Real Utilities
5.0(14)Poole • WaterSafe




About
Real Utilities are a Poole-based plumber carrying out domestic and commercial work. Formed in 2022 after a decade working in the water industry, they take on leak detection and repair, water supply pipe replacement and blocked drain clearing.
A particular speciality is moling, a trenchless method for laying utility pipes. Rather than digging a full trench, a pneumatically driven machine forces a path through the soil between two small holes, which avoids digging up driveways and front gardens and often works out cheaper than traditional excavation.
Their drainage work runs from routine maintenance and cleaning through to emergency unblocking and repair, using high-pressure water jetting and CCTV surveys to find and fix problems. They also handle sewer installation and replacement and surface water drainage, and they appear on the WaterSafe register.
Services
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Leak detection
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Water supply pipe replacement
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Reviews
5.0
Real Utilities is praised for fast, professional work on leaking or ageing mains water pipes, with customers often mentioning moling, new water mains and service pipe replacements. Craig and the team are described as friendly, communicative and reliable, arriving when promised and explaining the options clearly. Reviews also highlight careful reinstatement of driveways, paving, lawns and tarmac, with sites left clean and tidy after efficient repairs.
We had Craig & the team over to put in our new water main. They were so efficient and friendly and we couldn’t fault them! Only 2 small patches on the driveway made and they’ve been repaired perfectly!
I was well impressed with the work that was carried out on my property by Craig and Owen.they arrived at time stated,Moled my drive and fitted new mains water supply.They tarmaced over the holes that they had made,cleaned up my drive,very professional also very good price.I would Definitely recommend
I had a big water leak under my block paved driveway. I found Real Utilities on the WaterSafe Register website. They provided an outstanding service. They installed a new pipe within a day and everything was put back to normal. Highly recommended. Thank you.
Friday PM we had major leak below our drive. Called Craig, and he arrived in the evening, assessed the situation and offered to rectify the problem next morning. He arrived 0800 Saturday, dug a couple of holes, used his mole, inserted a new water pipe, and filled in. Job was completed by 1300. Most impressive was his professionalism, how he kept me informed of proceedings, but most of all, there was no signs of him being there. No mess, drive tiles replaced, amazing tradesman. Thoroughly recommend Real Utilities.
Craig and his team ran a new water main for us, following a leak, and professionally relaid all the slabs that had been removed by others. Craig arrived when he said, both to quote the job and then undertake the work. They worked well with other contractors on site at the same time to ensure a quick efficient job. They left the site clean and tidy. I would highly recommend this company
I cannot recommend Craig and his team highly enough. I had a leak at my property, Craig came to price a new water pipe and within 2 weeks I was booked in. Excellent service, professional and friendly. Thanks again
Had a leak under extension. Contacted Craig and Owen who attended next day. They explained everything fully. Next day they moled a new service pipe and secured a new stopcock and some further plumbing internally. Everything was cleaned up at the finish. They worked hard and took great care, doing things thoroughly. I definitely recommend this family company. Would use again.
A very quick response to get a quote for fixing a mains leak demonstrated a firm understanding of the issues relating to an older property. Everything was handled in a friendly and efficient manner. Craig and team sorted out new pipe work and left the area clean and tidy. I can thoroughly recommend this company.
Fabulous service. Craig arrived promptly and as promised at very short notice. Job completed quickly, efficiently and at less than original (very competitive) quote. Problem identified and job done cleanly and professionally. Would highly recommend. Thank you!
Had a new mains water pipe fitted, Craig and Owen were employed by our Company to fit. Lot of work involved by these two hardworking men, who worked long hours, would wholly recommend for any work you need. Would def re use when needed, Professional, courteous and conscientious. Thank you.
We had a mains leak under the house and they came out to assess straight away and booked us in super quick. Communication great, very friendly and clean and tidy. Thank you Craig, Donna and team. 5⭐ from us!
We recently had an emergency repair at our property, and I can’t speak highly enough of Craig, Owen, and their incredible team. From the moment they arrived, their professionalism was clear. It’s rare these days to find a company that not only knows what they’re doing but genuinely cares – and these guys went above and beyond in every way. They worked efficiently, with care and consideration, doing everything they could to limit any damage to our driveway – something we really appreciated. You could tell they take pride in their work, and that attention to detail made a huge difference. So happy with the results. If you’re looking for a team you can trust, don’t hesitate – I wouldn’t use anyone else and will be recommending them to everyone I know. Brilliant company, fantastic people – thank you again!
After a recent severe leak in our water supply pipe which was repaired via our insurance company, we contacted Craig after he was recommended to us ,with a view to having our water main replaced. He came around the same evening discussed our options and then gave us a very reasonable quote for the work. He came back and completed the job in one (long) day and left the place clean and tidy with all tarmac patches (kept to a minimum) neatly repaired , friendly,professional service and we are very happy to reccomend him and his team to anyone.
Job completed with care - would never know had been holes in lawn and block paving. Reassuring from first visit out about my service pipe leak. Good honest discussion over options - opted to replace old service pipe. Great job done thanks
Area
Opening times
- Monday
- 7:00 AM – 8:00 PM
- Tuesday
- 7:00 AM – 8:00 PM
- Wednesday
- 7:00 AM – 8:00 PM
- Thursday
- 7:00 AM – 8:00 PM
- Friday
- 7:00 AM – 8:00 PM
- Saturday
- 9:00 AM – 6:00 PM
- Sunday
- 9:00 AM – 6:00 PM
Additional information
- WaterSafe 142297
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