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Real Utilities logo, plumber in Poole

Real Utilities

5.0(14)Poole  •  WaterSafe

Plumbing work

About

Real Utilities are a Poole-based plumber carrying out domestic and commercial work. Formed in 2022 after a decade working in the water industry, they take on leak detection and repair, water supply pipe replacement and blocked drain clearing.

A particular speciality is moling, a trenchless method for laying utility pipes. Rather than digging a full trench, a pneumatically driven machine forces a path through the soil between two small holes, which avoids digging up driveways and front gardens and often works out cheaper than traditional excavation.

Their drainage work runs from routine maintenance and cleaning through to emergency unblocking and repair, using high-pressure water jetting and CCTV surveys to find and fix problems. They also handle sewer installation and replacement and surface water drainage, and they appear on the WaterSafe register.

Services

Reviews

5.0

Real Utilities is praised for fast, professional work on leaking or ageing mains water pipes, with customers often mentioning moling, new water mains and service pipe replacements. Craig and the team are described as friendly, communicative and reliable, arriving when promised and explaining the options clearly. Reviews also highlight careful reinstatement of driveways, paving, lawns and tarmac, with sites left clean and tidy after efficient repairs.

SP
Sophie P.Aug 2026 · Google

We had Craig & the team over to put in our new water main. They were so efficient and friendly and we couldn’t fault them! Only 2 small patches on the driveway made and they’ve been repaired perfectly!

JA
James A.Aug 2026 · Google

I was well impressed with the work that was carried out on my property by Craig and Owen.they arrived at time stated,Moled my drive and fitted new mains water supply.They tarmaced over the holes that they had made,cleaned up my drive,very professional also very good price.I would Definitely recommend

SJ
Shaul J.Jun 2026 · Google

I had a big water leak under my block paved driveway. I found Real Utilities on the WaterSafe Register website. They provided an outstanding service. They installed a new pipe within a day and everything was put back to normal. Highly recommended. Thank you.

BM
Bernard M.Jun 2026 · Google

Friday PM we had major leak below our drive. Called Craig, and he arrived in the evening, assessed the situation and offered to rectify the problem next morning. He arrived 0800 Saturday, dug a couple of holes, used his mole, inserted a new water pipe, and filled in. Job was completed by 1300. Most impressive was his professionalism, how he kept me informed of proceedings, but most of all, there was no signs of him being there. No mess, drive tiles replaced, amazing tradesman. Thoroughly recommend Real Utilities.

BS
Beccy S.May 2026 · Google

Craig and his team ran a new water main for us, following a leak, and professionally relaid all the slabs that had been removed by others. Craig arrived when he said, both to quote the job and then undertake the work. They worked well with other contractors on site at the same time to ensure a quick efficient job. They left the site clean and tidy. I would highly recommend this company

Area

Poole, BH17

Opening times

Monday
7:00 AM – 8:00 PM
Tuesday
7:00 AM – 8:00 PM
Wednesday
7:00 AM – 8:00 PM
Thursday
7:00 AM – 8:00 PM
Friday
7:00 AM – 8:00 PM
Saturday
9:00 AM – 6:00 PM
Sunday
9:00 AM – 6:00 PM

Additional information

  • WaterSafe 142297
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