Auto Electrix - Poole

They came out to my car and diagnosed the problem very quickly. After informing me they could repair the part I needed within three days, they called back just a few hours later to say they’d fixed it and could fit it later that day. I was very impressed with the speed of the service.

**What a brilliant Auto Electrician** Andy pinpointed the problem (Tesco Insurance Black Box!!!) that was draining battery on son's car. First class service from a really great chap. Thoroughly recommended for any car related electrics issue. Mobile service so can visit your poorly wheels onsite. Busy, so be prepared to wait.

Absolutely brilliant Andy is a very knowledgeable auto electrician and an expert in his field. I highly recommend him as the first port of call Terry

Fantastic service. Sorted my electric car out on the driveway, found the problem straightaway, talked me through what was going on and did an update that the dealer should have done at its last service... Highly recommend Auto Electrix!

Prompt and reliable service - got the car started, turned up when he said he would - highly recommend

Brilliant , on time , honest and most professional . Thanks Andy !

They were great, managed to fix my issues with my immobiliser, fast and efficiently

Great service!

Would highly recommend Andy as an auto electrician! Quick response, actually managed to squeeze me on a busy schedule when I had an electric emergency. Great advice and extra help with having the ar booked for fixing/MOT.

Andy did a great job with my completely-dead BMW EV, which no other mobile mechanics would touch. He sourced in advance the part he suspected was the problem, communicated well, attended promptly and was friendly and professional throughout. The fees were very reasonable and overall it was a great service - I’d thoroughly recommend.

Andy was amazing, very genuine. Diagnosed within an hour. Absolutely a no brainer for anyone in need of an Auto Electrician. Thank you.

Fantastic service from Auto Electrix. Diagnosed a series of intermittent electrical faults extremely quickly and economically. Gave a full explanation of the cause and solutions, and followed up with a full report of the diagnostics. I wouldn't hesitate to call them again - Thanks!

Proceed with caution - bad experience! Maybe I was an unlucky one-off? But I defiantly feel I received a poor, yet expensive service. I cannot recommend them at all. I do not believe auto electrix operated in a professional, efficient and economical manner on my camper van. Throughout the massive period of 47 days that I was without my transport, they did get her running again, but were unable to remedy the various electrical faults that manifested themselves along with the main issue, of what they say, transpired to be a wet ECU. I had to eventually draw an end to their spiralling costs across two branches and take the van away - now running, but with many unresolved extra issues. I subsequently took my vehicle to another firm, who were not ‘blinkered and focused' on specific electrical matters. Neither did they shirk away from dismantling components to properly investigate matters - which revealed matters unseen by Auto Electrix! They resolved all of the remaining issues swiftly and economically. They also reassembled the vehicle properly, too. Something that Auto Electrix failed to manage… (Apart from many loose or ill-fitting parts, the plastic housing to the electric seat edge is broken and will not fix back and electronic position adjuster knob keeps popping off when I exit the van). When all reassembled, the garage wondered how all these issues related to a wet ECU? So they put the original ‘wet’ ECU back in, and the van ran perfectly - it still does. Auto Electrix were adamant that the additional issues were down to an incompatible or faulty replacement ECU - so during the time the van was with them, I had to purchase THREE ECU’s which were obviously not required. In my humble opinion, Auto Electrix does not appear to have a broad-enough experience of how motor vehicles work generally. IF there did, they’d be able to apply their specific electronic fault-finding knowledge to the bigger picture. They spent an inordinate amount of time being 'too close to the trees’ - when they needed to stand back and use some general automotive knowledge. I courteously requested a review of the £1328 element I disputed, out of the £1775 I was charged. The proprietor rather aggressively waffled his way around justifying the majority of this and offered to consider reviewing about 30% of that amount/work over the weekend. He never came back to me. When I chased him up, he eluded me again. When I eventually I got through to him, he was dismissive and declared they were totally justified in charging what they did and that he’s not bothered about getting one or two bad reviews. I did eventually speak to the proprietor Andy at Auto Electrix to establish what he had decided about their charges. He wasn’t concerned about not coming back to me. He dismissed any refund whatsoever and washed his hands of any responsibility! I even suggested I’d reduce my refund down to only £455 just to get this put to bed today, and I’d ignore the majority of my concerns. He rather rudely hung up! Obviously I feel financially hard done by. I feel the motoring public deserves to know of my sad experiences here, so they can consider whether they want to risk the same. Please proceed with caution - and a fat bag of money.

Great service, professional and knowledgable. I messaged on Google with my issue (Ford focus instrument cluster very common apparently) mind was put at rest pretty quickly and I was fitted in within a few days. Andy arrived to where my car was left because it wouldn’t start at all. He was on time and took over and removed it well within an hour. Bought it back refurbished (at a very reasonable price) the next day and viola car running again! A few other issues he flagged but was extremely transparent showing me the full report. Very pleased with the service and will definitely recommend! Thank you again :)

Great service, really friendly, highly recommend. Will be using Andy’s services again. Thank you!

Had an immobiliser issue which thought would be a lot worse then it was. Andy and his apprentice made quick work of it and for a decent price. Only a couple hours of work and the car is back up and running. Highly recommend.

Yesterday, 04/09/23, Andy arrived within 1 1/2 hours of my call for help. My motorhome had a total vehicle and habitation electrical failure. Very friendly and politely, Andy diagnosed the problem and restored electrical power to enable the vehicle to function. He also identified 4 additional failures on the habitation side. He did all this in an hour at a cost of £70.00! He booked me into the Auto Electrix main garage tomorrow, 06/09/23, for further diagnostics and repair!! Andy is professional, extremely knowledgeable and very competent. I thoroughly recommend his Mobile service and exceptional customer service. Thank you Andy

Came highly recommended & for good reason. Sorted the problem in my caravan & kept me up to date with progress. I also highly recommend 😊

Excellent service , had a battery replacement for my zafira that would not start in my drive , I encountered all sorts of error messages, and I was quoted £418 from Vauxhall , Andy squeezed me in next day , took it all apart and checked it , with some very expensive looking equipment, I have to say I was a bit pessimistic, thinking the worst but in just over an hour it was all sorted , professional, polite and superb value fir money ( £193) Thank you

Auto electrix came to repair my mercedes sprinter eml light on amongst others fixed in an hour very professional would definitely recommend them thanks

Absolutely brilliant, problem sorted and dealt with efficiently, cant thank Andy enough would highly recommend

Really reasonable guy, honest about pricing and gave good advice for further fixes

When my Tigra died and others couldn't help, Auto Electrix in Poole diagnosed the problem straight away and had the parts ordered and gave me a quote for the work, great job. Many thanks Andy for your help, will recommend you to anyone.

A real expert on his field. I will definitely use their services in the future.

I am very happy with the service did a great job will use again

AUTO Electrix was fast and efficient, the mechanics were friendly and very good with explaining the process of what they have performed.

Friendly. Very quickly found the faults and had a plan to solve. Very reasonable price. Also very generous with advice on best ways to proceed with certain faults. I went in with an E60 with various faults and they were really helpful.

Thanks Andy for your work on our Renault Zoe at short notice. All sorted to a high standard with good communications. Will certainly use you in the future. Thanks Paul and Ania

Honest, in detail feedback of issues with the car. Loved the video updates and great communication!

I had taken my car to two different places and charged £120 by each to be told it was my DPF then had to get it re mapped further £120 …AND it still WOULDN'T work it turns out it was my instrument cluster … my partner phone Andy up AND he had my car in and I was able to pick it up an hour later and thanks to these guys my car runs like a dream I’d recommend these guys to anyone and will definitely get our services and everyone we know from now on they deserve this 5 * thanks

Problem diagnosed, replacement sourced and fitted very quickly. Reasonable and fair labour rates. Will use again.

Excellent business, can’t recommend highly enough. Knowledgable, affordable and efficient.

A truly incredible find. Fantastic service. Sorted my problem out very quickly and and made me aware of some potential genuine future issues. I give a hearty 5 star to this company and I’m going back nest week with my other car for some diagnostic work. I trust them wholeheartedly.

Absolute cowboys. Wasted my times and money. Rude! Beware

Sent my car there as they were Recommended,but after having the car for a while nothing was done but still was charged: AVOID AT ALL COST

Full explanation of what was happening. Very competent and knowledgeable. Would highly recommend.

Andy and his team were amazing today saved us a couple of grand by not going to Audi he fixed my mmi unit ! And even when I forgot my payment card he was a real gent !!! 5 star Thanks your the best

The guys here were brilliant!!! Sorted a problem I have had sleepless nights over and a problem no other garages could sort. They Knew exactly what the fault was and was able to rectify within an hour. Worth every penny and they’re extremely knowledgeable. Highly recommend them and will be my goto if I ever have a problem other garages can’t get their heads around! Many thanks!

Auto Electrix have recently fixed some electrical gremlins with two of my cars, Andy quickly diagnosed the issues pinpointing exactly what needed to be replaced. His rates are reasonable and his expertise worth every penny to ensure a first time fix. His number is saved and I will not hesitate to recommend to others and return in the future.

Absolutely fantastic service got my car back up and running in speedy time would recommend to any one needing electrical work done on there car 👍

STAY AWAY !!! Criminal service DO NOT USE this man had my car over 3 months.. Charged £700 and not fixed the fault also lies about repairing unit and lost an extra £190 as he did not fix and I could not get refund on old unit. Attitude was 'well you should of bought a new one' and still charged me £700 !! Very aggressive and threatening nature, stay away.

Our Van had been in & out of garages for months (including the main dealership twice) with a recurring engine malfunction, frequently it would let us down & fail to start, despite this we were told no issue could be found. The van then broke down completely & had to be recovered by the RAC. Andy found & fixed the issue in no time. Excellent knowledge, excellent communication & friendly & excellent service. We would highly recommend.

Entertainment screen not working Andy was brilliant diagnosed prob and sourced fitted new screen. Highly recommended

Excellent service

Terrible service rude customer service

Andy insisted that I pay through his preferred method of payment. That is, through the invoice link that he had sent to my email or pay with my card with a card machine which he had in his van. Both payment methods I wasn’t comfortable with because I wasn’t confident where and how safely and securely my card personal details would be. My preference method of payment was to transfer the money via online banking. That is, from my online banking directly to their company’s bank/business account so that we have a verified payment connection. But the bank transfer required me to provide the business account name. I asked Andy for the business account name. he was hesitant and he didn’t give me the business account name. In the end, I had no choice but to contact my bank to override the business account name question since Andy declined to give it to me. I found the whole payment stuff a bit dodgy.

I contacted Auto Electrix after my usual garage weren’t able to sort out an electrical fault I had been suffering with for ages. Andy diagnosed the problem, sourced a replacement unit and fitted it all within a week and for a very reasonable price. He is a very knowledgeable guy and extremely helpful and professional. I would recommend him to anybody.

After Christmas my Jaguar XF failed to start and threw up a multitude of electrical errors. The RAC tried to start it and failed! even writing to me to say sorry they couldnt get me going again. So I reached out to Auto Electrix, knowing it would need some specialist attention. Andy from Auto Electrix came out and performed some rigourous diagnostics, eventually diagnosing a faulty ECU. He very quickly had the ECU replaced for me at a very good price, and got me up and running again. Andy is a througoughly nice and extremely knowledgeable chap, who I would be happy to recommend.

I found Andy to be highly knowledgable and professional. He communicated engine issues clearly and also e mailed diagnostic reports. I felt the price was fair and I would highly recommend.

Very professional and knowledgable which gave me great confidence in the diagnosis. Problems explained in plain English and a suggested course of remedial actions was also well explained. Would definitely recommend and I would use them again without hesitation.

Fantastic found fault with car which dealer and other garages couldn’t find in less than two hours. Great service

Excellent service, great price, very punctual and a very nice chap have already passed his details on 5⭐

Once again Andy arrived earlier than booked, he got straight on with a diagnostic, turns out it was a battery to ECU registration that was needed. He set it all up, apparently needs 4 hours to register with new battery. Never would have known that without Andy's help. Thank you mate. Would definitely use again.

Excellent service - performed diagnostics and resolved issue keeping me appraised of issue - I fully recommend.

Andy came to check out my Quashqai infotainment system which suddenly stopped working...so no cameras, radio, satnav etc. He spent an hour and a half thoroughly testing all the circuits, fuses and running diagnostics on the infotainment system. The conclusion was that there was power going to the unit but it was not functioning beyond that. Andy offered to send the unit off to a company he uses on a regular basis in Hungary to allow them to diagnose and repair the unit. I must admit I was a little dubious about letting the infotainment go across to Hungary but Andy assured me that they were 100% reliable as he has used them many times without issue and they were very professional and consistant with diagnosis and repair of a multitude of electrical and technical based systems. Andy uses DHL to transport his goods abroad, they ship all goods with insurance cover at a very reasonable price. The turnaround time for the repair after diagnosis in Hungary was around 14 days but it was worth the wait. The Company in Hungary charged a very fair price for the repair, a fraction of the cost expected for a new system at around £3000. All in all with the carraige charge, repair and Andy's pre checks, diagnostics and re-installation including set up diagnostics, the final cost came in under £600. To top that the Hungarian company also gave me a 2 year warranty alongside the repair too, a bonus in itself. I highly recommend Andy to anyone looking for an Auto Electrician, he is a smashing guy, straight talking, extremely knowlegeable and not to mention amazingly good at his job. Thanks Andy for a job well done.

Andy sorted out my Honda S2000 in less than a couple of hours. Sourced problem and removed offending alarm module. Brilliant service backed up with superb knowledge and a nice bloke. Recommend all day long

Fantastic service from Andy at Auto Electrix. I had diagnosed an issue with my engine management reader and set out to change a sensor, and in error broke the wiring. Upon arriving to rewire. Andy enquired as to why I was doing this. He then correctly diagnosed the actual issue demonstrating my basic engine diagnostics was a symptom as opposed to the cause. He then showed me the issues using his professional equipment and then priced and fixed the root cause of the problem, as well as my wiring mishap. Lesson learned, use the experts! Fantastic service, honest and transparent pricing, and a real pleasure to talk to someone who really knows their stuff. Thank you Andy and Auto Electrix!

Cannot recommend highly enough. Really knows his stuff, prompt, reasonably priced. Many thanks!

Excellent service and sorted out my electrical problem promptly.

Good service, has right attitude to his work and gets the job done.

Absolute nightmare that was solved with priceless knowledge and experience, I know bits, but I was lost with the task, programing a steering rack, being the task. Absolute genius, many thanks. Appreciated.

A very professional, competent and really nice guy. I would be happy for him to work on my cars in future and more than happy to recommend him.

2nd time of using his service. Spot on professional and general top lad. Highly recommended. Quality workmanship.

Andy was really quick to respond to my first enquiry and managed to squeeze me in at the last minute after my car failed its MOT due to an intermitant brake light fault. Andy found the issue, ordered the part and came back a few days later to install it and all for a reasonable price. Happy to say my car has now passed its MOT. If I have any other issues in the future I will happily contact Andy again.

Thanks guys for a quick response and getting my van up and running again. Everything explained and executed professionally.

A prompt and professional service A+ would recommend. Fixed an obsolete Elektroblock in my campervan

excellent service and fitted me in immediately when they were busy.

Andy at Auto Electric sorted out a complete wiring mess on my LED rear lights. Despite lying on the gravel in the pouring rain, he retained a sense of humour and demonstrated why his incredible knowledge of vehicle electrics is so in demand. I would absolutely recommend him, even if you have to wait a while for an appointment. First class service at a reasonable price.

Andy is very professional, knowledgable and skilled at his work. Very grateful. Thank you

Absolute rip off!! £180 and 3 hours of my life wasted. No progress made, what so ever! Incorrect diagnosis of the ignition module. I later spoke with a 'Specialist', who correctly identified the fault over the phone! In all my years trading, no one has ever called me, demanding payment, before issuing an invoice? Invoice received 2 days later, and paid within 24 hours. Totally unprofessional service.

Excellent service, very thorough, went over everything, will certainly use again and would recommend

Great affordable service. Had my van going in under an hour after 2 mechanics declined the job! I would highly recommend auto electrix

Had an issue starting up my car and James was very helpful & knowledgeable dealing & sorting it out. I've never used a mobile mechanic before and was very hesitant but Auto Electrix went above & beyond to help me out. Affordable & quick to respond.

6weeks not sorted aload of bits no differnt took it to hameworthy mot center sored in a coupel of hours wouldent recomend th

Excellent service. Rear sensors fitted. Very efficient and friendly. No fuss, quoted and fitted within a week.

Excellent service. Well recommended, knowledgeable and efficient.

Well I had a real problem with the head lights on my Classic mini. There was clearly a short somewhere in the system. Auto Electrics were great and sorted it without taking too much time.

Fixed my Renault Espace which wouldn't start. Diagnosed problem related to starter button and wiring issue. Very happy with the service and will use again

On the first visit I felt pleased that I’d found someone to sort my van out. Andy seemed stressed and lacking in customer service, but I didn’t mind particularly, because the van was my focus. He did some work on it and, as he’d got the van working, I paid him £565. The van worked for a week or so, and then ‘died’ again, with the same problem: the key wouldn’t turn. I phoned him, asking him to come back, but he was irritated and started accusing me of lying (when I suggested it must be the same fault as the problem was the same). I was gobsmacked at his abysmal attitude, but went along with his puerility in order to get my van going. He took my van battery, the entire ignition and the key and wouldn’t return it for 5 weeks, as he considered it wasn’t an ‘essential’ journey!! It was to me, as we have four children and couldn’t fit our family into my husband’s car over Christmas and the new year. I spoke to the police in the hope that it wasn’t a civil matter and I could report my van parts as theft, though it turned out to be a civil matter! I turned to Trading Standards and took advice, but unfortunately it was up to me to prove that he hadn’t done his job properly... where to begin on something in which I’m far from fluent?? The law doesn’t seem to land on the side of the customer, sadly. Finally he returned my ignition and key, without even contacting me and put the key through the letterbox. The van still doesn’t work and now that he’s invoiced me again, for £135, I’m once again out of pocket and my van is still not working. When I suggested that he waived the second fee, as his ‘work’ had achieved absolutely nothing, he threatened that if the invoice wasn’t paid in 7 days, he’d pass it on to a debt collecting agency! It’s currently with a chap that I finally feel I can trust and it turns out that the fault wasn’t what Andy Goral diagnosed at all and lies with the corroded, cover-less fuse box. The new diagnosis and repairs will cost me another fortune, though I’d rather line the pocket of an honourable man than those of an ‘engineer’ lacking in consideration or integrity. I urge anyone reading this, to get a second opinion on any vehicle repairs, especially if Auto Electrix are involved... unless you have deep pockets and a thick skin, as you will receive a rough, ready and ridiculous ‘service’, spend a fortune and still not have a completed job. ** APPROACH WITH CAUTION **

So impressed with everything! Super quick in coming out and fixed the problem with our van in half an hour. So so knowledgeable and absolutely lovely guy. Would 100% recommend and use again in a flash. Thank you so much!

Excellent friendly service, replaced new light and indicator stork as the indicators were not working on our Peugeot 107. Would highly recommend.

Excellent service - knew exactly what the problem was before he arrived (following incorrect installation of battery as Halfords) and issue was quickly remediate. Would recommend

My cigarette lighter was faulty. Andy arrived on time, diagnosed the fault and made a repair in no time for a reasonable price. He also took the time to explain why the problem had occurred. I won’t be using my cigarette lighter for my SUP pump again. Andy has great customer service skills and was a pleasure to talk to. Would definitely recommend him!

Andy was brilliant, prompt and a true professional. Helped complete a great inspection for a vehicle I had been unable to see and test drive. Offered complete contextual information and insight. He even beat me to updating the seller that I'd booked the appointment! First rate!! Many Thanks!!!

First class service. Andy diagnosed the problem (faulty ABS pump on 2006 Landcruiser) in less than 10 mins, which local garage weren't able to do at all. Ordered up some parts and all completed the fix without a hitch saving me a fortune. Highly recommend this company. Steve Smith

Andy is one of the most professional people I have met. I was in desperate need of some professional advice on my driver assist sensor. Andy is very knowledgable and diagnosed the problem straight away. Rates are reasonable and I am so glad I have found someone who knows about modern car electronics. Will be using Andy for all my cars in the future.

Super Speedy response time, great service and mechanic was very knowledgeable. Definitely recommend.

Really great service. Put in the time to sort the problem and was really knowledgeable and friendly. Would recommend and use the service again. First class

Very efficient let us know exactly what process he used and offered good advice

Excellent service. Electrics shot. Electrics box taken away and reconditioned. Came back two days later, refitted, works great. Would recommend this company anytime.

I found this chap using Google, I explained the problem over the phone, he knew exactly what car I had which impressed me straight away! Gave me a date to drop my car (or he did say he could come to me and remove the part) and a date it would be ready by with a price. He was true to his word, keeping me updated with the progress even though he was on holiday at the time the part arrived! He was back Friday evening and my car was ready to be picked up after work Saturday, which was actually 3 days earlier than anticipated. I would highly recommend Auto Electrix to friends, family and strangers alike.

Definitely highly recommended as very efficient, Andy came round to fix my vw crafter he was very polite and helpful and this was not a simple fix but his knowledge of electrics became obvious very quickly and managed to sort out my problem thanks Andy. Steve Bardsley

Booked after reading previous reviews and not disappointed. Andy arrived on time, did a thorough testing and diagnosis of the problem and arrived at a solution. Excellent, professional service, highly recommended

Long standing ABS light and then speedo stopped working on our Astra. A number of 'experts' predicted doom and gloom and ridiculous main dealer costs (enough to make scrapping the car the only option). Andy was positive from the start and called around to do an on site diagnosis. The ABS computer was found to be the culprit and was taken away for repair. A week later the part has been replaced and both faults are now clear. Excellent price, lovely guy and you'll want to keep his dog!

Excellent, quick and efficient service

Fantastic service, very professional, arrived on time, very thorough and explained what he was doing at every step. Would recommend for sure.

Andy has attended twice in 1 month to resolve motorhome electrical and battery issue. Contact good. Prompt and efficient service and identified contributing factors including on going malfunction with a part supplied & fitted 5 times by a local Mercedes commercial repair agent. No hesitation to recommend. Thanks Andy.

Found this service from a friend who had used Auto Electrix before. He came highly recommended. Had my vehicle hooked up to diagnostics to have its speed limiter disabled. I took my vehicle to them for the work which was done in under 10 minutes and not in 2 hours that the dealership quoted me. I got exactly what I wanted and at a fraction of the cost of main dealer prices. All done by a courteous and professional fella. I'd definitely recommend Auto Electrix. Fantastic service, fantastic prices. First class.

Very good and professional mechanic,

I needed a windscreen wiper motor replaced, Andy turned up and was efficient, friendly and sorted the job totally to my satisfaction...he also educated me on the dangers of self diagnosing car problems! His point was taken on board! Good guy, would definitely recommend and use again. Everything about the service offered worked.

Highly recommend. Arrived early, great communication, job completed quickly at a good price, checked some other issues and offered solutions and follow up. Polite and knowledgeable and work done at my convenience and location.

Contacted Andy at Auto Electrix with an alarm fault on motorhome. Andy turned up at the agreed time and soon resolved it. Obviously has lots of experience and knows his way around alarms and their problems - can definitely recommend him

Absolutely brilliant service. This is the guy mechanics go to when they can't solve your car issues. Found my problem with ease and solved it. Full explanation received with invoice which you don't get anywhere else. Very polite and friendly, would recommend every time.