Johnsons Plumbing & Heating ltd

Long term customer for 11 years + also via letting agents for 4 years prior to that. They've always been prompt, professional and helpful with planned work - boiler and tank replacement, annual boiler service, gas oven installation and water pump replacement.

I cant fault the teams work here. professional, punctual and well priced with no nasty surprises!

Johnsons installed our en-suite in February 2024.There were so many issues and poor workmanship, they had to return to our property many times to rectify the issues. They provided us with a shower door FOC and a Gas report which we assume was due to the fact we had had so many issues with their work (including quality of sealant application, a hole drilled in our shower board, a wonky toilet cistern and mismatched mitre). However, the worst issue was that they installed our shower pump incorrectly, which invalidated our warranty and made the pump splutter. Johnsons blamed it on the pump but we had evidence from the pump manufacturer that Johnsons had installed it wrongly. Johnsons then installed a different make of pump, again incorrectly, and then a third pump. Not only was this third pump installed incorrectly but according to the Pump manufacturer, it was the wrong pump! Despite the fact we had informed Johnsons after the first pump had malfunctioned, that it was installed incorrectly according to the manufacturer, they still installed the two others incorrectly. We sent them evidence from the pump manufacturers which proved they had installed the pumps incorrectly and also we had two other Heating companies view our pump and clarified the same issues. When we asked Johnsons to explain why they had continued to install our pumps incorrectly, they didn't answer, they just stated that they have plenty of happy customers and that they had provided us with a free door. When we asked again about the incorrect installation of the pumps, again they didn't answer but threatened us with their solicitors if we got in touch with them again. Bearing in mind that their work warranty was for a year, and this was still within that time period, it meant that they had reneged on their warranty. As Johnsons had the Guild of Mastercraftsmen logo on their website, we approached the Guild, only to find that Johnsons are not members! However, the Guild had read our complaint and suggested we approach Trading Standards. We have photos, Whatsapp messages, emails from two Pump Manufacturers and other evidence which shows what an appalling job had been done. The photos on this review are the work that was carried out which we asked them to come back and rectify.