RW Design & Sales Ltd

4.2(27)Eston • FENSA

Services

Bifold and patio doors
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Conservatory installation
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Reviews

4.2

Many customers recommend RW Design & Sales Ltd for fitting composite doors, replacement windows, bifolds, and conservatory roof upgrades, often praising Robbie and his team for their friendly, efficient service and tidy workmanship. Clients also turn to them for larger projects such as orangeries and media walls. However, customer experiences are sharply mixed, with several reviewers reporting major project delays, disputed extra costs, poor finishes, and instances where jobs were left unfinished.

Kelly T.Apr 2026 · Google

brian B.Feb 2026 · Google

Robbie and his lads done a lovely job on a very old conservatory I had, replacing all windows and doors and installing a warm roof, which we can use all year round now, previously they had done the front of my house and my neighbours with new windows and composite doors which is also a lovely job.

Chris G.Feb 2026 · Google

We suspected there might be issues early on when we were asked to pay a deposit to secure a start date, and then had to actively chase them up after payment to actually receive one. We were initially given a start date of 30th June, but the work didn’t begin until 16th July. On that day, we were asked to pay an additional deposit which now covered 86% of the total deposit before work commenced, and all that was done was the timber frame being put up. Another contractor was to work on the chimney breast for the media wall, and Robbie insisted that contractor finish before they could continue, even though he had originally told us they would complete the media wall first. It felt like they changed their story to buy time. The chimney breast contractors were punctual and completed their work without issue. We repeatedly contacted Robbie to return and finish the job, but were met with ongoing delays, missed appointments, and no communication. The media wall was supposed to be cut for a soundbar before the Venetian plaster was applied, yet they later suggested cutting it after plastering, which made no sense. Even the subcontractor was unhappy with that idea, and we refused. Eventually, we gave them an ultimatum to complete the job on a specific date or not return, as the situation had become too stressful. They did come back and finished the job, but the quality was poor. Within hours, the LED lights were hanging off like Christmas lights, and we had to reinstall the TV ourselves. To top it off, they later asked for an extra £100 because we declined their suggestion to cut the wall after plastering. We refused to pay anything further. Overall, I would strongly advise avoiding this company if you value your time, money, and peace of mind.

Zac V.Apr 2025 · Google

I had a side door fitted to my garage by RW Design. They were very up front about all associated costs and delivered the work quickly and efficiently. I plan to come back to them if I require further work on my house in the future.

Peter S.Apr 2025 · Google

DO NOT USE this guy/company. He's has recently LIQUIDATED his company (Jan 2025) and set up another with very similar name. Don't believe me follow the link below: https://find-and-update.company-information.service.gov.uk/company/11992904 In short, he took all my money and left leaving me with unfinished build (no roof, no internals, windows/doors not fitted correctly) Paid him as quoted at relevant points of the build. At roof level (3 months after predicted completion date) took a £18k payment, made ever excuse to delay, then made up an fake bill (10 months after predicted completion date) for 'unforseen work' which I stupidly paid, this took my paymens paid to quotation price dispute having a £4.2k fee on completion. Once he recieved payments, down tooled and left leaving me with an unfinished build!!! This was to be completed in Dec 2021 which slipped to Mar 22 and still stands how it was left as he refused to complete. So before you go ahead and enquire about works to your home or know of any family/close friends thinking the same, think twice before using this company and what he is going to do with your hard earned money, don't fall another victim of this conman....