1st Call Gas Services Limited

I recently had a solar power system installed by 1st Call Services, and I’m very pleased with the entire experience. I obtained quotes from three suppliers—two recommended by Which and Octopus Energy, my current energy provider. First Call offered the best system, especially considering I was focused on achieving a strong payback period. They were very helpful throughout the process and answered all of my many questions, as I initially knew very little about solar power. From start to finish, the whole process took about four weeks, including the installation. The teams who handled the scaffolding and installation were polite, efficient, and professional, and they ensured all waste was removed before leaving. Overall, they demonstrated a smooth and well organised process from beginning to end. Thank you.

My wife and I used 1st call for our home rebuild and commissioned them for gas, electrical and solar services. The whole process from start to finish was well managed with clear pricing and options. Dave, Rich and Damon were extremely flexible and accommodating throughout the build process and the quality of their work was outstanding. This was a major domestic project which they delivered on at every level and we wouldn't hesitate to recommend them.

We recently had our old boiler replaced. The guys that came to our house were amazing. They came just gone 8am and didn't stop till the job was complete just after 4pm. They explained to my elderly parents what was going to happen and made sure that they had enough water for the time that the water was going to be off. They covered our stairs to help with the footfall of going up and down. These guys were very professional and left no mess. I highly recommend them and so does my elderly parents . Well done guys , keep up the good job👍A+

Had solar fitted by this company, great experience. Fitters incredibly professional. All work done in timescale provided by the company.

If you are thinking of having solar panels installed , these are the guys to call . The customer service is exceptional and the fitters were extremely knowledgeable and nothing was too much trouble for them . All appointments were bang on schedule and dealt with incredibly professionally. 1st Call were recommended to me by a family member who were also highly satisfied with their work, courtesy and competitive price point . Can’t rate this company highly enough. I’m now looking forward to a significant reduction in my energy bills. Thankyou 1st Call !

I have recently had the pleasure of using the services of 1st Call for my solar panels and battery storage. After debating this for some time I am beyond pleased I chose the right company to go ahead and make this happen for me. The whole experience from start to finish has been effortless, everyone I have been in contact with from the first initial call of interest, to the quotes, the engineers and the follow up calls and emails have been fantastic to deal with and incredibly knowledgeable. Any question or query I have had has been answered throughly, and all aspects of the work carried out has been explained thoroughly, efficiently and with a polite, courteous manner throughout. I cannot recommend 1st Call enough, please give them a call if it’s something you’re considering, I certainly know I’m in good hands with them from now onwards!

Highly recommend 1st Call. It was so nice to go to bed in a lovely warm room, get a good night's sleep, and wake up feeling toasty. It's probably been 18mths since there has been any real heat in the attic radiator. Michael explained everything to me in terms I understood and did a cracking job fixing my boiler. Thankyou so very much.

As a landlord I need to sort things for my tenants and I usually use 1st Call Gas Services in an emergency. They came and replaced a boiler two working days after it was condemned at a competitive price (Ben did a great job). They also diagnosed the problem with a noisy boiler to a faulty regulator on the gas meter. Cadent came and said it probably wasn't the regulator, but it was, good call from the engineer David C that you sent two days before Christmas! Thank you. I'll be using you again in the future.

I have been deligthed with the service I received from this company. After ringing multiple plumbers, and my insurance failing to find someone for us after a boiler break down on Boxing day, Dave was very responsive and sent us an engineer within 30 minutes. A part had to be bought which couldn't be sorted straigh away but Dave kept in touch regularly over the weekend, helping us have some heating and answering any questions. The repair was completed in the time expected, Highly recommended.

I have no hesitation in highly recommending 1st Call Gas Services Limited. My 84 year old mum’s boiler had broken down during a recent spell of very cold weather. I contacted 1st Call who immediately understood mum’s vulnerability and acted incredibly quickly firstly in giving a second opinion on the condition of the boiler and secondly in installing a new boiler and flue. It’s reassuring to know that there are local companies who are caring, empathetic and give a first class service. Many thanks to Olivia, Damon, Chris and Luke who were all involved.

Absolutely fantastic service from 1st Call Gas! I reported an issue and they booked me in really quickly, Kile contacted me on the day with his time of arrival, he explained the problem and was really helpful and informative all the way through fixing it, which was done quickly and efficiently! Everyone I spoke to from 1st Call was so friendly and helpful, couldn’t ask for more. Would definitely recommend!

I couldn’t rate this company any higher ,as I’m in Cornwall , Abbey had an electrician to my property with in the hour , problem solved , so I would like to say a big thankyou to Abbey for sorting it out so quickly😃

Excellent boiler service reasonably priced

Excellent service from calling the office / quote / fitting Punctual & careful to cover my carpet/surfaces etc. thank you Darrell & Theo

1st call is a company offering professional service. We have them install our new boiler. It was done within one day, and they came on time on the day. They went straight to work and didn't waste any time. After installing the boiler, we then found other old issues that were linked to other old parts of the water tank. We called them and they immediately arranged an engineer to come and check. They are really professional and efficient. We highly recommend this company. They are so professional.

I have dealt with 3 different members of staff over the past few weeks for different things as well as the the staff over the phone, All have been so friendly, helpful, and polite. They have been intouch before they have arrived and I’ve understood everything they have done they have all been so chatty as well as knowledgeable and sorting the problems out promptly and professionally. I’d definitely not hesitate about getting these guys out in the future for services, repairs or even a quick phone call for some advice if needed they are so approachable. :)

Brilliant service as always, David did a great job and gave us some excellent advice regarding our boiler and set up. Thank you

Prompt, courteous, friendly service. Highly knowledgeable engineer, who carried out a service and an effective repair to my boiler, and at a fair price. Thanks!

I already use 1st Call to look after my central heating at another property so I was aware of their excellent service. In this case I needed an EPC for my home, the representative was punctual, friendly, professional and efficient. He moved swiftly through the house taking measurements and importantly neither tried to sell me anything nor talk to me like an idiot (both important factors for me when dealing with tradespeople). The cost for the service was appropriate and good value and I would highly recommend them to anyone looking for similar work.

Very good work. They have installed two boilers for us. Dave and Leon have good service engineers to regularly service the boilers also Honest, reliable and good workmanship is an excellent recipe. Highly recommended.

More helpful and professional than some other companies we've tried. They're our new go-to.

Highly recommended for plumbing - sorted out our broken toilets quickly and at an excellent price. Kyle was an excellent plumber; really helpful, quick and friendly. Will be using them again and can’t rate them highly enough!

Timely reminder for our annual service. Easy to book in, arrived on time and completed job with ease. Convenient payment by card on the spot! My only criticism is that calls were being taken from colleagues about other work, while our job was being done

Wanted to replaced my ideal combi boiler as it was old. Damon was very transparent during his survey and explained the options I had and provided 3 quotes for different models, he even offered to fix up some plumbing mistakes in the house (which I accepted at a later date). Got them booked in to replace the boiler within a week. Took a full day to install, Darrel was very professional and kept the house very clean. Removed all the debris and the old boiler from my house. Installed the honeywell smart thermostat which I've connected to google home, so everything is voice automated. 100% will recommend.

Kile came out to service the combi boiler system in the flat I purchased. He was efficient, communicative, and left everything clean and tidy. I wasn't familiar with this type of system, and he took the time to explain the things I needed to know to keep it in good condition.

Good service with a reasonable price.

Really responsive, reasonably priced and reliable service. We had a new heating system installed by 1st Call 2 years ago, last night we lost central heating due to a zone valve fault, 1st call managed to fit in a same day appointment and everything was sorted by lunchtime. Am a very satisfied customer.

Had a replacement boiler fitted. The two lads were Jamie and John. Both were very pleasant and courteous. They arrived when they said they would. All rubbish taken away :-) . A credit to 1st Call Gas Services Ltd

Multiple other companies came and wouldn’t take the job since July. Dan and Dean did a cracking job under less than ideal circumstances. Much appreciated and fast. Now mother in law doesn’t have a freezing house in the winter.

Thanks to everyone at 1st call for coming and diagnosing the problems with our boiler. Had them recommended by a different plumber and couldn't fault their service, advice and quote.

Had a gas fire removed, my gas boiler serviced, 2 small parts fitted and 4 of my radiators filled after they had been taken off the walls for decorating. Work was done over 2 visits and both engineers were courteous, friendly and respectful of my home. Office staff were informed and helpful. However, I was really not happy with the pricing structure. I was quoted a price for the work which was reasonable compared to other companies I had contacted but after the jobs had commenced I was told I needed to pay by the hour for the work. The boiler needed 2 small, cheap (£15 total) parts which the engineer didn’t have so I had to pay for another 2 hours of labour for this and a recheck of everything the first engineer did. When the radiators were checked (another hour of labour) the engineer found there was small, cheap part missing from 1 radiator (he told me it should cost £1) however again he didn’t have the part on him so to resolve this problem I would have to have a third visit and pay for at least another hour of labour (£50 minimum). I can’t afford this so I’m going to try myself but it was very disappointing when you were quoted a fair price originally and ended up spending considerably more than this in the end. Work and customer service good but be prepared to pay much more than you’re quoted.

Great service

Worst company ever more like last call gas all they want to do is sell you new boiler as covered the heat exchanger buy when it went they said too much for them to repair so get a new boiler but over years British Gas replaced heat exchanger twice even when they came out when water was over flowing outside he just drained excess water which I said would happen when you refill which it did but they tried saying can’t get heat exchanger for vokera boiler so I checked on line and saw loads for sale all they wanted was for a boiler sale so went with boxt cheaper and great workmanship.would not recommend

Thankyou to all the team at 1st Call Gas for the excellent service you provided for us, the complicated installation of our boiler, then later, when the young man sorted out our bathroom plumbing so neatly. We couldn't be more pleased. Can highly recommend your company to all. Thankyou again.

David C from 1st Call Gas came out to see to my boiler. He was on time, identified the problems, put the new parts in. He worked fast and cleanly and was very polite. Could not ask for better service.

Excellent gas installation service. Ben visited and was polite and courteous. Replaced old boiler in half a day. Arrived on time and kept things clean. Did everything asked of him. We live in challenging times so it was refreshing having someone who was cheerful and enjoyed his work. I find jw.org provides excellent advice to help maintain a positive outlook for the future. All the information is free so please have a look.

I had ben Jamie and Josh working in my home yesterday and today and their work is outstanding. Arrived on time very polite and got on with their work would recommend this company. Thank you guys

I first came across 1st Call three years ago following a friend's recommendation. An elderly relative's boiler had broken down literally just before Christmas and they were in urgent need of help. 1st Call came to the rescue and impressed with their speed of response, professionalism and overall quality of service. Since then I've used them for my own boiler replacement and servicing, so have first hand experience of their commitment to customer care. I would have absolutely no hesitation in recommending them - it's reassuring to know that you're in safe hands.

1st call gas services was employed by my landlord to replace our ancient boiler. The communication was good, they helped us with very little notice. Came at 8am,no mess no fuss, the lads were friendly and very efficient and professional. Would not hesitate to recommend them. Thanks Carrfield Drive Sheffield 8

Should be called 1st Class Gas Services!! Great service, great communication. Really nice lads that came to fit my new boiler, done a great job, very clean job they done and they were both very professional and COVID friendly (wearing their masks at all times). I've had a bad experience with another company that failed to wear their masks and keep a distance when doing their job, so it was great to see these guys were sticking to the rules and being professional. 100% recommended!

Our gas boiler wouldn't work last night, first time we turned it on this year. The pressure gauge was reading just over 3 on the dial which indicated there was a fault and to call a service engineer asap. Having seen other reviews of satisfied customers I called 1st Call and an engineer was at my home within the hour which was excellent service. £70 was quoted on the phone which turned out to be £84 with VAT which wasnt mentioned at the time of booking. The engineer drained some water out and was here 10mins. The heating is working now, but £84 is abit OTT

I cannot begin to tell you how from been give their no by recommendation, how my very first phone call was like a weight lifted off me. At the end of the phone was a Company that cared , that gave good advice, that wanted to help resolve the problem . I have never felt such a instant customer support. They came planned what was to be done. Dave is a absolute star. Removed my old boiler , replaced for a combi boiler and put it upstairs. They covered my carpets, the team work so well together. They are constant non stop, this is deffo the team and Company I will always refer . You won’t be disappointed local, friendly, hard working, trusting just Simply the best

Recently had a new boiler fitted by this company they did a fantastic job from start to finish very friendly people to deal with can't seem to do enough for you they don't stop until you are 100% happy with their work i would definitely use them again and would recommend to anybody

Fitted a new boiler for my mum at her flat, Fantastic service and heating company. The gas Engineers were polite, clean and tidy.

Excellent company, neat and tidy workmanship and working spaces, professional, friendly and helpful. We've had them from a boiler move and re-routing pipework to just installing a washer outlet and boiler servicing, all great work.

Job booked in and carried out quickly. No issues with it, a good price and a friendly, attentive service. Thanks guys!

Just had a combination boiler and all new radiators fitted with this company . we had a great team some days not even stopping for lunch James kile very efficient and frIendly service throughout .

We first used them 10 years ago and over the years they have consistently provided a high level of workmanship and an excellent service; always prompt, reliable, helpful, polite. So when moving house, valuing their experience and expertise, they were our 1st Call for a replacement heating system. We can recommend them without reservation.

I was recommended 1st Call Gas for our annual gas boiler service, the office staff were a delight on the phone and their engineer prompt and efficient. Thank you for such excellent service, it is great to know that there are honest tradespeople who don't rip you off. They are consummate professionals. The engineer arrived on time and was very respectful, which is very important as a single mum with children to feel safe. He was very knowledgeable about the central heating system & left the area clean and tidy after he had finished. After the service, the central heating improved greatly and the radiators were much, much warmer! Excellent service all round.

Great service from installation to warranty. Engineer arrived and was very clean and tidy, completed the work on time. Highly recommend this company from my experience.

Great workmanship from the guys at 1st Call Gas. We have used them on a commercial project in Sheffield town centre. They have carried out all plumbing works from the 1st fix stage right through to completion of a 6 story high student complex. Professional team that know the trade, would highly recommend.

New boiler and flushed out the whole system. Did a great job. Would highly recommend

Cant recommend 1st Call Gas highly enough. We have used them on all of our construction projects over the last two years and every single one of our clients has commented on the professional and reliable approach to the work. No big shocks with their bills either.

Quickest, most efficient service out there! They found a solution very quickly after our boiler packed in during the very cold spell. Because our boiler is in the cellar, they had to source a solution that was part domestic, part industrial and create the system from Vaillant. Top notch service from the company that has looked after us for over 10 years! Well done guys!

What can I say great from start to Finnish . I will definitely recommend to my family and friends . Thanks to all at 1st call 👍

Brookside builders ltd have used this company for various plumbing and heating projects and have found them very reliable clean efficient and always finish the job on time

Dave & his team of fellas work efficiently & competently. I have recommended them to several customers whom all report having had an excellent service. Very competitively priced as well with great after care.

Nice bunch of lads and very professional

Fantastic service came out within the hour. Fitted new boiler next day. Great customer care would highly recommend.

Very professional setup and value for money service. Highly recommended. Thanks chaps.

Good experience beginning to end. Jamie, the engineer, made it look easy; could have done it myself - maybe not. Very happy to recommend.

Our old boiler stopped working so I phoned 1st Call and Leon came to look at it the very same morning. I decided to get a new boiler and Leon came back to show me brochures and explain all the work that needed to be done. I was very impressed with his upbeat and professional attitude, and was confident that he'd do a good job. A few days later, Leon's team of Jamie and Kyle came to install the new boiler. They were so polite and professional, and tried hard to make as little disturbance as possible even though it was a big job. They finished the job when they'd said they would, cleaned up after themselves, and even did some cosmetic work on the outside wall to cover up the hole the old boiler left. I couldn't have been more pleased with the friendly, professional and considerate service that Leon, Jamie and Kyle provided, and I'd recommend them to anyone.

5 stars for this guys brill service reliable v clean while working on ur home. Used them on a few occasion including fitted new combi boiler. I would recommend this guys not just family n friends, but anyone!!

1s class service. I had a complete central heating system and complete refurbished bathroom. Excellent and efficient staff on both counts. Very tidy workers. Thank you.

Great service from start to finish have used them on a number of occasions on various projects and always professional.

A great professional service. Had boilers fitted by these in two previous homes and a full bathroom suite. Really pleased with the service each time.

After being let down by another plumber who had left us without heating or hot water, we spoke to a number of plumbers who all encouraged us to replace the boiler - a cost we weren't really prepared for. Dave from 1st Call turned up and straight away set about investigating the problem - and within hours the boiler we thought was permanently dead was back up and running! With a more junior team member returning to flush the system to prevent any future problems, Dave also attended and didn't just leave them to it, with the team member talking through the process and showing the results. Having had a few disastrous plumbers over the years we're so glad to have landed on someone trustworthy, knowledgeable, clean and tidy, keen to fix problems - not just sell you a new boiler, treats people well and actually is quite affordable. Thanks Dave and team.

Really good lads who were so helpfull and always answered the phone when I needed them. Brilliant service. Thanks James

I live in Scotland and 1st Call gave me such a good price to fit gas central heating into my flat, which at the time had electrical heating, I just had to hire them for the job. The took off early morning from Sheffield and spent the day ripping out old radiators and installing new boiler and gas central heating. They worked hard without a break. They were very professional, and tidied up behind them. They even took away the old radiators. I was delighted with the job they done and would recommend them to anyone. Well done Dave and Leon and thank you. I am one very happy customer indeed.

Leon, Dave and all the guys at 1st Call are excellent. They turn up when they say they are going to, return calls if not able to answer straight away and carry out fast, tidy work. Their rates are very reasonable as well. I have had a service contract with them for some time but they recently came to the rescue at very short notice when another plumber let me down. Wouldn't hesitate to recommend them.

I had these lads rip out an old boiler system for me and replace with new combi and flue etc. They advised me on what type of boiler to buy and were very competitive with price. I would highly recommend this team, my boiler was installed 3 year ago and I have not had one issue with it yet.

Been a customer of this firm for over 10 years when at that time the firm consisted of just the two owners, Dave & Leon. Since then the firm has grown in size, however the firm has still retained it's small local firm values, and the firm clearly appreciates the value of being recommended to others based on the service they provide to ALL their customers. I think they have chosen the name of the company very well, I would always call this company "1st" if I had a plumbing or heating problem.

1st class service!!

New boiler fitted, nice tidy job, completed on time. Would use again.

Friendly staff who provided a great service. Fixed my boiler for those winter months! Thanks, 1st Call Gas Services. It's nice to not be cold any more and to have hot water :-)

1st Call Gas installed and connected various appliances as part of the development of our home extension. Received a very thorough and professional service. Highly recommend and would definitely use again. Thank you.

After a very stressful experience with another plumber and a unfinished job, I was very pleased with the work completed by 1st call gas services.. the job was done quickly and professionally and I was very happy with the service. I will definitely use this company again.

I called 1st call gas due to a problem with my existing boiler (no warm water when heating not on). They came out and investigated the fault. The cynic in me expected they would take a cursory glance at the fault and try the hard sell of a new boiler (this coming from past experience). I was provided with two quotations (both professionally done). One to repair the fault and the other for a replacement. I decided that due to the age of my existing boiler I should replace it. 1st call sourced me a new boiler within days, at a competive price. The fitting was done, no mess left and I was given a full demonstration on how to operate. They also provide an aftercare service should it be needed. I would highly recommend 1st call gas to anyone requiring a professional gas & heating company.

Our old boiler recently gave up hope so we had no hot water, we called this company who came out and was very friendly. They gave us a quote for a brand new boiler and we also asked them to move and fit 3 new radiators. I would definitely recommend this company. A very friendly and professional team! Our central heating install was finished to a very high standard, nothing was an issue and threy was very tidy when it came to cleaning up. Thank you guys for peace of mind will use you again.