Royale Installation Ltd

Unfortunately I can't recommend their service. I found them through TaskHer originally and got them to do a couple of jobs in a residencial property. Showed up pretty late, job was a bit messy but it was done on the day that it was booked and it was priced reasonably so I decided to book them for a couple of jobs in my business. They've never been on time, the worst was the last booking. The communication was horrendous and I was waiting from August until October for them to actually arrange a date. I got 3 different quotes from the company for one job, all different and with wrong concepts. Asked for 50% in advance prior to in person assessment. Ended up booking for a Friday at 9 am, I clear the businesses schedule (3 artists in total) and show up 3h before opening time. No one shows up and no notice whatsoever. They showed up after 14:00h with no materials for the job, had to go out again shopping, borrowed some of my materials, completely messed the parquet flooring permanently as they were stepping on top of debris with working boots for hours, and overall was a really messy job. Ended up not finishing the job in the alocated day because they were so late to start with, left well after our closing time and I had to stay cleaning for hours, including the materials they borrowed, as we had to open the next morning. I had to arrange keys so they could come back and finish when no one was in, which meant that second job wasn't finished properly. When I contacted Denise to try and get them to fix it they ghosted me consistently, to only reply when I gave them heads up I'd be leaving a review. I don't take leaving bad reviews lightly but it's been consistently very bad, have wasted a lot of my time and energy and I gave chances to repair but it wasn't taken. I'd recommend staying clear from this business.

Amazing service! 10/10 recommend!

After rushed work conducted by Royale Installation our electrics faulted and we had to call someone else out to fix. We then discovered poor, unfinished wiring in the ceiling of the bathroom. Royale Installation told us the bathroom job we initially asked for couldn't be done, so without consulting us they went ahead with work we didn't want, leaving a hole in our wall and dodgy electrics in the ceiling. On their official EICR report they listed areas of their work being up to standard/good, when it wasn't. This was again verified by another electrician. Very poor communication throughout and ghosting the problem which is theirs to fix. Essentially they couldn't be bothered to do a job properly and left us with poor wiring and more expenses. Totally unacceptable. I have tried reaching out to them to come to a fair resolution but they have not responded. They also don't really have a complaints procedure. Seems to be a waste of time.

My underfloor heating wasn’t working. Denise did everything she could to try and fix it but it was broken. So she came back and fitted 3 super heavy electric radiators around the house with Louie. Denise is so easy to get on with. Massive human touch and really explains things. I have a few more things I need her help with so her company is definitely my London sparky forever more. Thank you!