GO2GROUP SOLUTIONS LTD

Costa was well experienced and quick/helpful. Also answered questions I had and showed me the workings of the system so I have better knowledge for the future. Adam was friendly and helpful too

Absolutely atrocious service. I waited two days for this company to contact me after my details were passed to them by my boiler manufacturer on Tuesday. On Thursday, I was finally given an appointment for Friday, with an absurd 9am–9pm attendance window. At 5pm on Thursday, I was then told the engineer would no longer be attending. I was offered another all-day appointment on Saturday instead. When I explained that this was unacceptable — I had already taken Friday off work and have two children under three, with no hot water for a week — the response from the person on the phone was word-for-word: “It’s not going to happen, mate,” before he hung up. Completely unacceptable customer service. A company that leaves a family without hot water for a week, cancels an appointment at the last minute, and then hangs up on a customer when challenged deserves to be avoided. For context, the company was incorporated in January 2026, following the previous incarnation, Go2Gas Ltd, going into liquidation. Genuinely dreadful. Avoid.

Shameless ppl I have a home emergency and with hot water leak under kitchen sink, there guy came out didn't even attempt to stop leak, instead just took photos of the unit so they could fwd to insurance company could make an excuse to get out of the claim. Never let them in your house!

These guys are so helpful, professional and friendly. We've had them out on several emergency/maintenance issues over the past 10 years or so. They're amazing everytime. Would highly recommend.

Had amazing service from Costa who went above and beyond fixing the issue but also explaining things I didn’t understand to ensure I don’t have similar issues again. Quick & efficient

Two gentlemen came to fix my toilet, which was leaking. They were very professional, knowledgeable, and thorough. While inspecting the toilet, they identified a few other leaks and fixed those as well. The toilet is now working perfectly with no leaks. Excellent service and a great job overall. Highly recommended!

I’m not sure why this company has poor reviews. They were exceptional. Called the insurance company in the morning; they came out by the afternoon. calls to organise times and communicate when the plumber would arrive. The plumber was friendly, helpful, courteous and fixed my issue in minutes.

A plumbing emergency sorted quickly, thank you.

Great work on our boiler. Recommended. Fast too.

Costa did an excellent job clean and tidy work

Professional service, clean and tidy

Brilliant service

Not good experience, plumber was clumsy and felt did not trust or was competent. Caused further damage, used my toilet seat as a work top and then stands there talking to me with a dirty filthy plunger dripping on my carpets. NO!,

Worst company ever. Poor communication. Always hanging up and quite frankly not sure how they have a company in operation. Would happily give 0stars. Shocking

Great work, neat and tidy. Friendly and polite too

Costica came right on time. He was professional and friendly. Great service, I would definitely recommend!

The plumber (Costa) and his colleague were very speedy, efficient, arrived punctually and completed the job excellently👌👍. It was much appreciated 🙏 .

Really excellent service from Jake, Paul and Kosta from diagnostics to completing a very difficult job in our old property (Kosta). Great communications from the central office, with accurate arrival times and updates.

Stay away from these blackmailers..! Got them via insurer for fixing the boiler. They required to order parts but left the property without putting the boiler back together in original state without informing me. This meant no other company was willing to work on the boiler. They blackmailed me that the only way to get them to put boiler together was to pay them for the excess for the part (PCB) but without any guarantee for the fix. Otherwise, they cannot sent anyone to put the boiler in the original state - basically leaving components out. These guys are scums and very unprofessional. Never trust them with any work in your property. Finally, when I got another engineer, they fixed within in 30 minutes and unsurprisingly, PCB wasn't the issue but another components. I would have wasted £100's of pounds if I had agreed to their blackmail.

We had a ring mains failure that was attended to by Terry, who made an initial short term fix, and then Paul a few days later who made a permanent fix.

Costa and Carl, two great chaps. Handled the repair with care and professionalism. Have previously had them over to repair leaking sink, can confirm no repeat visits. First time resolution due to the outstanding work they have done.

Turned up on time. Job done quickly and efficiently

Paul and Craig were , clean , professional and fast . Fantastic service … Thank you

Superb

Costa and his apprentice did an amazing job today installing a very tricky toilet in my downstairs cloakroom. I am very grateful for coming over very quickly ,especially in this heatwave.

Came and sorted the problem. Very professional

Excellent service and knowledge from Jamie. After being told by a different firm that my whole flue needed replacing and quoting a full days work to do it, Jamie came as a second opinion and quickly noticed it was likely just a rubber seal that had moved, being a very common issue. Problem fixed in under 30 minutes.

Friendly, efficient and on time. I found it helpful as they let me know what time so I did not have to wait in all day. Great customer service Thank you

Got referred through insurance as boiler wasn’t working and Jamie was incredible! Came same day, super swift service, replaced the pump, super friendly, no drama - will definitely be in touch for a boiler service!

Tradesman (Costa) was very professional and extremely quick! I've just read the other reviews, we didn't have too much interaction with customer service as contracted through our insurers. We were expecting contact at 9am which never came, but once contacted we were able to arrange a more convenient time and Costa was punctual and got the job done.

Professional and polite. Arrived in good time and completely work quickly. Cheers!

Lovely guy very helpful

Did a great job fixing toilet as part of emergency repair

AWFUL COMPANY!! Worthy of zero stars. Second negative experience with them after they were instructed by Esure/AXA Home Emergency Cover. We had no hot water/heating due to a fault with the boiler. They rang to say they would come the following day. I tried to explain that we needed something sooner as we had eldery/vulnerable people in the house. The guy said he was closing the job down and we would need to contact the insurance company. Zero customer service and a rude and condescending way of speaking to customers. Why claim to provide emergency services if you cannot cover the work? I will be making a formal complaint to Esure.

Efficient and courteous repair

Amazing sevice, constant contact and issue resolved . Engineer went above and beyond very grateful.

Really good work and experience will definitely use there services again 5 stars

Honestly the best experience with Jamie - so helpful and straightforward. Sorted the job immediately and went above and beyond with advice. Also brought such good vibes in the middle of a bank holiday weekend. Can’t recommend him highly enough.

Fantastic service, identified the problems immediately and set about fixing them. Was efficient and quick, minimal noise and no mess at all to be cleaned after. Would highly recommend

I would like to thank Paul for the amazing job he did today - would 100% recommend to my friends and family.

A new boiler service to get full cover with a new company showed up a few issues that needed to be fixed to keep us safe. Ryan, from Go to, was our man. It took 3 visits before we were fixed but all good now. He was a pleasure to deal with, we have total confidence, and will see if we can request him when the service is due next year, or for any issues in between.

Swift - clean tidy - resolved and repaired .

We had an emersion heater blow . Leaving us no hot water, and very stressed. Had an AMAZING plumber called Costa. Who was sooo efficient, professional and informative and soo amazingly polite and helpful. Not even a 5 star review…it’s a 100 star review! Top Notch! 👍🙂

Time wasters, didn’t turn up and claimed they did, Avoid them at all costs. Call agents are rude too

Fantastic service from a lovely chap.

Costa came to fix water leak to shower and couldn't have been more polite. Assessed the job, fixed it, tested it and once confirmed all good then left. Really impressed with how fast they came out and fixed this leak. Thank you.

Very quick and efficient call out. Thank you!

Absolutely fantastic service, could not fault the engineer. Would recommend without hesitation 👍

These guys saved us over £3,000! We had a boiler problem and needed a new part. A well-known company sent an engineer twice and insisted we needed a full boiler replacement. However, an engineer from Go2 Group Solutions arrived with the right part and had it fitted within 45 minutes — at a fraction of the cost of a new boiler. Honest, efficient, and incredibly good value. Highly recommended!

Professional, friendly and quick

Costa was great ...professional and quick job

Fixed straight away

Fabulous fast service. Jamie was excellent.

Craig and Paul did an awesome job coming to fix the bathtub leak really quickly and great quality job too

Amazing service.

Paul and Craig, very pleasant and helpful. Professional.

Provided emergency plumber services via Admiral. Prompt response and attendance. Needed a 2nd visit. Costica was professional and efficient. Didn’t know the name of the guy who came first but he really helped stop the leak. The problem I had was with Sedgwick, hard to talk too, some call handlers uninterested and send you back to insurers and one time said the make a new claim to get a revisit. We had a miscommunication and it took 4 days to get the return visit but the work done, which is the important part has resolved the issue.

Excellent - quickly and effectively resolved the issu3

Perfect work Thankyou

Excellent job quick response and very professional

Ryan was very quick and professional, found the issue and repaired. Pleasant and happy attitude.

I had an issue with my boiler not producing heating or hot water and contacted Go2Gas through my Admiral home emergency cover. The engineer arrived promptly (within 25 hours), was polite, professional, and clearly knew his stuff. He quickly diagnosed what turned out to be a slightly unusual fault with the water temperature sensor, had the part on hand, and had everything fixed within about 20 minutes. I’m really impressed with the service.

Fast and efficient

Very happy with the service done by Costica

Jamie and Michael were both super helpful, friendly and quick. All the girls in the office were fantastic.

Sorted us out no problems. Left everything tidy and most importantly good to know everything is safe now.

Fantastic company. We couldn’t be happier. We had a boiler fitted by a lovely chap who couldn’t have been more helpful. We would highly recommend this company to anyone wanting a professional service

As everyone else keeps stating if it were possible to give ZERO or MINUS Stars that would be more fitting. I am not sure if I can add any more feedback when looking at the reviews already written. I could comment regarding how poor the work is from their engineers ( 4 engineers attended our property, none of them fixed the issue, 2 of them left the property in a worse state then when they arrived ) or the people in the office, none of which will take any type of accountability, apologise or work with you to find a solution. I can only imagine all of their work comes from Home Emergency policies as no one in their right mind would choose this. Please save yourself hours/days/weeks of stress and hassle and go with any another company. In the event that your home insurance company sends them to you, then just pray and hope. //// After doing some further reading shortly after writing this review, information on companies house states GO2GAS has gone into liquidation, not surprising......expect it to open under another name with the same people at the top no doubt.

Stay away frome these cowboys. They need 0 stars here. Had a slight leak on my boiler in 2025, took the Engineer 2 attempts to work out it was a PRV valve . Eventually replaced a nd a leak occured again on the PRV vlave. Their solution? Faulty part and it needs a new one as it was 2 months out of parts warranty. I eventually called a Corgi Registered Independent Engineer confirming it was not the PRV vlave but the expansion valve had to be drained and re preasurised which was the job pf the previous Engineer. Had I used them again, the same issue would bave occured. Sorted by an Independent for a fraction of their charges . Stay away if you can

AVOID! AVOID! AVOID! If I could have given zero stars, I would have!! I am still without heating or hot water after nearly a week in winter due to Go 2 Gas Solutions’ delays, lack of urgency, and extremely poor customer service. The woman handling calls on the morning of 14th February was rude, dismissive, and demonstrated a complete lack of basic customer service or empathy. There were repeated delays at every stage. Even after the fault was diagnosed, I was told it would take several more days to obtain parts, despite the urgency of restoring heating in winter. Throughout the process, responsibility was repeatedly deflected towards my insurance provider rather than taking ownership or progressing the repair efficiently. Communication has been poor, organisation lacking, and the overall attitude unprofessional. Being left without heating or hot water for this length of time is unacceptable, and the way this situation has been handled raises serious concerns about their competence, accountability, and customer care. If you value reliability, professionalism, and responsive service, I would strongly advise avoiding this company.

Worst contractor I’ve ever been referred to through insurance. Our heating has been down for almost 4 weeks. We were told it’s a pump issue and that the part was ordered around 3 weeks ago, but there's still no resolution and no clear timeline. The explanation that “insurance processes” cause delays doesn't justify leaving a household without heating for this long. I explained that my father is seriously unwell (cancer and kidney failure) and the situation is urgent, yet the communication has been dismissive and unhelpful. The overall impression was that the job would be completed when it suited them, not based on medical need or basic duty of care. I've filed formal complaints, and I strongly recommend that anyone reading this think twice before using this company, especially if you need urgent support.

I wouldn’t even give these people a 1 star if I could, absolutely appalling customer service and incompetent engineers - completely and utterly useless! Take your money elsewhere, they refuse to carry out the work, stick glue in the pipes as a fix! Absolute jokers! And when you ring their offices trying to raise a complaint, they shout back at you and put the phone down on you! Absolutely fantastic company you’re running! Well done!! Should be given a medal for the worst customer service! Please save yourself the bother and don’t use them!

Used through my plumbing insurance, leaking tap, diagnosed by Harry replaced by costica, informative from the office end i really couldn't fault the service, polite and professional 👍

Go 2 Gas Solutions provides consistently poor customer service, failing to arrive on time. This neglect has left my tenants without heating or hot water for five days. The company shows no concern and does not contact customers with updates. Overall, their service is unacceptable and disappointing.

REPAIRS AND CUSTOMER SERVICE IS AWFUL!!!! This is the worst company I have ever dealt with. I used them one year ago, so went back; they are good for initial call-out and quick fixes, but more complex issues are too difficult for them. Hayley was polite and helpful, most of the time, but they are not honest and the male working in the office uses bullying and rudeness when you call them out. Over 8 weeks to fix a boiler issue with no result, that took someone else 2 days to resolve. No apology, just insults, racism, rudeness, attempts at belittling, childish behaviour (calling me a pest, hanging up the phone, threatening to put me on a loop when he see's my number, threatening to report ME!!!) the company is SHIT!!!!, no professionalism and they are thieves. Do not give them your money - you have been warned.

Not used their services but one of their van drivers in Northampton drives like a maniac, speeding and pulling out of junctions without checking it is safe to do so!

Worst company I have ever dealt with. Would love to rate the engineers performance but after 4 cancellations and waiting 6 days with no heating or hot water and told 4 different times an an engineer will attend, still nothing. If you are given this company by your insurance provider I would highly suggest you demand a different one. Thanks literally for nothing GO 2 Gas 👍

Had an electrical fault during the Christmas period. This company sent an engineer who fixed the problem very professionaly. I did not have to spend the Christmas with no power. Thankyou Go2GasSolutions Ltd. And Tesco home insurance.

i been forced to use there service through insurance and my lord this people don't care about customer's and the attitude they carry is woww as if customer is just a slave. no credible plumber's no respect for customer time when we call them to find out why they running late.. they just don't give a dam. please please guy's void them and go somewhere else..

If I could give 0 , would!! Would Engineers in the world . Avoid at all cost. They came and didn’t fix my boiler, after being 4 hours late. Avoid avoid avoid

CUSTOMER SERVICE IS TERRIBLE UNDERSTAFFED!! Just hope the engineers are not getting treated like the customers because wow… Forced to use Go2Gas through my insurance. My boiler broke down with a leak leaving me with no hot water or heating yesterday at 6pm. I managed to get hold of my insurance at 8pm to get someone around for the next day. Go2Gas gave us a time slot of 3pm-9pm for an emergency call out……. 8pm and nothing, so I ring and please can I get someone around information when I’m rudely interrupted ‘what’s your postcode’. The engineer is stuck at a job and has one before you he’s trying to get there. I then get a call at 9:45pm to say that someone wouldn’t be able to attend until tomorrow morning. After the worst customer service I’ve ever experienced, eta please? 10am-2pm not entirely the morning. I explain that I have a 2 year old without heating or hot water for over 24hours and I feel like this is not getting treated as an emergency call out. I now have a time slot of 8am-8:30pm tomorrow. I could potentially be without anything for over 48hours. IVE NOT EVEN SEEN AN ENGINEER YET!!!!! Do not blame your lack of staffing and bad business model on your customers.

Came and resolved the issue. All as it should be. All good!

Go 2 Gas Solutions are absolutely rubbish they give you 7 minutes notice before they arrive thinking we just sit at home waiting for them we all have jobs as well. Stay away useless company

Awful experience with Go 2 Gas, who I was forced to use by my insurer (eSure) after my boiler started having issues. Firstly completely ignored my preferences for an appointment time and tried to come even after they were told no one would be home. Re-arranged for a few days later and turned up as the last appointment of the day at 19:30. The engineer then seemingly rushed the job, did not check his work, and the same issue presented itself again the next day. The engineer also told me one thing and wrote something different in his report. They then refused to come out again to actually fix the problem that they had left unresolved. Really bad service all round and would rather pay out of pocket than have to deal with them again!

Appalling attitude from a bloke on the phone. Tried to send me an Electrician but it was explained to him that a Heating Engineer was needed. Cancelled the job and put the phone down. These phone Jockeys can’t bear to be told anything, will use any trick in the book to not entertain any previous knowledge or history. That’s why they’re on the phone and not out earning. If he’s been trained to do that, the company are at fault. If not, he’s just another cowardly phone warrior who thinks protocol comes before any knowledge.

Absolutely excellent service from the engineer today I think his name is Jamie and very professional worked quick and got everything working again very quickly

Jamie was amazing, polite, promt, professional and extremely courteous. Definitely knew his stuff and made sure I was fully informed of what had been done. I'd definitely recommend him. Thank you, great service and quick resolution to an ongoing problem. A+++++++++

Absolutely amazing company! I cannot praise them enough. All the engineers are so friendly and helpful. I would highly recommend this company.

The ''manager'' was too scared to give his name? Why? I've spoken to him twice, I know from his way of speaking, from da hood, abrasive, argumentative, unhelpful. Stereotype of Mr bad atttitude. He can't string a coherent thought or sentence. He talks over you, yes cos that's how to win an argument in his world. I feel sorry for Keeley who seems like a nice girl, but they are clearly suppressed with this useless self righteous thick plank as a manager. Charlie their plumber left a leak which flooded an area with electrics. He took a part I own without telling me, which is THEFT. Apparently its their policy, really? I do not trust this company for anything. It's not suprising when aggression is their management style, towards employees and customers.

Ryan was a star restoring our faith calm and experienced - was one of the best tradesman we have met an absolute star.

Worst company ever. Engineers delay and don’t fix issues. Avoid at all costs

Workers literally stopped in the middle of a busy road to catcall a lady walking by..

disgusting behaviour

Jake Curtis attended our property and was fantastic. Without his knowledge and expertise an already horrendous situation could have been made so much worse. He was courteous and very engaging. He is a credit to the company and we thank him unreservedly.. Andrew, Hayley and Callum

Our combi boiler failed leaving us with no hot water or heating. We were given a next day appointment via the home emergency cover attached to our bank account. It did take until after 6pm for the engineer to arrive but he was able to swap the pump out and restore service. His name was Ryan and he did a great job for us.

Don't drive on your phone in a company van

They did the job that was asked on the day they said they would do it. nice guy very cheerful.

We have broken heating, they came out - and didn’t even send a heating engineer! He said he had never seen the system before (which I have ascertained is a very common electric heating system from others). They were supposed to have sent a report, but have closed down the case and now will not even return calls. Avoid them at all costs.

Staff are rude in parts department

A lot of bad reviews here, but, my experience was excellent. Organised through my insurance company on new year's day, Go2Gas visited when they said they would (including courtesy calls on the day). I regret forgetting the engineer's name as he was efficient, friendly and clearly good at his job. Fixed the issue within 20 mins, explained what the issue was, and was on his way.

My oil boiler went into lockout on Tuesday night. I rang the breakdown company on Thursday at 10.16am. They had an engineer attend at 3.00pm the same day and Zoe diagnosed the fault. Fixed and we now have heating again. Can’t thank Go2Gas and their oil engineer Zoe enough for fixing my boiler plus 100% service on the same day. 10/10 defo recommend the company. Thank you 🙏 👍

Absolutely crap at driving. Cuts you up, blocks a busy pedestrian crossing then has the audacity to argue about it.

We were referred this company by your repair. We had some power loss in our radiator and boiler was switching off automatically. Initially when I read few of these reviews I was a bit reluctant aboutthis company. But I got to say they surprised me. I was rang by the company in the morning to confirm the appointment and gave us a rough idea when to expect the engineer. 45 min before the engineer rang to say his on his way. A gentleman named Adam Brown turned up. I explained the situation and he knew exactly what the issue was and sorted everything out. Also explained everything to me about the issue . Showed me how to you use our hive thermostat which we had no idea how to function. I know there are many bad reviews here but I had a great experience and want to thank you for service.

Deserves no stars! First engineer correctly diagnosed part needs replacing. Nearly 2 weeks later another engineer comes with no parts says boiler unsafe and needs replacing. 2nd opinion taken from Vailant directly, they replaced faulty pressure sensor f75 common fault code, a seal, tightened stop cock, carried out flue safety checks, all good working in an hour, plenty life in boiler. DON'T USE GO2GAS - YOU'VE BEEN WARNED - bunch of cow boys, caused so much inconvenience, poor communication, poor workmanship, left place mess, needed rags & kitchen tissue, very unprofessional and inconsiderate. Complaint raised with insurers. Company needs reporting to trading standards. New boiler would be £2,500 v couple hundred pound fix. How can you get this so wrong. Go2rubbish!

A terrible company sent by an insurance company. Left household without heating or hot water over the weekend. Sent a plumber to do a gas engineer’s work and kept on ordering new parts after failing to fix the fault first time around. Wish I had rejected the company when it was sent over. Now I’m left buying a new boiler from my own pocket.

My boiler first went wrong 10 days ago on 17th November: • Go to Gas couldn't “attend” until Tuesday 19th, they didn’t even show up to this appointment, they phoned at 11pm to say they wouldn’t attend. • They eventually turned up on the 18th for 5mins to diagnose that the boiler needed parts which they had to order. • Parts took 6 days to arrive, so they booked in to “attend” today 27th November. Another no-show, apparently the driver just drove home without telling anyone - probably wanted to get home in time for the Champions League. 10 days without heating or hot water in the coldest period of the year. Which has exacerbated an illness for me. Could be the worst customer service I’ve experienced in my life!

Not reliable.I went through insurance to report a boiler breakdown. Go 2 gas contacted me immediately and booked an all day appointment for the next day between 8am-9pm. Received an update the following day having taken the day off work to say the time slot was between 5-9pm. Waited until 9pm and had a no show with no calls or update..

My experience with go2gas was terrible.The enginer came to repair my boiler due to the pilot light not igniting. The cause was a faulty thermocouple one of the most common parts on a boiler.The engineer did not have one in his van and it would have to be ordered. On ringing the go2gas office they said the costs of part would have to be cleared through the insurance taking 2/4days. How can this company say they are an emergency service when they do not carry in their vans basic parts of a boiler.This company cannot carry out simple emergency work.

Very fast and professional service from Jasper, the Engineer who fixed my boiler. Over the phone customer service was very good 👍

The company and its engineers have no knowledge of boilers. When a boiler malfunctions, they simply mention many issues with the boiler, which leads you to believe that the boiler has a more serious problem. Please avoid using this company for any boiler-related work.

Very useless company . Avoid at all cost . I wonder how they are still trading . Please tell your insurance to use a different company . Rude engineers and staff that have no clue on what they are doing

Went through insurance to report a boiler breakdown. Go 2 gas contacted me immediately and booked an all day appointment for the next day between 8am-6pm. Received an update the following day having taken the day off work to say the time slot was between 5-9pm. Called Go 2 gas to see if this could be brought foward as i have 3 yojng kids and they couldn't care less. Waited until 9pm and had a no show with no calls or update. Really poor service, so am glad they didn't turn up, can't imagine the work have been anything better. Called insurer and asked to be passed to another company.

My experience with Go 2 Gas was dreadful. An engineer from this company was assigned by my insurer (Your Repair) to fix an issue with my heating and hot water. The heating was not working, with the exception of one radiator, which got hot even when the hot water was on. My hunch was that the 3-way valve that feeds water to either the hot water tank or the central heating system was stuck, I could see that it wasn't switching properly and was stuck between the mixed and hot water setting. The engineer was due on a Sunday, but did not arrive until late, 21.45 in the evening. He seems irritated (who wouldn't be having to work that late on a Sunday), but I told him the issue and he went about having a look. His go-to strategy was to head directly to the filter and take a water sample, diagnosing the problem as sludge in the system. I told him about the stuck 3-way valve, but he refused to acknowledge this, and claimed ignorance as to how it should function. Reading between the lines, he just didn't want to be there, and wanted to end his shift and go home, so wasn't interested in fixing the issue. I contacted Your Repair who promptly sent out an engineer from another company for a second opinion. This engineer promptly diagnosed the stuck 3 way valve and fixed it within 15 mins. We now have heating again, hurrah. Go 2 gas, you should be ashamed of the service you provide, and I'll be issuing a complaint to Your Repair with the hope that they see sense in taking you off their list of approved providers.

Ryan came to our property diagnosed issue in 5 minutes where 2 other engineers came n couldn't. Brilliant customer service n a great asset to the company polite and courteous. Keep up the great work Ryan. Thankyou

Go 2 Gas engineer was sent out to fix a leak via my home insurer, Sky. Issue was fixed promptly and was kept up to date throughout, plumber was very friendly and knowledgeable

Very poor service, tried to charge £2,000 for a day of scaffolding use.

They came through our AXA home insurance. Partial lighting loss upstairs. Electrician from Go2gas came and couldn't solve the problem, said the attic boards would need to be removed so they could trace the issue and so couldn't quote for the job. British gas electrician came, solved the problem in 10 mins and all lights working.

We work with Go2Gas for emergency insurance work and they are absolutely amazing. Can't fault them - always super speedy and reliable.

These guys came round after being sent over by a boiler cover company. They came round to service a fully working boiler. Leaving the person in attended to service this perfectly working boiler, we were then told it had an issue and they packed up and went. Suprise suprise the boiler no longer works. How is it someone can come to service a boiler and actually get it to stop working. Will be taking this matter further through the appeate channels. Basically I wouldn't get any of these guys near my boiler if it works.

Great staff

Sent a chap out to fix a leak.. did a fantastic job, was friendly and polite and explained the process as he went. (Thank you, Dave!). They were also extremely good at keeping in touch after the initial contact and letting me know when the engineer would be on site. Would definitely use again.

Go2Gas attended to my plumbing issue on 25/06/2024 the day of my birthday and damaged my toilet and cistern to the extent that we were left without toilet facility. The plumber said he would return back on 27/06/2025 to fit the new toilet and cistern. Today 01/07/2024 I write this review as they still have not come to repair. This company has been the designated repairers for Halifax Emergency cover in conjucnction with CET solutions. They are a bunch of cowboys, I would recommend NO ONE to use them.

I would avoid using this company. Very rude customer service who are not helpful. And won’t take responsibility for their own faults.

My engineer totally missed where the leak from my property into my downstairs neighbours flat was All he did was take pictures and Close the case down Subsequently 2 nights later my neighbours ceiling collapsed and her electrics blew up and her kitchen is ruined needing extensive repairs

My Home Emergency Insurance sent an engineer from this business to check/fix the heating problem. He visited and checked the pump, and said pump broken. He did not do anything else and reported saying that until I do full power flush the pump cannot be changed. But I spoke to few qualified engineers, and they said this should not be the case as the pump is old it could have broken and chemical flush is adequate, but the pump should run to do the chemical flush in my understanding. In my opinion the engineer from Gas2Go dodged to do the work by using this flush matter as an excuse. Now I am arranging another engineer t do the work in my own expenses and he is going to drain the water from the system and replace the pump and pour chemical into the system. In my opinion this should have been done by Go2Gas, but now I am paying for the job.

Daniel Woods, the boiler engineer, exceeded our expectations. His cheerful disposition and genuine helpfulness turned a heating problem into a smooth and positive experience. His expertise and friendly approach make him a standout professional. We're grateful for his excellent service.

Very bad service, and the engineer was not experienced, and not professional, he doesn't know what was wrong , he visited twice and left one of pipe open my kitchen got flooded twice

Hitch was informed we were not available at a specific time from which he took no action which led the engineer to not visit so another day without hot water and heating.

An emergancy roofer for our roof which is leaking and which we reported on friday is coming today Monday between 9 and 1pm having to ring twice to have an update on when this guy will be coming only to be told there is a 2-3 hour delay is beyond a joke no communication no deciency to ring and tell me now im having to cancel appointments for my son and we have been stuck in all day. I would not recommend this company to anyone. How can you expect anyone to wait over 6-7 hours for someone to come is beyond a joke

Following a previous visit to replace a faulty unit on our Megaflow hot water tank we awoke 2 weeks later to find we had no hot water. They sent out another guy to investigate the problem who replaced another unit but in messing with the electrics managed to disconnect the electricity supply to the boiler leaving us with no heating at all. He confessed to having no electrical knowledge and wasn't qualified to fix the boiler. His parting shot was "It's not my fault, I haven't done anything wrong"!

Inconsiderate company no care for a terminally ill child living at the property. Our boiler stopped working and go 2 gas was instructed via our insurance company. Took over 3 days to rectify with 3 different engineers to attend our property out of hours late in the evening with the first 2 engineers not having a clue of what they were doing, a simply fix that took longer due to the incompetence of the engineer. One even stated he's not gas registered and can't touch the boiler!!! Our insurance company was aware of the terminally ill child who advise this was important and been passed on to go 2 gas however they ignored the importance and schedule in the workload to suit their engineers. We had no hot water or heating for 3 days leaving the child severely impacted that could have could have led to major health issues. The staff were rude and chose to ignore a terminally ill child's life.

Very well experienced engineer came to fixed my boiler no hot water.He done all the diagnostic test and boiler working perfectly fine! His name is Roger..Well done mate Thanks so much!

Had this company cancel on us 2 days in a row now due to sickness and a work overload, We have a 3 month old baby in the house at the moment and now they have told us we are the one of the last jobs on tomorrows list (so they might not make it again), you would think after 2 days of cancelations they might make an effort to get to you.

The engineer was with attitude and did not have the required tool. Bad customer service from the call centre to the actual engineers. Do not use.

This company was allocated to check on my boiler through my insurance, I made sure to inform before they arrived and again as they were here that I already had a separate gas engineer run a diagnostic on the boiler and that it needed replacing due to a defective valve. Two people showed up and spent no more than 10min looking at the boiler, telling me that they repressurised and all was sorted. I questioned them as they were leaving and insisted I thought the problem was bigger than a loss of pressure (the pressure drops completely twice a day) but they smirked and brushed it off and told me I had nothing to worry about. Sure enough, not 5 hours after they had left, the pressure dropped again. Absolute loss of time and a disappointing company to be selected my by insurance company.

I needed an emergency gas safe engineer due to a boiler fault just before Christmas. I used Go 2 Gas and was very impressed by the engineer Daniel Woods who was both extremely knowledgeable and very helpful. My problem was solved quickly with little fuss or disruption and I must state that Daniel is a credit to that company.

Service was 1st class and Connor our engineer was helpful, polite and professional. Connor explained what he was doing and completed the task quickly! Could not recommend highly enough. Thank you!

STAY AWAY FROM THESE INCOMPETENT FOOLS If I had an option to give them a 0 star, I would have . Had a boiler service engineer come through them ( as a part of my insurance with 24/7 home rescue) on the evening of 27.11 and ever since he left the boiler stopped heating the radiators . Everything worked perfectly before this engineer’s visit yesterday evening. Now , I am left with no heating and hot water whilst it’s sub zero temperature outside .

Called out as part of my home are insurance. Called back within 10 minutes and attended to unblock the toilet within a few hours. Engineer was polite and pleasant, unblocked the toilet in 10 minutes and checked all drains were flowing. Thank you.

Go2GasSolutions answered my call via my home insurance emergency call-out cover. Their response was prompt and from the time of my initial contact to the visit of their engineer, Go2GasSolutions maintained regular contact. The engineer, Jamie, provided a professional, friendly and excellent service. He quickly located, identified and remedied the problem with my gas boiler and explained its cause before leaving. All is now well.

I am very pleased with my boiler repaired by Daniel. It took him over two hours to complete the job and he did a professional job. Thank you Daniel. I definitely want you to service my boiler next year as I have a peace of mind.

Terrible company expensive and not professional plus have proper bad drivers!

We had a leak from the kitchen ceiling. The plumber diagnosed where the leak was coming from BUT all he did was use a sealant gun to try and fix it and also cracked my bath panel whilst taking it out. The next day the leak was still coming through and not fixed. Surely he should have replaced a part instead of sealing it !! Not happy

Never use them, they came to fix a blocked toilet (insurance claim) they were not able to fit the rod in the drainage and they didn't have cable service, however they reported to insurance saying they tried rodding twice and unable to unblock the drainage Insurance is not covering me even though another engineer from different company came and unblocked it with in 15 mins Their inability to finish the job now costed me money

We had a burst pipe and Connor came and fixed it with no fuss or bother. He was efficient and did an excellent job. He had to fit a new tap which he had with him. Connor was very friendly and polite and got on with the job - we couldn't be happier. He cleaned up after himself and left two very happy customers. Excellent work.

excellent service from two engineers. One attended my property last night, the other engineer came today. Problem with boiler identified straight away and rectified while on site. I was constantly informed when they would attend and notified by phone just before arrival. Excellent service very happy to use this company again. Third and final visit from engineer Ryan yesterday. The job is now complete. Excellent service. Ryan and Excellent notification again of time of arrival

Went through insurance due to a boiler problem and was given this company, the plumber did not seem keen on wanting to solving the issue completely. Seemed rushed and not wanting to investigate, I had to call in another company to come and redo what was done properly.

If I could score this cowboy outfit with a zero score, I would do it, shocking service, after receiving what seemed like 20 plus texts, emails phone call the night before, they still failed to show up, safe to say I have requested that they never show up again at my door.

Jason is hands down the best engineer ever. Professional, helpful, knowledgeable and fast. Brilliant service. Thank you!

Shocking Service.....Appointed by esure through their emergency home cover for our boiler. 1st Booking on Sunday was moved from 9am to 2pm, then 9pm. Then without warning or contact they cancelled until the next day. Called to confirm the new time was given a morning slot. Guess what, moved to the evening, again no update. Called up at 10pm and given a pack of lies by their one operator on the evening shift that we chatted to earlier at 6pm saying they never spoke to us before ! Finally they sent an engineer turned up on the 3rd day and this is after they confirmed that on file was a note about my child's medical condition and we should be given priority ? Once on site they couldn't have figure out the voltage to the board and they had to call the Worchester Bosch helpline to be told they were reading the wrong colour wire.....OMG ! They finally set a report to esure with a load extras....that wouldn't be covered by the insurance. In the end I used a local Indie Corgi, who turned up the next day and fixed the issue by going to the local parts supplier, and when I mentioned the extras noted by Gas 2 go he said nope, not needed !

SHOCKING!! WAITED IN ALL EVENING THEY DIDN’T TURN UP OR CALL NOR EMAIL!! GOOGLE STATES THEY’RE OPEN 24/7 YET SURPRISE SURPRISE THEY OFFICES ARE CLOSED;THEY CAN’T EVEN ADVERTISE THEIR COMPANY PROPERLY

AXA insured - excellent electric service carried out.

Good service from the engineer today, fixed the boiler and explained what the problem was Thank you Dan!

Waited all day someone too come out to fix my leaking ceiling.after was told morning appointment then no one came morning then told afternoon appointment then earlier evening. I had chase up all day After 3 calls they sent James .. he fixed the loft leak in no time .was really pleased with he’s friendly manor and great service would just say can u please update customers in the office to call and give more of a time rather than having wait 9 hours . but James defo should have pay rise and fixed the leak so a thank you too James …5 stars to james

Not a good company at all. They lie about attending your property and complete the jobs manually. They made me wait all day and no 1 showed up. They don’t answer their phones. Avoid if possible

Very good & friendly.

Great young guy ( Jasper) that came to fix our boiler through Nationwide Home insurance. Professional and expert. We are very grateful to them.

Great company. Roger the engineer not only good at his job but such a great guy. Pleasure to deal with him and the company.

I had an emergency call out arranged for between 10am and 2pm. No sign of the engineer at 2pm and no update from the company. I call them and they say there's been a 6 hour delay and that they estimate he'll be around between 5 and 9pm. I ask them if they could give me a 15 minute notice so I won't have to wait around in my cold flat all day. 9pm no sign of them and no news, I call them again and they say they'll be around later tonight. Ok. So I wait for a call. At 11.15 pm the engineer calls me with no notice and asks if I'm home. I say I can be there in 15 minutes. He tells me he has to go on to the next job. Outrageous.

The engineer was on time and did a super job. Hot water is in my tap again.

A bit of a complicated review, bare with me. The company is absolutely fine, everybody is friendly, polite, professional, excellent communication, prompt, punctual. The issue is that we are at a stage in this country where these guys are stretched waaaaaay beyond capacity now. I've had no heating for a month, have frostbite on my hands (despite using gloves) and I'm mentally going insane. Called the insurance company because I had an error message on my boiler, took 2 visits to replace a fan, but after the replaced the part, my boiler packs up after 30 minutes with some new issue that never happened before. I've had 2 additional visits (1 week gap apart) but because the engineers have so many jobs in their day, they never stick around for more than 20 minutes; they're unwilling to wait around to diagnose what's wrong and therefore not seeing the issue I've been playing a game of sending them videos of the boiler when it goes wrong. This results in a lot of guess work, hours on the phone whilst living in a house with 3 degrees Celsius. So much for paying for a home emergency insurance. At this rate (if I survive) it'll be fixed in Spring. And with private boiler engineers going to big home developments we are left with no support coverage.

Our heating system had broken down and we contacted our home insurers on Friday) They booked us in and we got a call from Go 2 Gas saying that an engineer will visit us on Sunday (this is the new year weekend when most folks are not working). We again got a call on Sunday saying the engineer will visit us in the next 20 mins. The engineer (sorry I didn't ask his name) came, listened to us patiently, looked into the problem and replaced the capacitor and actuator (he was carrying an extra in his van). He thoroughly explained to us the root cause and also suggested us the steps to prolong the life of our heating system. I really couldn't thank him enough. We were getting tormented with the cold and thanks to his efficient work, we are now getting heat again. My apologies again for not asking his name. Warm hugs to the person.

Made the problem worse, rather then actually fix the issue leaving us three days without hot water and heating

I contacted my insurance company at 8am, received phone call from Go 2 Gas at 8:26am, the lady said an engineer would be out between 11 & 3. Received another call at 10:15, saying the engineer would arrive in 10 minutes. Curtis arrived on time, very friendly and polite and certainly knew his job. Very efficient. Needed a new fan, which he had on his van, fitted it and checked all radiators were working. Thank you Curtis for an amazing job and arriving promptly even though its snowing and -4.

Jordan was absolutely fantastic, we can not rate his work and friendly manner high enough! 100% recommend!

Jordan arrived promptly, smiling and very friendly and fixed a leaking pipe confidently and swiftly. Lovely young man who knows what he’s doing and I would definitely use him again.

After being told by British Gas that they couldn’t sort the pipe blockage to boiler I contacted my home insurers who sent out Jordan from Go 2 Gas. He managed to fix the issue quickly and even helped sort the pipe work so it would be easier to get to in future. A friendly helpful guy who went the extra mile, will definitely be recommending x

Would definitely recommend. Very friendly quick and efficient.

Jordan was very professional and went the extra mile. He is a charming young man. Please give him a huge pay rise😉

We had a visit by an engineer called Jordan. Lovely person who found and fix the leak quickly. Professional job!

My water supply pipe to my taps sprung a leak. I immediately isolated the water and called my Insurance home emergency dept. at 21:45 on a Sunday (Bank Holiday) and they called at 10:30 the next day and arrived at my property at 11:00 and rectified the leak in Uxbridge. Amazing unfortunately I didn't get the plumbers name. Thanks all

Poor customer service. Manager very rude tone of voice needs some basic customer service training. Engineer seemed like he just wanted to go home.

I am very disappointed with this company. My boiler stopped working and I logged a claim to my insurer. They appointed Go2Gas and an engineer visited us, he checked the system and soon he found that a pipe was blocked. He told me that he need to get approval from the insurer to replace the pipe and he will visit me the next morning. But nobody visited me and I got no update about my case. I called the insurer to check and they told me that engineer put a note that my radiator system needs power flush and it is not covered under the insurance. I called a private engineer and he confirmed me that power flush will not fix the boiler unless we replace the damaged pipe. The go2gas engineer lied just to avoid insurance claim.

I've had a leak for a few weeks. No idea where it was coming from. Within minutes Connor found it and fixed it. He was brilliant and very polite.

Worst plumbing company! don’t use them, they will cause more problems and not fix your problems

George resolved our blocked pipes and leaking pipe. Honestly first class, professional. Had mask on, was friendly, took his time for a job that probably took longer than it should have. Really happy. Thank you George. I would use the company again.

Dan Scott is a great engineer and i thank him for his professionalism and patience. Monika Thomas Hardy House

Two engineers came all the way from Milton Keynes to Harrow after we lost all heating in the house. What a lovely couple of lads. Clearly extremely knowledgeable and diagnosed the problem within seconds. Incredibly thorough, friendly service and sorted out the issue promptly. Can’t praise the service highly enough and wouldn’t hesitate to recommend them.

Unfortunately this company has been used on at least half a dozen occasions over the last 20 months, on behalf of our Home Insurance company CET, and today they came out and decided to create excuses to not conduct a basic repair for our toilet cistern that had been leaking. The engineer on duty named Mr Ivan decided to tell CET via Go 2 Gas Solutions that no one was in the property upon his arrival, and that there were two toilets in the property. This meant that Mr Ivan left our property on the understanding that he could walk away from an emegency repair without communicating to me about it or making an attempt to diagnose it. This all took a grand total of 10 minutes, and Mr Ivan spent a total of 5 minutes in his van to create the impression that he had spent time on the repair. You have seen other reviews and they average 3.5 out 5 which is poorer than others.

DO NOT GO TO GO 2 GAS SOLUTIONS LTD!! Don't know why Tesco use these cowboys. Two visits to fix my shower but failed miserably. Tesco advised me to appoint my own engineer in the end! Very rude on the phone too - use them at your peril

Mike the engineer came to our property Omg God send.. he spent so much time trying to find the fault with our heater.. tried several things God bless him .. he kept taking his shoes off each time he walked in.. very polite credit to the company thank you

Useless and rude.

Not worthy of even 1 star. Had someone I believe by the name of "Dave" come out the other day as we had no hot water running through taps or shower for over 24 hours. We all work in the household for the NHS, face to face with patients. The plumber came out and had a look in the tank and advised it wasnt filling up and seemed stumped. Couldn't figure out why and assumed there was a really big leak somewhere even though we told him there wasn't. We suggested maybe it was airlock but he didnt take this into consideration and went full steam ahead with a suspect leak and advised he couldnt fix it or suggest a temporary fix and that we would need to contact our home insurance to organise leak detection. After practically begging our home insurance for a second opinion as we were 100% certain there was no leak, we had a plumber for Metroplumb come out and he fixed the hot water within minutes, turns out it was just airlock. Moral of the story; Go to Metro rod /Metro plumb!

Give these guys 0 stars if I could. Absolute CON ARTISTS . Do not use these guys, they'll mess up the job and then lie through their backsides to cover themselves.

The engineer that came to my house gets props for his friendliness, but the disorganisation of the company (being told someone will be with me around midday, get a call at 8pm saying he can be there in 40 mins...) and the fact that they use cheap parts that were broken on new, and I was left with those parts installed to get my own tradesperson to come back and fit an actual working part is ridiculous... Not happy with the time wasted by them

Really not sure why Sheila's wheel use these people. Were supposed to come between 10am-4pm and nobody turned up and again were supposed to turn up between 7pm-9pm yesterday and again nobody turned up. Great emerging service!!!!!

Top notch service from James. Very friendly and very professional. Fixed the problem and fixed some other non-related problems that could cause problem in the future. Even went as far as giving advice on what to do and what not to do in order to maintain the boiler….A great guy.

James, the heating engineer, was able to diagnose the problem with the Worcester boiler very quickly and precisely, carried out the exact fix applicable immediately. He also explained everything as he was diagnosing and fixing the issue. I'm very impressed and highly recommend him.

Explained the issue, showed me, fixed it. Job done.

We had a problem with our boiler . Cannot fault the service we had today from Dan, he phoned when he was on his way and arrived when he said . Nice to have an engineer who knew what he was talking about , problem solved . Thankyou Dan you are a credit to your company

Thank you James for looking at my boiler. it was late and he made sure everything was working before he left, which was much appreciated.

Mark Nevard is the most rude unprofessional manager of this company NEVER would I recommend him

Dealt with Hitch in regards to book my annual gas safety test, he was really professional and understand exactly what needed to be done. He even called me before my appointment just to let me know it was still go ahead. Makes all the previous suppliers look like cowboys. Thanks Hitch you are a credit to the company

The most atrocious company that i've ever had the anguish of dealing with. I would give them zero or minus stars if i could. Inefficient and incapable. As almost all the reviews have said below, if you are going to them via an insurance company, then DONT. They will keep misdiagnosing to get more money from the insurers and delay the job as much as they could possibly get away with. They also hog all the jobs from insurers but don't have the bandwidth or the supply chain setup to operate as a home emergency company. They are more like a we'll do it when we can get to it kind of company. I won't go into all the details of what happened to me because I have already logged a formal complaint with the insurers, but i wanted to post this as a warning for others.

Quiet organised but difficult to find if youve not been.

This company turned up at my neighours property this morning, I wouldn't know if he wasn't shouting so loud he woke up 2 people on sedatives. He hammered on something 4 times and then told my neighbour to call the council. There is now a pipe under my sink that runs all the way down leaking that wasn't until he turned up. I truly believe this is sabotage or he doesn't know what he is doing. Took a picture of him getting in his van so he can't say he wasn't here. I haven't actually used this company but if this is how they operate I'd advise people to stay away from them at all costs....or before it costs

Thank you for your prompt attention arrived on time jamie identified the problem

Jaime and Brandon attended to a problem with my home heating as the heating would not come on. They arrived on time and were very polite. They identified the problem and fixed it within 20 minutes. At all times they followed covid protocol and were masked. Great work and no issues with the work carried out. Thank you

Pity I can't give these lot zero stars..I called them out to look at a problem with my boiler through my insurance firm when my plumber mate wasn't able to come round my house..the bloke from G2G said the boiler was working fine, despite the F1 error code without drop in pressure.. but rather the sump pipe and mainfold is cracked and needs replacing..otherwise theres a risk of a carbon monoxide leak!...he declared the unit unsafe, isolated it and said he'll be in touch via my insurance company to let me know the cost of replacing the damaged part..you can imagine my shock at hearing these folks wanted 450 quid to replace the part, and it would take 7 days to order..but insurance would pay the first 250 towards the cost..whoopty fking doo!..in the meantime I got my mate (a gas safe registered heating engineer) to take a look at the boiler via video call, he said theres nothing wrong with the sump/manifold at all..he correctly diagnosed the pressure sensor needed replacing..so I bought a reconditioned part off ebay for 17 quid, and fit it myself with his help..took around 30 minutes in total, and now i've got hot water and heating back, and the carbon monoxide monitor I got fitted hasn't gone off once!.. anyway I strongly advise anyone using their home insurance to call these cowboys out to think twice before doing so..because they'll likely make up problems which require an expensive fix, without actually dealing with the genuine fault..they are a complete and utter disgrace to their profession, and the extra money you'll pay your insurers for home emergency cover isn't worth the paper its printed on!

Atrocious company. Identified by my insurance company to isolate a leak. We were unable to turn the gate valve so had to stop mains supply and drain the system. Go 2 gas show up 14 hours after taking the job. The engineer, Jamie, claimed he loosened the gate valve and left it in a closed position and then left the property without opening the mains supply. No surprises that his loosening was actually breaking the gate valve and so the leak persisted. Called the insurance company back to ask the engineers to return - engineer refused repeatedly and then claimed we must have broken the valve after he left. Go 2 gas then claimed they would send their MD to look at it - same guy shows up with a smarmy grin on his face and no apologies. Meanwhile we spent almost 24 hours without running water. Would never use this company personally and would recommend that insurance companies drop them. Engineers that make mistakes and then go on to lie and shift blame about their own incompetence should not be allowed to work.

Brilliant service and diagnosis, sorted our problem within 15 minutes!

First class service by Mickey today. Quickly found the fault that another company's engineer had missed. Had replacement part on van and installed it quickly. Very Happy😊

First engineer was good, couldn’t fix the problem but put in a work around so that we at least had heating. Second engineer booked several days later between 9 and 1. Several phone calls later he arrived at 6pm. Customer services quite rude, please don’t call me “mate” when I’m phoning for the fourth time to find out where the engineer is. I only used them because they are contracted to my insurance company, I wouldn’t use them again.

We had a boiler problems and first engineer checked everything and it was ok. But another problems with boiler then Go 2 Gas engineer turns up within 24 hours. Number 2 engineer found a problem and he fixed the same day. My husband and I so happy with their skills and visiting time. Much better than the British home care. Many thanks to Go2 Gas

We've had issues with our boiler for the last 18 months. It has been "fixed" by two other companies, with the problem returning. Dan from Go 2 Gas Solutions came, opened the front of the boiler and said, "The filter is blocked, that should have been checked and cleaned out in the service schedule". One look and the issue has now been solved. Dan was the 7th engineer to look at this boiler and the only one to spot the glaringly obvious fault (when you know what you are looking at). The filter is the first thing you see when you open the boiler! Thank you so much Dan!! Extremely professional engineer!

Wonderful, fabulous, amazing service - can't thank you enough! Wish I had you do all my plumbing. Sorted out a problem in 45minutes incredibly late at night after working for over 14hrs on shift, still cheery, kind, patient and clear. Thanks to you my heating and hot water are better than ever!

I did contact my home insurance regarding my boiler.So they did boooked an appoinment with Go 2 Gas Solutions.An engineer supposed to come in between 8am to 3pm,but around 2pm I have received a phone call from their customer service that the engineer is running behind his schedule and going to come between 5pm and 6pm...Long story short he didn't show up even at 5pm or 6pm...how disgrace they dare to call at 11pm saying an engineer is going to come around 11:15pm.serious this is how you dealing with your customers at night?calling nearly midnight...disguisting disguisting...people plan their day,taking day off's..and waiting all day for nothing...

My home cover booked them to attend a leak. Home cover called saying Go 2 Gas Soloutions would be here between 6-10pm, was that ok? Also said engineer would call. No show and No call.

Young engineer came to repair our boiler this evening in Wellingborough. He was very thorough and efficient and sorted the problem. Very pleasant young man. Excellent service.

Booked a callout through EDF Home Cover. An engineer called Mark arrived at the appointed time and repaired my boiler in 15 mins. He also gave me help and advice which has probably saved me a few thousand pounds. Have saved their number and will call again when needed. Highly recommended.

Great company to deal with ,100% recommend 👍 5/5 stars ⭐️

Great team and a local company. Mark and Roger very nice guys and started from nothing to building a great company with hard work and determination.

Avoid this company. They took on a job which was subcontracted to them through my Home Emergency Cover, supposed to show up between 10.00 to 17.00, never showed up, "Engineer" rang me 8 pm said couldn't find the house which is ridiculous. Spoke with a guy in they're office who put me on hold and then just hung up and didn't pick the phone after because didn't want to deal with me. I was left with a leaking water pipe for 48hrs, would have been quicker to call my local plumber instead of dealing with these cowboys.

insurance companies should blacklist them Reported broken boiler: Day 1: accepted the case 5 mintues after i reported it to the insurance company to never show up Day 2: Chased insurance company who rang them and said they will come between 6-10pm.... rang insurance company at 6 saying no one has contacted me, and they reassured me that they will be here.... cowboy engineer shows up and spends 5 minutes on youtube figuring out what is wrong... then uses his lifeline and calls 3 friends to get some advice. And then the sales tactic starts:" your boiler is broken you need a new heat exchanger and its not repairable.... but guess what, a mate of mine can get a great deal - £1600+VAT for an IDEAL boiler - but don't worry, the insurance company will give you £500 to help towards it" .... worst part - he takes my details and leaves me in the cold with kids Day 3: I book someone else to change my boiler after speaking to the insurance who confirm its the heat exchanger.... anyways another day oni the cole with no heating or hot water Day 4: boiler replacement engineer comes, asks why i am changing a perfectly good looking boiler - i explain him. He then turns it on, looks at the error code, opens up the boiler and plugs in his multimeter to tell me within 30 seconds that its either the pcb or the thermal sensor - the heat exchanger is perfectly fine. He then shorts a wire and kicks in on ... .and guess what: hot water and heating turns on instantly..... he then checks if the fan is running fine and says no need to change the boiler - its a cheap enough fix. i just rang the insurance company and told them i am using a local plumber who got it sorted but they are now saying the boiler is marked in teh system as beyond repair! i am now fighting with insurance company to get it properly fixed (i.e replace the part after a proper diagnosis) and also formal complaint to get these cowboys blacklisted! can't believe it - am fuming that he left a household with kids iwthout heating to secure a boiler replacement sale!

Having called my Home Emergency Insurance Company, I was given a timescale for when the engineer would arrive and told I would receive a call from Go 2 Gas Solutions prior to the engineer arriving at my house. A call was received and the engineer arrived 30 minutes later. The problem was identified and resolved within 30 minutes! Great service and i'd certainly recommend their work. Thank you!

Go 2 Gas Solutions must be the worst company ever for customer service, they never turn up when expected despite 6 hour windows. Left without heating, hot water for over 48 hours now, they do not care, they never ring to let you know that they are running late or not turning up at all. I personally would not use them but they are through the insurance company Direct Line who seem to sub it to AXA, they have been no help either, must have spent over 3 hours on calls in total trying to get someone to come. Why insurance companies use Go 2 Gas Solutions is a mystery as their service is appalling.

Totally agreeing with the previous 2 posts. You can tell if a company is good or poor in how the deal with Problems, not when things goes as expected. Nearly a week now, without any heaying what so ever! In this instance, took 4 days to order a part which was, we were initially informed was a standard water pump, even then no one informed us of this. I complaint to a manager who said he would try a different distributor and get back to me. He never did. Why they could have tried this before I rang?? This was over the coldest weekend we had, Jan 23rd! I had just come out of hospital with a new knee an so was totally housebound. So, due to be fixed on the following Monday afternoon. Received a call, 20 mins after the engineer was meant to be here, to say it was the wrong pump and they would have to get back to the distributor and let me know but nothing was going to happen that day. They didn't ( again) and I am still waiting without any knowledge of when as no one gets back to you. Gary Parmley, Warwickshire.

Totally agree with Rahim. You would think he wrote my story. Waiting 15 days and still not repaired. Partly the insurance company and the rest Go2gas. They both pass the buck. Spending 11 pound a day on electric heaters to just keep the damp off. Parts never answer the phone but the girls on customer service are sympathetic. Lockdown and freezing and a ruined Christmas.

Boiler breakdown 'home emergency' callout via insurance. Go2gas attended just before Christmas, complex repair, involving several parts. G2G were amazing. All staff friendly, personable and professional. Especially, Gaynor (customer service) and Nicky (parts) who had to chase my insurers (who were dreadful) + Mark who came out, probably the best, most knowledgable gas engineer I've ever used. A highly recommended, excellent company in every respect, thank you.

Excellent response from the company, polite and efficient. Stephen arrived on time and carried out the work required in a professional and timely way. Am happy to recommend although as an insurance repair I hope I won’t need them again!

This is a wonderful company, with exceptional customer service. My query was answered very quickly, and a fantastic engineer, Micky Davenport, arrived at my door and solved the problem with great expertise and professionalism. What a joy!

They were sent by Swinton emergency cover, they turned out at 8.45pm and fixed the issue within 45 mins. Roger our engineer was determined and tackled a repair located in a very difficult location with good humour! Highly Recommended and Roger is a credit to the company

Excellent work carried out by Roger I would highly recommend this company.

Extremely poor service, I am waiting for last 15 days to get a call from them to arrange a date to replace the boiler parts. I call insurance every day and they promise but nobody calls. I believe thet have pathetic customer service and they should be reported to proper authorities

So very dissapointed in this company. They diagnosed a Boiler pressure part that needed to be replaced. They replaced it in 20mins but didn't energise the radiator system to test whether the problem had been solved or if the heating system was working. 2 days later when we used the radiators heyho the problem was back. So my advice is that you should stay away from this company at all costs! Totally no utterly dissatisfied!

Arranged through my insurance company, came out next day but needed a new part, a week later had not ordered the part still, meanwhile I have no boiler MS and a heart condition. MASSIVE stress, anyway they closed the case. Without telling anyone why, insurance co had to ring and find out, turns out I need a new boiler! Why not just tell me this - lies about my insurance company messing me around nope it was go2gas solutions. Would never ever recommend unless you enjoy being lied to.

Shoddy repair to plumbing also left in dangerous condition by failing to reconnect Earth strap and cable. Total lack of customer service skills, LV Insurance have chosen a very poor partner.

Company is a sub contractor for our insurance company LV. They didn't show up. The contractor claimed he knocked and called - he did neither. We are in lockdown! Liars. Stay away. Wouldn't reccomend LV either as they seem to like cowboys. This was supposed to be a second visit, after their first contractor failed to stop leak.

Received excellent service from Go2Gas - especially Tony their engineer. It was all through a Home Insurance Policy with my bank and the whole process was super efficient. Again, special mention for Tony!

My family & I would especially like to thank Rogers for his transparency, service & fixing our very problemantic boiler. With the current situation going on, our boiler breaking down was the worst thing to happen. Rogers was back within 24 hours with the correct parts and fixed all the ongoing issues. (And even when he was unsure if stock will arrive in time, he still offered to come back to provide us with portable heaters). Thank you Go 2 Gas :)

Horrible company, extremely unreliable and poor manners on the phone. Would avoid at any cost.

There’s no 0 solutions, don’t deal with them, under 0 star, engineer came watch and go !!!!!!

Go2Gas were allocated my emergency and supposed to attend my house on a specific date in Jan 2020 between 1300 and 1700. Still no show by 2130. Called them and they rearranged to meet following day 1500 to 1900. Eventually arrived at 2100. Carried out a diagnosis and left without doing any repairs! Sent an engineer 4 days later, after several excuses as to why they could not attend. He did some work around the system but left without rectifying fault. He did however submit a work sheet falsifying my signature saying he’d been on site for 5 hours and that he left the property and all faults were rectified and that the heating was working. This was all completely untrue. Was there for maximum 90 minutes and the heating still isn’t working!!!!! Due to this I cannot recommend them! They were dishonest.

Amazing service

Excellent service. My Home Emergency Insurance sent them out late at night. Gaz fixed my lack of heating and hot water problem quickly and efficiently (luckily he had the right PCB part on his van for immediate fix). Very impressed and grateful 5/5.

After discovering a leak, our insurance company arranged for an emergency engineer's at short notice very late at night. Engineer arrived within an hour or so and efficiently rectified the leak. First rate service including ability to track engineer en route.

Had a leak from a broken central heating pump on a Sunday night. Roger from Go 2 Gas Solutions was sent by the insurance company. He turned up at 11pm and worked through the night on a fiddly job to make sure that we could have the water back on as soon as possible. He was very nice as well as incredibly professional and thorough. Would recommend for both the excellent workmanship and customer service. Thank you very much!

Go2Gas person attended through my Emergency Insurance, regarding my Boiler Problem. Very Polite staff (Roger). Did his job efficiently and my boiler working now. He does know what he was doing.

A pipe under my bath came lose and water was pouring through the kitchen ceiling and light socket. A plumber from Go 2 Gas Ltd was sent by my insurance Company. They arrived within an hour. Very friendly, professional and helpful. Fixed leak, checked electrics and gave me advice on what I need to do going forward. Would definitely use them again.

Had a hidden water leak and an engineer from Go 2 Gas was sent by the insurance company. He did a fantastic job and was polite and punctual. I cannot recommend him highly enough.

The man who is on the phone this evening is the worst I've ever experienced. After waiting in all day on an engineer and receiving a phone call to say they were running late, they have tried to say that an engineer tried to gain access. We did NOT receive any phone call or have anyone at our property at all. After giving us attitude after asking what number they called (they never) he refused to give me his name and to talk to a manager. The worst company we have ever had to deal with

Great customer service. Promptly resolved the issue. Would definitely recommend!

If one could give a minus score then I would! Had a completely new heating system installed by this company, and, right from day one the system was extremely noisy! The company came back once to check it and once more for its annual service, each time we were told that the system is all good! The reality was a heating system which was so noisy that it kept you awake at night! Then right after the annual service the system would not switch off ie. The Boiler was permanently on, but it took quite some time for us to realize this, so then we had 2 issues! When calling the company (Over a period of 2 weeks or so) to arrange a visit to fix the heating system, they (The guy in the office was extremely rude) kept saying "We will get someone to call you to arrange a visit", no one ever came out to fix the system, we never ever got a response! We found another company to help us, these 2 companies were like Chalk and Cheese! The new company quickly diagnosed and fixed both problems, without any major fuss and right on budget, now our heating system works perfectly. Interestingly enough, the noisy heating system was purely down to the first company (Go 2 Gas Solutions) not fitting Auto Air Release Valves into the system, once fitted by the new company the problem went away immediately (After bleeding and balancing the system)! Would strongly recommend not using Go 2 Gas Solutions Ltd!

After contact with one of the directors, I am appalled at the unprofessional attitude and language towards myself and the company I work for. If this is standard practice from a director, then I would steer well clear.