Andover Glass Works Ltd

Absolutely the best service I've had from any trades by far. AGW replaced two doors and a number of windows for us and were friendly and professional from start to finish. We had a slight problem with plaster cracking when they replaced the bay windows. No problem, things settle in houses. To our surprise they took down the old bay ceiling, insulated it, replasterboarded it and sent a plasterer to skim it at 9am the next day, no charge. Better than new now! These guys were such a pleasure to use I'm slightly sad I won't need new windows or doors for a while now. Thanks for the great service.

We have just had the team at our bungalow for 3 days, replacing windows and a back door. As it's a 1970's bungalow, the lintels all needed replacing, and the corresponding brick work. The team were all, professional, efficient, friendly and helpful. Highly recommended.

excellent costumer service

Chris sorted out 2 small panes of 6mm float on the spot just before closing time. Fantastic instant service at a great price.

The best glaziers! I've used these guys multiple times are they are definitely the best in Andover. From Jamie to Andrew to the fitting teams - very professional, great to deal with.

These guys are fantastic. I am a complete novice to glass work but they helped me with advice and guidance to get my stair balustrade ordered and which has now been installed. Good competitive price too. I am absolutely chuffed and will certainly use them again for my next project!

Simple replacement pane of window glass, sent email, went to collect, very friendly.

First class from start to finish. Andover Glass designed bespoke secondary glazing to fit large sash (2.5m x 1.5m) widows in a grade2 listed building. Very happy with how the solution was explained and fitting team made the whole process straightforward.

I had 4 secondary glazing sliding sash windows made and delivered. I fitted myself, really quite easy! The price was excellent for the quality. I couldn't be happier with the service from Andrew and the staff. Will return again soon. Would recommend if anyone asks about glazing needs.

Absolutely no help whatsoever. I currnetly have several projects that need glass and my emails were responded to with one line "couldn't be bothered" answers. looks like I need to go elsewhere for my glass.

This team are amazing, they have helped me out so many times with new glass. They are reliable, extremely quick and perfectionists.

Excellent service, ready when requested

We have always received exceptional customer service through out the years with Andover glass. You know you are in safe hands and will do the best job. Andy and Sean were amazing this morning as they always are when ever they come to do work at our home. They show patience, respect and kindness as we have house cats which is not easy for the guys. They both take it in their stride ...no pressure so it's a joy to have them completing their work. I truly wouldn't go to any other company. A huge thank you to them both !

Today we have just had the installation of a +100kg pane of glass in our patio windows plus the replacement of a sash window with a modern opaque window frame in our bathroom. From contacting Andover Glass through to completion of installation we have experienced a high quality service and customer care. What stood out was the teams desire to understand our needs and challenges and not just to sell their products and services. Every need and wish was considered and accommodated in a way that shows this family independent business cares about its customers. Chris, Keith and Jamie were exemplar throughout and the team that fitted the windows were on site all day ensuring everything went to plan and the quality was impeccable. Despite the considerable work carried out today our home was left clean, tidy and greatly improved by their efforts. I can highly recommend Andover Glass to anyone that is seeking a quality of service and product only a family business can provide @supportindependent

Absolutely amazing company . The workmanship and quality materials used along with experience has said its word . Could not recommend enough and already recommending them to everyone we know. We have had all windows replaced by AGW and a couple of doors.

From the moment my call was answered to the time I picked up my mirror glass, the service I received was top notch 👌 would definitely use them again.

It pains me to give any family company a 1 star rating but I trusted Andover Glassworks to sort out the roof lantern installed with a 10 year warranty, in my dining room, above my dinner table but they have completely failed us. Problems started immediately. After 10 annual visits (during summer we had fewer issues of course) in which they found major problems with their own installation and major draught issues.. their MD visited on many occasions and each time found another major fault which they proceeded to fix. Despite this I believed they were determined to find and fix ALL of the issues THEY uncovered (from gaps in the glass to zero insulation), we continued to suffer from major draughts that ruined our family time in winter (unable to sit at the family dinner table!) and my pleas to replace the poorly installed roof lantern fell on deaf ears. The final straw was when the rain sensors failed to work and were opening in the rain instead of closing, and while we were in bed! Then one evening some months ago when a bolt fell out onto the table below, we reported it and have had no visits since and, despite saying they would fix it and the rain sensor motor, Andover Glass wrote to us and assessed us as having a normal expected level of draught. This is extraordinary when the inspector came and could feel the draught! We cannot sit on the rhs of our L-shaped sofa as it backs onto the dining area. We cannot use the dining room table for work from home or dinners as you get a draught on your neck and food quickly goes cold! We are having a new lantern installed next week with their local competitor despite theirs still being under warranty. The competitor's surveyor came out last week and stated that the lantern 'has not been installed square onto the upstand that it sits on'. If Andover Glassworks found this, they never told us. They sold us a faulty lantern with badly trained installers who also removed our new wooden french doors in the kitchen. I came home to find them chopped up on the patio. This forced us to insist on replacements as they initially said we would be supplied uPVC replacements "at a discount"; I failed to have my wooden doors replaced but ended up with "free" uPVC ones - when those doors were never part of the renovation quote at all. I still kept my faith in them. Well now I am appalled that we have lived with this problem roof lantern for so long which still has major draughts and we are now paying out for a whole new one. We had underfloor heating installed in that room, at the same time as the roof lantern, which is constantly fighting to get to ambient temperature; we have installed 3 pumps in our new boiler and frequently hear it running during the night trying to reach temp!! They have cost us a fortune and most of all, impacted our family life. My children have grown up with this ridiculous situation. They have taken advantage of my faith in them. They found, after 8 visits, that one of the electric vents did not return to its correct position when closing, but was 'offsetting' to one side.. this was said to be the major problem when it was finally discovered. They put a temporary fix in that was due to be properly fixed and has now clearly completely failed and they have not come back to fix that. They uncovered this problem using a leaf blower and hanging tissue. They may say that they returned 2 years later with a leaf blower and found it fault free but this temp fix is completely leaking air now and their air blower never assessed the lantern being offset to the upstand underneath the lantern.. only the area above the lantern! We felt after that visit that the hanging tissues were not placed correctly anyway. As I write this, my right hand, arm and shoulder are freezing as that is the side the lantern is on. I am heartily sick and tired of repeatedly dealing with this company. I hope this company recognises that I was polite & clear with them, always kind to their employees and gave them ample opportunity to fix or replace this faulty lantern and its dreadful installation.

Really quick call out time. Fixed the issue very quickly Perfect service thank you

What nice people restores your faith small companies still give great customer service.

Just nipped in to get a replacement panel for the greenhouse. Excellent friendly service they cut the panel to size as I waited. Thank you very much

My father needed some replacement glass for his greenhouse after the recent storms, A big thank you to Chris and the team for also recutting some spares for him, nothing was too much trouble, excellent customer service very helpful friendly staff !

It is so rare to find people who are so helpful , friendly and serve you with a smile on their face Thank you to the team I highly recommend this company

What a great team.....see Chris and get your glass sorted

Family firm pleasure doing business with them nothing was to much trouble will definatly use again

Wanted a stained glass window repair and whilst they no longer provide this service were very helpful in finding me a local person who is going to do it. Time spent with me and no financial gain ... friendly helpful company.

Helpful, friendly, very pleased with their service

Great value for money

Excellent customer service. They really go above and beyond. We've used them to replace front doors, windows, mirrors.... they always do a fantastic job. Great friendly team. Pauline & Mark

Great friendly staff i highly recommend going here first before anywhere else as the service is excellent and helpfull. Would give 10 stars if I could Helped me out with 2 windows for my shed. Thanks guys

Great job!

What a great team - friendly, efficient and they give great advice. thank you!

Really helpful and friendly staff. Competitively priced.

Broke the glass in one of our pictures, called AGW and they cut a made to measure piece of glass for me that I was able to collect on the same day. Great service, very happy!

Excellent service and very helpful staff.

Quick service good price

We always get excellent service here and the staff are extremely friendly.

Excellent friendly service. Great value couldn't ask for more.

Grest friendly service

Very professional and would use them again

Contacted with regards to some semi urgent work on my guttering and conservatory. Had to chase multiple times to get someone to review the property in the first place, which on the day was cancelled an hour prior to the appointment. Rescheduled and someone did come out to view the work and said they would email me a quote in the next few days. Several weeks on and chaser emails still not received even a quote. Potentially might be the job wasnt big enough to be of interest but doesnt really hurt to tell a potential customer that. Saves me wasting my time. I am sure they do some great work (basing on the reviews) but sadly a month on from my initial call to them and still not a step forward my experience has been poor. Sadly I had intended to get another quote for my sofiting and guttering when they came back out, but wont be doing either job now after feeling entirely let down.

Excellent friendly service and product

Great service by knowledgeable team

We had some double glazed casements that had blown and were unsightly in need of replacement. Chris, and Andy and team at Andover Glass supplied and fitted 10 double glazed units. All was done professionally and in the time stated. I can recommend them highly.

Real old school glass works perfect service

Quick and great service many thanks.

Great company with family friendly service

Excellent company and very good value for money

Excellent company for uPVC Windows and Glazing, they came over to our pub and replaced a leaded pane of glass. Superb job, very professional and friendly staff. Cheers guys