Stevenson Heating Ltd

The engineer communicated clearly about their arrival and completed the job thoroughly but efficiently.

Excellent service. Engineer came promptly when requested. Did his work efficiently with no problems. All well now.

Excellent service, I needed a specific part and they were able to match what I needed and I would recommend.

Excellent as always, thank you.

Good response after telephone call for call out due to the boiler showing high pressure. Engineer arrived for an inspection within 2 days. Engineer quickly traced several faults and issued a warning notice. Estimate for replacement combi boiler arrived very quickly with good description of work to be carried out. Have used Stevenson Heating for more than 25 years and currently there is no need to change Stevenson Heating as the work by them has always been efficient.

Fantastic service

I have been a customer of Stevenson’s for many years and have always had an excellent service from all the engineers, the admin team, and accounts.

Excellent thorough service

We have dealt with Stevenson Heating for decades. I have no hesitation in recommending them. It’s refreshing to speak to the same people and often have the same engineer for my annual service. I feel confident with my service plan, knowing they are there if I need them. An excellent local family firm.

I have used the services of Stevenson Heating for more than 40 years. Installation of new boilers, annual servicing and call outs for unexpected maintenance issues. I do recommend them to others as it is a family business. The staff are nice too. :))

Annual service was carried out in a careful, clean and efficient manner by the engineer who has visited us before - Francis

Very competent and polite chap doing the work and everything tidied away every evening. Nothing seemed to be too much trouble, so I'm highly satisfied (though the boiler's only been in place for a day!).

We have been using this company for 47 yrs. They have always provided good service. The engineer phones ahead to say he is on his way. He offered good advice about our system which has made it work better for our needs.

A good company to do business with. Always prompt, helpful telephone response. Reassuringly reliable and considerate service engineers to have in your home.

I have used Stevensons for many years and until recently, I've always been pleased with their service. Very sorry to say that I've reluctantly changed my mind. The last time they came to service my boiler they didn't have the correct part, tried to charge me for repeated visits and haven't responded to my email. Their invoices don't say what these charges are for, so I'm unsure why they say I owe them more money. They failed to get the boiler working, recommended a new one but haven't provided an estimate for the work. The engineer also refused to replace some cladding that he removed unnecessarily, so the work is incomplete. Thoroughly disappointed and wouldn't recommend them any more.

Once date confirmed for installation of new boiler can't fault James working solo who went the extra mile every day. Kept me informed & put me at ease in what was quite a complex operation. The house has never been so warm. Thanks also to Dan for electrics & Jo, you make a great team.

I've used Stevenson Heating for about 18 years now for boiler installations and servicing and have always found them reliable

Excellent staff and service. Would highly recommend this company

Stevenson Heating Ltd- West Wickham Ordered 6 new radiators to replace existing and arranged installation a couple of months later. Was notified yesterday 2 fitters arriving today, early, to carry out work. Dan & James arrived promptly at 0800hrs and got to work, were very clean and tidy and friendly. The 6 radiators were removed and the new ones installed quickly, efficiently and to our total satisfaction. Made sure all were working, including connection to Hive, and left everything clean & tidy. A great couple of guys, they also gave us some great advice. A great company to do business with

First class service from Stevenson Heating ,from the very beginning of the process everything was clearly explained. The staff at this company are professional helpful and more importantly carried out the installation of a new boiler in my home with care ,very tidy and worked solidly all day . I would highly recommend them for all the above reasons plus the prices were very reasonable.

As ever, Stevenson's never fail to deliver on quality, service, and excellent value for money. Five star in every way! Thoroughly recommend them. Brian did my annual boiler service today. He was so helpful and friendly.

Engineer arrived early in morning, and diagnosed the problem quickly. Unfortunately he wasn't able to fix it then as it needs new parts, But I was left with heating on for the day, though I know it won't come on again in the next days. Very grateful to have one warm day. I just hope the parts can be accessed quickly, please. Thank you to him.

Reliable, professional and value for money. I would definitely recommend them for your boiler and gas work. We have used them for many years now

Annual service of our gas CH boiler. Courteous and efficient. Advice on other jobs for which I requested estimates. Last year Stevenson did more significant work on boiler controls and pump which was very satisfactory. This was their first work for us. I will be happy to continue to call upon them. It is reassuring to have a reliable firm.

Go in to them with a problem, and come away very happy with the problem resolved.

Just had a new boiler installation the 2 engineers James and Dan, we're very professional and prompt. The admin staff were the same. I am so pleased I chose Stevensons a very professional and local company

I asked Stevensons to repair the boiler in my flat due to no hot water. After 6 months, 2 replacement parts and bills for nearly £1000, I was then told I needed a new boiler. I then got a second opinion from a different company. This engineer arrived, diagnosed the problem within 2 minutes as a blocked filter. The repair took less than an hour. I have emailed Stevensons demanding a full refund, sending them a video of the filter being removed and proving that this was the issue all along. They have not replied.

Very impressed with the response and help that I received in regards to my kitchen radiator, would defiantly use in the future

Boiler service carried out very efficiently, and good advice from the engineer on most economic way to run the heating system.

We used Stevensons to install a new boiler and radiators in 2019, and subsequently a new boiler at my mothers house. They are never anything short of remarkable with their customer service, and even now, almost 5 years later, they continue go the extra mile again to help me gather all my old installation and service records required for the sale of my house. Needless to say, we're not moving far, so Stevensons will be our unquestionable choice for the annual service of the boiler in the new house.

We experienced an issue with our heating system. Called Stevenson on Wednesday, engineer here by Thursday morning, diagnosed problem and returned lunchtime to change a part, Very efficient

Great service Good stock levels

Replaced a mains wired CO monitor for us. We use Stevenson for our central heating maintenance and have always been very happy with their service and professionalism. Our experience today was equally good.

I can honestly say, the customer service, response and quality of the work undertaken, is the best in the business. I would 100% recommend every time.

Very impressed with the friendly and professional attitude of the company, always happy with any work they have undertaken. Have used Stevenson's for over 50 years and their quality of work has always been first class. Thank You

We woke up to no heating on one of the coldest days this year. The same afternoon Stevenson’s arrived and replaced the broken part and heating was back on. Can’t thank them enough for being so quick to respond. Have also used for boiler service and will continue to do so and recommend this brilliant local company.

I've been a customer for many years now and can safely say that I have always received the best possible service. Staff are always friendly and polite and carry out their work with expertise at a competitive price.

Stevenson heating replaced our broken boiler a year ago. The new boiler has been very good and needed no adjustments at its first annual service. Stevensons have always been very easy to contact by phone or email.

Have been relying on Stevenson Heating for 40 years, whether it’s been for an annual boiler service, installation of a new boiler or other general plumbing needs. Staff always friendly, helpful and efficient. Thoroughly recommend them.

Stevenson heating is a fantastic company to Deal with they have been around for a very long time and have a vast amount of experience in the trade I have done a fantastic heating job for us can highly recommend this company

I contacted this company under recomendation, to undertake 2 jobs at my parents house in South London. My parents both suffer with dementia and need care support and not financially well off. As a result of things went wrong from the start, whilst not made good and just shoddy. Needless to say no response to requests for help & after 3 months of this, there was little option left. But to get another company to then rip every thing out, with additonal cost of £9000 to make things workable, and more importantly ensure the well being of two vulnerable old folk. A year on. No call or apology. I am not impressed!

imagine leaving hospitlal on Thursday13 Jan with temperature descending to -2C. Want nice warm house to lie down. Notice temp falling in evening, -radiators cold. Panic - on to Stevensons Friday,, engineer visit Friday, part and engineer secured for Sat., and by 1030 all well and warming up. Difficult to think of a tougher test for Stevensons - we are long term even more satisfied customers! Well done Stevensons!!.

Central heating would not work on Christmas Day in the morning! Called Sanderson at 10.08 on their first day back at work and was offered a visit for the following morning, possibly their first of the day. And behold! At 8.02 the doorbell rang and a pleasant and obviously competent young chap whipped the boiler case off, located a failed motorised valve and replaced it with new one. Job done in less than 30 mins. We were really pleased and grateful for such a speedy response ☺ many thanks!

Thank you for the professional and expert service we recieved. We especially appreciate it that you were able to reply to our query within 24 hours.

Heating & plumbing all jobs on their website, we used them on a recommendation. Our boiler & radiators checked & serviced. Local company so love to support them.

Stephenson Heating installed my Worcester Bosch system over 10 years ago and have serviced it annually. I am very pleased with both the Boiler and the great service they have provided me with over the years. They are always responsive and attend the service appointments on time.

Excellent service!!thought our gas heater had come off the wall but it hasn't but the engineer fixed our polit which was brilliant and told us the past history of the gas heater as his dad had been coming to the same property for years and now he comes here and we are related to the previous owner so the service is amazing and they sent someone who kinder knows the heater. He was professional and extremely polite didnt catch his name but he was a lovely.

Fitted new boiler which was serviced every year, condemned by british gas within 10 years ☹️

I have used these guys for a lot of years now. They installed my boiler, and have serviced it annually since. Recently had a problem with my pump and they apologised that the earliest they could send anyone out was the day after tomorrow!! It was fixed the next week. Always clean and tidy. Highly recommend them

Stevenson have recently done some work at my elderly parents house. They service their boiler and have also recently installed a new kitchen tap and a grab rail in the bathroom. Their staff are courteous, reliable and professional and it is a relief to know that when my parents use them they are in good hands. Thank you!

Excellent service from a family run business

Small electrical work needed; moving light switch and some other bits. We live round the corner so called. Came the same day & excellent customer service. Will be using again for sure

Great service, professional staff and highly recommended - my family have been using Stevenson's for over 20 years.

Having had stressful, costly and lengthy interactions with British Gas and Aspect in London earlier this year, I went to Stevenson Heating who was recommended by a family member for a boiler replacement. I'm happy to say they were really faultless in their service - good communications, really pleasant people, a competitive price, hard working and happy to explain the process. The electrician who installed the thermostat even kindly used his multimeter to test a socket that we were having problems with which was unrelated to the job. We'll be sticking with Stevenson Heating for future needs.

Very reasonable priced, and I didn't to wait too long to to get the problem sorted out. So would highly Recomend Stevenson Heating.

Knowledgeable service engineer (and a trainee). Was advised on CO2 alarm expiry. Minor point my boiler controls and thermostat were left on maximum after valve testing.........

WORST CONTRACTORS EVER LEFT WHOLES IN PROPERTY.Do not use this company

Stevenson’s heating was particularly caring and considerate during this Covid 19 pandemic. It was much appreciated.

Stevenson heating came round to quote on a job I described thoroughly over the phone but alas I still have not heard back from them. I do not appreciate my time being wasted especially when I asked both prior to their visit and at the time whether this job was something they could / couldn’t do. Do yourself a favour. If you need to take time off work in order to have people quote at your house, then DO NOT BOTHER WITH THESE GUYS

Stevenson’s have left my mum with no hot water for 5 days and counting after doing a routine service on my mums boiler (non-combi). A Stevenson’s heating engineer deemed the boiler unsafe because of a carbon monoxide leak (which we understand is dangerous and are more than happy to have mended) and also initially because they believed an air vent was needed in the boiler door. My mum has had more than numerous heating engineers round to see this particular boiler for annual servicing many of them being Stevenson and none of them have ever mentioned this. a few days later the engineer then added another issue to his report which was the fact the air bricks in the roof are not wide apart enough despite the fact that every other house in the road is the same. The engineer said that the only way to fix this is to have scaffolding on the house (we only need scaffolding on the house because the engineer doesn’t need like heights!!! ). The boiler is 20 years old so it’s obviously not wise to be spending this amount of money on a 20 year old boiler but despite this the only way we can have any heating or hot water. Stevenson’s are refusing to sort the carbon monoxide issue out as a temporary fix whilst my mum decides whether to get a new boiler or to spend money on the old one and this has meant my eldery relatives who were due to stay for the weekend haven’t been able to. if i could give stevenson’s no stars i would.

This company didn't carry out the work the they were contracted to do and furthermore they then damaged other parts of the house. I will not be using them again and will be looking at small claims court claim against them