service . It is virtually impossible to get through to the installation team , the call handler takes messages which are not responded to and as a customer you are just left hanging . They do not seem bothered to address the issue and can only repeat the same automated message. Would not recommend this company !

James fitted my electric car charger. He was very professional and worked quickly, clean and tidy. I would highly recommend this company.

The fitter came twice, once to asses the area and the second to fit the ev charger. Both times he was polite, respectful and very helpful. On the day he only took a couple of hours to do the job. A good representative for Bibby Energy Solutions.

The installer name John came yesterday to fit my pod ready for my ev, he was polite, curious of my questions even when I asked him again. Nothing was to much trouble for him, he worked cleanly and was efficient, showed me how to use the app once I'd downloaded it which is easy to use. I would definitely recommend Bibby Energy solutions if your considering an ev pod

The service was great from the start, friendly team, clean tidy work at installation - highly recommend

We were very happy with the installation and service! All very efficient and clean! Thank you!

Very nice gentleman pleasant and polite and did a good job and explained it all to me and tidied up when he finished .

Great service from start to finish, installer went through instructions and set up the App. Excellent service.

Installation went smoothly and was completed in 2 hrs, Engineer instructed me on how charger worked independently and with the app. Cannot fault.

We had our Qhme Pro charger fitted yesterday a very professional installation .Nothing was too much trouble very knowledgeable engineer a very sociable guy too. a credit to your organisation.

John was excellent. We had a complex job which needs a full day. He arrived on time, worked out the best way to complete. He worked neatly and cleaned up and made good, then ensured that we knew how to use the EVCP. Only dissatisfaction was that we commenced in December with Ohme and it has to taken until end March to complete.

Turned up early , always a good start, very polite , no messing about. Got on with the job . Very professional installer can’t fault him or the job thank you

My installer was great - highly professional, friendly and efficient. He was great letting me know exactly when he'd be arriving and how long he thought the work would take. Very professional, a credit to your company.

Had our new car charger installed yesterday. Installer was really friendly & explained everything that he was doing. Very polite, cleaned up after himself & gave me a show around afterwards to explain all that he had done & what I need to do next to start using my charger. Great service! Thanks.

Our installer James was excellent. His was thorough and polite friendly and professional. Explained the hub and made sure we understood. He left our property clean and tidy. Happy to recommend him.

John did an excellent job even though it was cold and going dark. The result is tidy and will be great for charging the car!

I was very pleased with the service provided by Bibbys. The installation was completed within 5 days of me completing the online survey. Our engineer was a very tidy worker and gave us a tutorial when he had finished showing us how to charge the car and connect it to the charger. All in all a stress free experience.

The process of getting the charger installed was easy from start to finish. I submitted the survey and the plans and Bibby rang me the next day to arrange the engineer. Paul came out, put the charger exactly where I needed it which required quite a bit of drilling. When done, he showed me how to use it and the app. All in all, very good 👍

My charger was installed with no issues. Jonny, the installer, was great and even helped me set up the app and connect with my current electric provider once he had installed the charger. Overall a quick install with only a matter of minutes of the house power switched off.

Came on time and just got on with it no problem and was a fast set-up to be fair I did think it would take longer very polite man then when finished made sure I was comfortable with using the charger.

The engineer arrived identified himself and asked me where I would like the EV charger to be mounted for best access Very polite and kept the area where he was working tidy He explained how it all worked Very happy with the work

Although further from the source, James fitted the charger exactly where I wanted it. A good job and a friendly fitter. Just the job thanks

Just had our EV charger fitted by Bibby Energy Solutions and we're extremely pleased with the whole process from start to finish. The installer was very friendly and professional from start to finish, and made sure we understood how to use the app etc and checked incase we had any questions before he left. He left our home clean and tidy, and his work was carried out very neatly and considerately and hardly left a speck of dust behind. Excellent thank you, would definitely recommend this company to anyone thinking of having an EV Charger installed

The process from start to finish was very smooth, even though the survey was long! I am so surprised how quickly the installation was completed after having the completed the survey a few days prior. The engineer who came to install was great, explained everything thoroughly and gave advice when asked. The installation was completed within a couple of hours and he did a very neat job. He was also very pleasant and explained the setup within the app.

Polite and friendly, explained everything. Tidied up after himself.

Great service, quick and even though we haven’t used it yet the set-up looks fine - cheers Nick

Charger was bundled with my new car purchase. Bibby reached out on booking in my install which was quick and easy, even got to speak to an installer on the phone to discuss the install around where the cable was going. Engineer arrived early and installed the charger and made sure he tidied up after himself. He was very professional and completed the install as required and even showed me how to use the mobile app. Would recommend Bibby for anyone needing an EV charger installed

Got a new ohme pro charger fitted 03.04.25. installer called ahead of time to give me a time of arrival. Arrived on time. He was friendly professional and explained all the work completed. He left my home as clean as he found it. Thank you very much Bibby Energy Solutions for such a great experience.

We had an electric car charger fitted at home yesterday. The engineer fitting it did a great job. He'd had a busy day ahead of our appointment, so called an hour and a half before to let us know and reassure us that he would get the job done. On arrival he was polite and efficient. The work was done with minimal disruption, just 15 minutes with the electricity switched off, and he cleaned up after the work well. The unit looks great.

Outstanding from begining to end. Happy chappy now i dont need to get robbed at the public chargers

Excellent service from Paul. He fitted our new charger and explained all the details. Even helping us with our phone app... Would reccomend Ohme to all.

The Man who came out to fit our EV Charger was wonderful. He explained how it works and did everything that was necessary to make it easy for us to understand. Also he was so lovely

Really great service from start to finish. The person that came to install was very polite, extremely knowledgeable and did a fantastic job. He installed the box exactly where we needed it and cleaned up after himself.

Installer was really helpful and explained everything.

well installed and explained, very polite and efficient, would definitely recommend.

The installation of my new charger was very efficient. James was experienced, professional and very polite and could answer all my questions.

We had Joe on our Ohme ePod install and he went above and beyond to make it as little impact on the appearance of our home. Joe was polite and enthusiastic and we are very happy with his work! First charge complete 🙌🏼

Entire process was faultless from the initial contact , to arranging date for install, installation day was faultless too . Kieran ( I think was his name) was polite, friendly and ensured he left the house exactly as found he also help set up app and everything else. He didn't leave until he was sure I was comfortable with the charger n how it worked - leaving me with contact details if any help was required in future

Service from start to finish was seamless and friendly. All communication was clear & concise. Patryk Dzieciol was lovely, excellent quality of work and was very neat and tidy. He explained clearly how the charger worked, which I appreciated! You should be proud of the service and staff here. Thank you!

Excellent service from start to finish. Engineer came , explained what was happening all the way through installation, once finished , he left our property clean and tidy then helped to install app and set up. Highly recommend this engineer and company

All very efficient, received a call from the provider a few days before with an arrival time and what to expect etc. The installer was really knowledgeable, helped me set the app up afterwards and has done a really neat job, great service.

Ordered through a work scheme, the survey was easy to do, the installer came on time and was quick. He was very polite and knowledgeable around the subject. Highly recommended.

This service has been great from the start. The initial online survey was simple enough and took about 15 minutes to complete. Booking was simple and the customer service was a friendly, helpful, real human (not AI) who dealt with me directly. The equally friendly engineer who came to fit the equipment was brilliant. A true professional who went out of his way to place the unit where we wanted it. It's a neat job and the unit looks great. We even received a follow up call to check everything went well. Over all we are very impressed with the customer service and the installation.

Ordered online and completed the survey with lots of pictures/short videos. Installer did a great job. I recommend that you have a quick chat with the installer to make sure that you get what you require.

The Bibby engineer was very pleasant and understood precisely what to do. A couple of follow up questions after the initial questionnaire but all resolved before arrival. Minimum fuss and noise and the job done in under and hour.

This company is rubbish they have been promising to ring us back tomorrow for weeks. Are they ignoring us because we're disabled. If we had know how difficult it was to get a charging point fitted at home we would never have got an electric car.

Very nice man polite Paul Jameson worked very fast neat & tidey well done very happy

The OHME charger installation was installed brilliantly, really informative, helpful engineer. First class service.

Our installer did an excellent job. Listened to my suggestions and then did a very neat installation. He was also a very pleasant and courteous guy. Would highly recommend.

The engineer was very polite and showed up on time, he was quick at fitting the charger and told us the electricity would be off for ten minutes which it was. He also cleaned up all his mess.

Jonny, the engineer, was excellent. The whole installation was done in a completely professional way. He should be commended!

The engineer arrived as arranged. He explained the process and the time it would take, this allowed us to manage our autistic son who has noise sensitivities. The EV point was installed timeously . Very happy with the result. Thanks

The technician installing our charger was polite and informative. Great service

Excellent service, turned up on a freezing day and fitted the charger. Young man was very knowledgable and informative.

The service was very good. I had a choice of two different types of charger. The engineer was very polite and his work was very neat. Highly recommended 👍🏻👌

The installer Dan arrived promptly and completed our installation which was difficult due to the position of our drive in relation to the meter location. He was neat and tidy and a great job

Really pleased with the installation. Installer was excellent and thoroughly professional, securing best and tidy routing.

Absolutely ace service and superb installation of our new EV Ohme charger. Thank you Keith you are a star.

No issues whatsoever with the installation, turned up as arranged, engineer was 1st class, cracked on with the job and was away in under 3hrs. Great service!!

We have been very pleased with our experience with Bibby. Everyone we spoke to has been friendly and helpful, and we were kept up to date with our installation. The engineer was on time, friendly and professional and everything was installed as we had hoped.

Order a new tethered charger to replace an old model untethered ones. the engineered arrived on time and happily removed the old charger and relocated the new one - the installation was very professionally done and looks really smart, I even got a call the day after from main office asking if it was all ok very impressed with the comms with this company from start to finish

Don’t a perfect job and demonstrated everything perfectly

I had an Ohme charger fitted yesterday by Paul. I couldn't be happier. Paul turned up on time, did a great. neat job of fitting the charger. His communication skills matched his excellent technical abilities- thanks Paul.

Excellent Service Patrick the engineer was thorough gentleman and professional. Guided us through the process and seamlessly installed our EV charger Cannot thank him enough for his kind manners and helpful attitude. Very grateful indeed Keep up the good work !!

Very efficient, polite, professional and great outcome.

Richard was very knowledgeable and answered any questions I had about the installation. Overall the experience went smoothly, professionally and without a hitch from start to finish.

The Bibby installer who fitted our EV charger arrived bang on time, and did a great job fitting the charger neatly and without any fuss. A really good job all round.

The engineer was 1st Class

Great communication, engineer was really knowledgeable and helpful

Excellent experience from start to end. Installer on the day was very professional and efficient. Definite recommendation from me!

I am so happy with the installation of my Ev charger. From the survey to the installation it was all done professionally. I was so happy with Patrick who done it all. He is a very clean working engineer whom takes pride in the job he is doing. It is a very neat job and I am so happy. Everywhere was cleaned up to a great standard. So if you see this message Patrick, then thank you 😊

Excellent service. Engineer was very professional and friendly. Confirmed exactly where installation was needed on arrival to ensure his information was correct. Did a fantastic job and cleaned up after himself. Would highly recommend Bibby to anyone.

very nice and clean job he did it and very good person . thank you for doing great and clean job

Installation of our Ohme charger went well. Declan was very personable and helpful as we had a small challenge to overcome. Very neat finish.

Fantastic service. The engineer was Fantastic and a pleasure for the company he did an amazing job even cleaned up all the dust out side showed me what he did and the showed me how to use the app would 110% recommend

Very quick and knowledgable installation and friendly engineer, thank you J!

The team here are spot on. Thanks to Paul for the help getting our EV charger installed

The charger installation went very smoothly. Our old house was not straight forward to deal with but Richard worked carefully around under-floorboard obstacles that were not expected. And the house looked unchanged even though floorboards were lifted and put back in several areas. Everything was explained as well - so timing and approaches were very clear.

The survey appointment was prompt and Joe the engineer called when on his way. He was really knowledgeable. The office called to ask if they could install due to a cancellation one afternoon. He was able to fit the charger very neatly in the required place and talk us through how it and the app worked. We are extremely pleased with the installation. Bibby Energy Solutions communicated throughout and promptly sent the installation certificates. Would recommend this company for anyone looking for a charger to be installed in the future.

Great experience from start to finish Survey to install all excellent Would definitely recommend

Excellent service realy happy the young lad that fitted it was very polite and did a great job

Nick was a helpful and friendly engineer who installed everything very efficiently.

He done a great job was polite and helpful with the app explain to me everything and cleaned up all the mess.

I had the lovely Keiran out yesterday to install my charger. He was lovely, polite and friendly. He offered to install the wires in a less obvious place which looked great and he helped me set up the app so I could use it. Thank you 😀

Charger was bundled in with the Purchase of a new car. After a short wait, Installation day was finally here. Engineer did a fantastic job and installed the charger. Really pleased with the tidy work, professional service from the engineer and support staff at the office. I upgraded the charging cable to 8m allowing me to park anywhere on the drive and charge without isssue. If you are looking to install your EV home charger. Use Bibby. Many thanks..

Quick and neat install,

Absolutely amazing good work courteous cleaned and explained everything properly

Bibby were fast, courteous and professional in all of my dealings with them. My charger was installed with no fuss at all and ready for my car to be delivered in just over an hour. Couldn't ask for an easier process.

Great job engineer was great

Smoothest Installation ever: Provided with my time slot 1 week prior, reminded a couple of days ahead of the appointment. Very respectful team member had it installed in record couple of hours. Very Impressed

I had my charger replaced yesterday and they young man who came to do the work was really helpful. He was able to reuse my existing wiring from my last charger and was also able to fix an issue I was having where the fuse box would make loud clonking sounds during the day and night. Left the work area clean and tidy. He was also very knowledgeable about how the new charger worked. He was quick to answer all the many questions I had, about how to use it, as it is more app based and my old charger was just plug and charge. Many thanks for a job well done. Diane Moore

Ordered online, survey easy to do and booked in within a few days. Richard the engineer text the day before to confirm his arrival time, he arrived on time, called before hand and was really friendly and knowledgeable. The charger was fitted very neatly in the required place. We are extremely pleased with the installation, job was completed in a timely manner, and Bibby Energy Solutions have kept us informed all the way through. Would recommend this company for anyone looking for a charger to be installed in the future. Thank you!

The service was outstanding I asked the installer for some advice where he recommended for the installation plus other things the guy was very polite and very helpful his work was neat and tidy

Nick was great installing my Ohme charging point yesterday. It was much quicker than I had anticipated and he was very knowledgeable amwith the questions I had about the app and security.

Our Volvo dealer recommended Ohme charger which was supposed to be installed by Ohme's preferred installer Bibby Energy Solutions. We filled in all the required details after which Bibby contacted us and told us that we need bonding on our gas and water. As our house is only 2 years old and the builder is still on site we asked our builder to confirm this. They said we dont need bonding because both water and gas incoming pipes are plastic and not metal. Bibby started arguing with us that surely the gas pipe is metal and needs to be bonded (despite us having technical drawings showing its plastic and NHBC guidance confirming that no bonding is needed in that case). It is unclear to us whether their installers are just incompetent and are not aware of the latest legislation or whether they are trying to get money out of people who do not understand what they need as they were ready to quote us for the work. Its just something customers should be aware of, so they dont end up being out of pocket for something that is not needed and potentially dangerous as stated by our builders electrical manager.

Arrived on time, was professional and cleaned up afterwards

Fast efficient service, did a nice tidy job installing my EV charger.

Fantastic installation. Looks really neat. Engineer took time to discuss options and gave great explanation of how to use before leaving.

Very efficient and quick installation. The only comment I'd make is that I had to clean up afterwards from the brick dust. Charging point looks neat and compact on my outside wall. Thank you to Bibby for your help 🙂

Had an Ohme EV charger installed with Bibby Energy Solutions, the installation engineerwas very prompt arriving, very polite and helpful. Discussed the best route for the installation wires, as he wanted to hide them for us as much as possible. Very pleased with this installation, very neat and tidy.

Nick was great. Although we had a slight address problem, he sorted it all out for us and completed the job quickly and efficiently, giving us information as he went along. The workmanship was good and tidy.

Excellent from start to finish. Phoned a few weeks in advance to arrange a date for installation, technician called on the day with an ETA. Keith arrived promptly. Carried out the job quick and efficiently. The whole time he was here he was polite and informative, keeping everything clean and tidy....really couldn't fault him. Would have liked a curtsey call a few days before to make sure appointment was still suitable or any issues, but that's me just been picky !!!! As a whole I was very pleased with the whole process and highly recommend

Great service from start to finish. Engineer has done a great job and was very neat and tidy. Our job was probably more complicated than others due to the location of our consumer unit. He also explained everything before he left. Would definitely recommend this company.

Nice tidy job the young man was pleasant and he was helpful in explaining. About the app and how to use it

Great service, friendly and clear approach

Useless company who don't care about letting people down last minute, failed to turn up to install my charger and couldn't care less

Work done with no fuss, very neat installation, couldn’t have done a better job - very please

He was fast knowledgeable and worked well

Organised, tidy, neat and efficient. Really pleased with the result of what was a tricky job.

Amazing install of my ev charger ! Fast profession and neat job - really pleased.

Very friendly and helpful installer who tidied up well. Good communications beforehand and arrived in time.

Very happy with the service and installation of my OHME charger. Luke was extremely polite and professional and took time to explain the app and so all in all I would highly recommend Bibby! 10/10 :)

Fast and simple installation. Excellent customer service when I had to reschedule. Installer was polite and answered all of my questions, then helped me set up the app! Highly recommended!

Tom was very friendly and did fantastic job.

It was super efficient and the easiest installation. They called me straight away after having done it via ohme, to book a date. Keith who installed everything was super knowledgeable, arrived on time and did all the work with very little fuss or mess. Everything working well so far. Very pleased. Will definitely recommend to everyone!

Great service from Keith, lovely chap and did a good job!

The engineer was very professional with the installation kept everything neat and tidy very happy with the job 10 out of 10

Installation went extremely smoothly - communication was good, arrived on time and a superb job was made. Thanks to Jamie the installer - super polite and helpful and did a great job. Would recommend!

Excellent work through and through, thank you!

Bibby exceeded my expectations. Nic the engineer was unbelievably professional, friendly and helpful, finding a route through my home which caused minimal internal disruption. Nic didn’t have to take the time to find the route for my cable (under the floor boards) that he did, he could have done a quick and messy fit. instead he took the time to lift floor boards and find a route which didn’t show the cable in my home. Can’t recommend and thank this engineer enough. Brilliant individual!

The installer that fitted our home charger arrived early was polite, friendly and efficient, the installer put the cable all the round the house has the main supply was at the back of the house and did a nice tidy job of putting the wiring and the charge at the front of the house where the driveway was. I'm very pleased with the installer and the job he did, and the company Bibby Energy Solutions.

Professional installation

My charger was installed quickly and efficiently, the engineer was also very helpful In answering my questions and tidy too

Professional, fast, neat and friendly. Couldn't have asked for a better install.

Fantastic and easy installation of Ohme car charger. The engineer was really polite, educated, talked me through every step of the process and what I needed to do afterwards when downloading the app. Great communication from Head Office and a courtesy call afterwards. Very happy customer.

Quickly and expertly fitted. Super nice guy and very knowledgeable

The engineer was very helpful with explaining how the charger worked and treated my property with respect

Just had charge point installed by Bibby. Straight forward process. Good communication. Installer very polite and efficient. Neat installation

Very pleasant gentleman who worked very efficiently and cleanly. He was very knowledgable of the system

Brilliant service. The installer was great, took 11 hours and was a big job. Worked tirelessly to get the job done. Excellent would recommend

We have had an EV charger install by this company. The engineers name was Jamie, he was really good and did not disrupt our daily routine. He made sure we were aware of what was going to happen and got on with the work. He even cleaned up after which was extremely helpful because it was raining a lot that day. He was soaked through but finished the job and gave us all the information we needed at the end too. The only thing I wish was better, is that it wasn't raining. Can't complain about about anything. Both Jamie and the team at Bibby were great. The team at Bibby (office) were just as helpful and wanted us to be comfortable with the work they were doing for us. Great customer service and care, would recommend to all.

Fantastic Service The Fitter Was Really Polite And Left Everything Tidy

I have recently had installation of an EV point at my home and had excellent service from this company. I received several phone calls to arrange survey etc. and was impressed by the politeness and knowledge of the person making the calls. The surveyor was pleasant and knowledgeable and explained what would be done and where. This was followed up by the installation two weeks later. The installer was so polite and respectful of my property, worked quickly and efficiently and the job was done in no time. I had worried that the charger would look obtrusive at the front of the house but it looks very neat. The wiring was boxed in inside the house and any mess was swept away. Very impressed!

Good service, on time, kept it all tidy and offered multiple times to help with any queries. Highly recommend

Contacted by Bibby the day following the referral from our dealer, appointment made within a week and Certificate provided the first day after installation so full marks to Bibby for organisation. Keith, the installer was even better, gave advance warning of arrival, arrived on time and was great at communicating and gave me time to choose exact location. He worked very efficiently, was patient with my numpty questions, explained how to use the app and left the installation location perfectly tidy. It is rare to get such a great service so thank you very much!

Was very pleased with the installation, it was done efficiently with no mess at all . So neat and my relations have commented on how neat and tidy it looks. Thank you so much, it’s appreciated.

Excellent service

Great experience! No issues at all. Took care inside the house and left everything neat and tidy. Thoroughly explained the system. Highly recommend

Great service. Installation completed in very tidy manner. Also took time to explain how to set up the app.

Excellent service Excellent people skills polite very good knowledge would highly recommend I am very happy with this company

Patrick the engineer was very polite and professional, very happy withe the service. Thank you

Ty did a great job keeping me informed throughout the installation. I thought it was going to be a bit tricky but no bother to him. Thank you

The whole experience so far has been straightforward and stress free. The installer was very polite, extremely professional, knowledgeable and very tidy worker

Very good service and gentle man explain everything greatly, definitely recommend this company for the electric chargers.

Ohme Epod installed yesterday. Really impressed with the service provided by Bibby. Kept up to date and fast install date. Nick who was the electrician on the day was really polite, friendly and professional. Made sure it was all installed to how I wanted and kept me up to date with his progress.

Installation was so quick. The installer was polite work clean. Everything was explained about the charger. Couldn't of asked for better service

I would recommend Bibby Energy Solutions to anyone. The installer arrived on time, he was very polite, worked efficiently, and explained how everything worked.

Your installers were polite, hardworking and efficient. They cleared up the small amount of disruption and left everything as it was. Everything was explained clearly. Very happy with the service provided thank you.

Brilliant job done fast and place left clean. Showed me how to work the charger and the app can’t fault from start to finish.

The installation engineer was extremely professional, friendly and answered all the questions I asked. The work was very tidy with no mess left. Would highly recommend.

Fantastic installation, prompt , efficient , punctual , polite , overall very good , would highly recommend

The gentleman arrived in the agreed time and was extremely polite and well presented.he explained every stage of the installation and completed it as explained.The staff on the telephone could not have been more patient professional and polite as we had to phone a few times due to problems with our housing association...

Really efficient operation, from the website, telephone support to the installation. EV charger ordered and fitted within a week. The installation engineer arrived on time and was knowledgeable and worked quickly and safely. Happy to recommend.

Great service from start to finish

the electrians that came were very polite did there job professionally and cleaned up all there mess and were very patient with us when they downloaded the ohme app and showed us a couple of times how to use the ev charger

I had a problem with my Ohme charger so contacted the company but they didn’t get back to me very quickly so I contacted Bibby and spoke to Shane. He was lovely and so professional he called OEA on my behalf. This was at 5 to 5 on Friday! He got back to me straight away and booked himself in to come and fix it at 8 am Monday morning. Wow, what incredible service and Shane was amazing when he came he checked everything he changed what he needed to do and made sure it was working. I couldn’t ask for any more. It was just first class the best service I’ve had from a company for a very very very long time. Shane, you are a star thank you and thank you Bibby Energy solutions for being such a professional and caring company in this day and age that’s amazing thank you!! X

A job well done polite people recommend to all who are looking to have charge point fitted

We recently had Bibby Energy Solutions allocated as our installation company by Ohme EV chargers. Very satisfied with the professionalism of the company and the installer, Dave. Quick to arrange visit, managed to quickly overcome a couple of minor issues on the day where a little extra work was required, and left everything tidy and neatly installed.. Thanks to you all at Bibby.

The installer that fitted our home charger arrived early, was polite, friendly and efficient. He also talked me through the set up on the app. As we do not yet have our electric car we have not yet used the charger.

Great 10/10 fitted with no mess very helpful and considerate.

I've just had my charging point put in it's in a tricky part of my house they came and did a survey first then a week later came out to fit it.

Keith out installation engineer arrived on time. He was super helpful and knowledgeable. Highly recommend Bibby installation

The installation work of the electric charger for my vehicle was carried out by Bibby energy solutions their engineer Patryk carried out the installation work in a professional and competent manner explaining and answering our questions in a good and easy understanding way .if the other staff at BIXBY are aswell trained and helpful as Patryk my wife and I would recommend this company to carry out similar work to anyone requiring any similar such work as ourselves. Being disabled I was unsure what and how the installation would be done after seeing and discussing what was happening with Patryk I realised I needn't have worried 😅 . Thank you to Patryk and other staff at BIXBY obviously a company who listens and help you understand what is happening in a fast moving technology world

The installation engineer was extremely professional, friendly and left the place very tidy. Great job! Would highly recommend. Thanks, Lynsey Paris

Fitter called before arrival to check address. Arrived on time. Carried out installation ensuring we were not inconvenienced . very clean and tidy install. Altogether excellent service

Your enginer was very friendly and did a great job of my instalation. Very clean and tidy. Excellent

I ordered my EV charger through Ohme and was allocated Bibby Energy Solutions for the installation. As our electric meter is in a tricky place, we needed a site survey before we could book the install in, and this was undertaken quickly and efficiently. Lots of effort was made to find the best route for the supply to put the charger where it would be most beneficial, and both of the engineers were knowledgeable and courteous - unfortunately I didn't write down there names! The admin staff were very helpful through ever step of the process - I think I dealt with Lauren and she booked the install in at the first opportunity which was very helpful as my EV arrived 10 weeks earlier than expected! When it came to the install itself, the installer (one of the chaps who came to do the survey crammed himself into the smallest cupboard you can imagine, not a grumble - he just got on with it. Once the install was complete, he ran through the features of the charger with me and made sure I had all the information I needed. All in all, an excellent service from Bibby Energy Solutions - I would highly recommend.

Easily installed and can recommend anytime

Installation went very smoothly nice pleasant man who did the installation neatly and tidy

Very polite carried out the work he had to do and kept me updated on how long he would be and when he was going to turn of electric highly recommend him

We had a EV charger installed the gentlemen was very nice and polite did the job setting it all up we are very satisfied thank u Bibby energy solutions

The engineer, was extremely polite, processional, clean and very helpful there was am issues in the outside electrical box on called my local provider and the engineer explain the issue and we where able to get them out. His manager said he should reschedule the job but he called his manger back explaining the situation and was able to complete the install. I could not have asked for a more professional job. We are extremely pleased with where charger has been installed it is neat and tidy. A huge thank you for the prompt turn around and the great support and service

We had our meter fitted yesterday the guy who came was friendly very professional had it sorted no problem and showed us how to use it really happy with the service and was kept updated by the company and follow up call to check all had gone well excellent customer service really would recommend these thank you

We had a bibby engineer at our home / office yesterday. We found them to be very efficient and professional. We would highly recommend there services .

Friendly, informative engineer.

Arranged very quickly, arrived on time, and expertly installed. Overall very professional in approach.

Dave the engineer attend our property today to install an OHME charger, the installation was flawless . Dave provided good, professional advice once the installation was complete. I cannot recommend this company enough, superb workmanship.

Quick and professional, made the switch to an electric car that much easier. Definitely would recommend

Electrician Dave went above and beyond to refit my car charger. He knew I'm disabled and wouldn't be able to leave the house with the charger (and the car) being dead, so he came after his full working day. Wonderful company with great customer service.

I had my car charger fitted yesterday the chap did a first class job. I would strongly recommend your service.👍👍

I had my ohme charge point fitted by one of their engineers yesterday, he arrived on time and was polite, did a good job of the installation too, just waiting on our new car to arrive so as we can put it to some good use.

Installer polite, helpful and give precise and knowledgeable information on the installation and at the end of the installation assisted in downloading the app and without condescending explained how it worked etc. Totally recommend.

The install was perfect super happy with the whole experience would highly recommend

Brilliant. Fast thorough and friendly. Joe went out of his way to make sure we were happy

The engineer completed the installation without fuss and in a neat manner. Any questions were answered and the ongoing app. and process was explained. Thank you.

I can not praise this firm high enough. My EVcharging point was faulty and needed a swap out. After trying for 10 days to contact and get some sense from the original installer, I finally had had enough when they suggested a date over a week away. I asked the charge point manufacturer to recommend someone reliable. They put me in touch with Lauren at Bibby Energy Solutions who contacted one of their installers who agreed to come out that same day , which he did, turning up at 6:00 pm and promptly swapped out the faulty unit, tested the new one , making certain that everything was working well before he left. After 3 weeks of having a charger tripping out randomly I now have one working well. Dave , the engineer , and Lauren both of Bibby Engineering deserve complimenting on their customer service. They are prime examples of how things should be and I can't praise them high enough. If you are looking for an EV charging point look no further than there. Where else can you get same day service when it warrants it and an engineer who insists on tidying everything up afterwards? ********** Update************* I have just had John Lloyd from Bibby Engineering out to see why my charger was still tripping. The conclusion he came to was that the MCB fitted by the original company ( who no longer do installations for Oh-Me) had used a unit that was not one of the well known brands and that it was possibly faulty. So without any hesitation he fitted a new unit which now complied with the requirement to have surge protection. It was not an easy job but he succeeded with a smile and cheery disposition. He even went through the whole process of testing the installation as if it was a new installation tidied up after himself and only left after ensuring everything was working. Both he, and Laren deserve recognising for their very efficient and cheery service. I would be more than happy to show of the standard of their work as an example of how things should be done.

Very professional, very friendly, I couldn't fault the service. 5 stars from me.

Very effective installation and was installed with minimal disruption, I would highly recommend.

We received notification of when the instalation would happen. Which was only a matter of a few days wait. The chap who installed kit was bang on time and quietly got on with the job. On completion he ran through the app etc and gave advice. The work area was left clean and tidy, the chap polite and patiently got the tech bits into my befuddled old brain. Very happy with the whole experience.

Fantastic service and Fantastic communication and brilliant fitter as aswell 👏 😀 👍

Friendly installer, wires and charge point installed as required. Kept us informed during the installation.

The fitter arrived on time checked out the location and I left him to catty on. He said it was finished showed how it worked and had cleaned all the area. Very pleased would recommend. 10 out of 10.

Our engineer was very accomadating to are needs, and was able to install the charger in a discreate place that served the extra drive space for the ev.

Extremely pleased with the installation. The Bibby engineer turned up on time, was courteous, was very helpful and cleared up any mess. Very happy with the whole process and all completed quicker than we thought possible.

Excellent work. Really happy with Dave the engineer.

Very quick service and very pleased! Highly recommended.

Thanks to the installer for a very neat job. Straight swap for an old unit. Great service when booking to work around my commitments. More timely updates on the day from the office would have been good. Afternoon appointment slipped to 1830, but job done, thank you!

Just had Patrick install my Ohme charger. Very quick, clean professional and he gave an excellent demo of the unit. Super pleased with everything, 10/10 from me.

Really fast installation, done within 2 hours. Also looks so cool

Had electric car charger installed by Joe. He arived on time and went extra mile to overcome all obstacles our house give to him. Wiring, driling, and all other. So positive experience

Excellent service on an install of an EV charger. I cannot remember the name of the two gentlemen that completed the install but they were courteous and knowledgeable and fitted my charging unit right where I wanted it and in much quicker time than I anticipated. Would highly recommend this company.

Highly recommend. Good communication. The job was surveyed prior to installation as my consumer board was in an akward location, so there were no surprises on the day. The engineer did a top class job and cleaned up afterwards. He explained the system well, and answered all my questions

Fantastic EV charger installation by Joe. He arrived at a time that was convenient for us and was very friendly and helpful in explaining how the charging port works. Thank you!

Installation done quickly & explained everything well

Fantastic experience. The young man who came Joe, 1st visit was to measure up & see what needed to be done. Got a call from the team to organise the fitting. Arranged for next day. Very polite & professional. Joe came & set everything up, answered any questions we had. Definitely recommend these guys. No problem at all.

It is daunting moving over to an electric car. Bibby energy solutions were amazing. Tyrone came and installed my new Ev Charger. He explained everything to me very clearly and put my mind at rest. I am 100% satisfied with the job that he did.

Absolutely excellent service from John, the engineer. Very professional and friendly. Patient explaining how to use the charger. Left every where he worked in excellent condition before leaving.

Excellent service. The engineer (Patrick)was friendly and helpful. He even asked for the vacuum afterwards to clean up. I had an issue after the installation was completed and Bibby Energy arranged for Patrick to back the same day I reported it to resolve the issue. Very happy with the service. Would recommend to everyone!

I filled out the form for my EV charger request, was called straight away by Lauren who booked me in for the same week. I had my charger fitted by Ty who was amazing, he listened to my concerns on placement of the charger and got it perfect! He talked me through the best cost effective times to use the charger and energy providers that can help financially which I am already looking into! Lauren called to ask how the installation went and when we collect our vehicle, advising I can call if I need any help setting it all up and doing my first charge. Absolute professional service from start to finish, I will definitely recommend to anyone who is having an EV fitted. Thank you!