Dorset Drainage And Plumbing Emergency Service LTD

Bad smell and water sitting around the manhole for a few days. They found a deep blockage in the main drain and had all the right kit to sort it. Much quicker than I expected and the flow is spot on now.

Kept getting water pouring over the edge of the gutter everytime it rained. The downpipe was blocked solid. Everything was cleared out and flushed through. Straight away you can see the differance. Would definitely use again.

Total nightmare when the toilet blocked and started backing up. Someone came out really fast, stayed calm and just got on with it. Problem sorted and bathroom left clean which I honestly didnt expect. Huge relief.

Drains under the house got blocked, tried rodding myself but to no available, so decided to call the professionals. I’ve used national firms before but they left me feeling a little uneasy, so tried a local one. I’m so glad I did. Called late afternoon and by first thing the next day Duncan was round with his gear. Very amiable chap, very professional and extremely knowledgeable. Had a good exploration of the property, then give a price (which seemed very reasonable and certainly much better than previous aforementioned companies) and got to work. Drains were cleared and cleaned pretty quickly with his high pressure jet and he’ll be coming back with a camera to find the root cause of the problem (ironically it’ll probably be roots and old Victorian pipe work) - which is all included in the initial quote/price. Would highly recommend to anyone with drainage problems.

Had flood in bathroom, came out within the hour. Was very professional and friendly and advised along the way what he was doing. Reasonable priced too Would use again .

A friendly, personal, rapid, professional and efficient service at a reasonable price. Was kept fully appraised throughout the duration of the work. Would have no hesitation in recommending them.

Had a blocked kitchen sink on bank holiday Monday, tried Mr Muscle drain cleaner and a sink plunger but neither worked. Called Dorset Plumbing & Drainage Services, someone answered and said they can come out the following day. There was no call out charge. The man was friendly and he cleared the blockage with a power snake. It now flows better than it has ever done before (I assume that is because the drain is now completely clear). The cost was £100. I think it is a fair price given how quickly they came. Would use again.

Very professional and was here in a couple of hours. Great service

Duncan exceeded all expectations for an emergency call out today and on a Sunday. Although when we phoned he was dealing with an emergency elsewhere he kept us updated as to when he could attend our emergency. Although he was a good few miles away he came to us as soon as he could. We originally thought we had a pipe leak but Duncan very quickly established the leak was potentially coming from the roof area. I would have no hesitation in recommending Duncan

Brilliant , Duncan is an excellent communicator , kept us informed on what needs to be done and came out quickly .

This guy Duncan, he helped me pluck up the courage to ask previous plumber to fix a job from months previously but thought it was multiple different things and solutions apart from the simple issue it actually was, and even my father who isn't a plumber thought it might be, just the pipe work was fitted wrong. Not the thermostat or the type of boiler. **Update - I know this this was regarding a previous plumbing issue not caused by him but it was alarming that he couldn't spot what it was after a good look around. In the end the original plumber probably worked out what he did wrong in a fraction of the time. He even suggest we needed a whole new toilet for a toilet seat and turned out out of the blue (not for the first time) to get it replaced over the weekend. I contacted another plumber on WhatsApp and said it was easy to replace without replacing the whole toilet. He turned up again out of the blue and was quite forceful on the intercom that I book him to replace the toilet. **Update - Duncan fully supported the idea the whole toilet needed to be removed and replaced and this turned out to be a load of cobblers that would have cost more money. The other company I contacted managed to replace the toilet seat no (or nae) bother by comparison. It's one thing being concerned and just wanting to help, you were too pushy for a fact it was not professional at all. I don't want to think he was looking to rip me off, seems like a decent guy, but didn't seem to know what he was talking about for a basic plumbing issues. I'm now second guessing whether he needed to replace a couple of the taps, I just wish it's something I could have done myself. Good to get a few different quotes before getting work done from my experience.

Duncan turned up quickly and on time. Fixed the problem straight away. Would highly recommend.

Responded very quickly to our enquiry. Diagnosed the problem and quoted the work without pressure. When we requested the work to be undertaken he arrived on time and carried out the work efficiently. A professional and friendly interaction. I am happy to recommend this company.

Duncan was a brilliant help. Can’t recommend him enough. He was really friendly, talked us through everything and made sure everything was working as it should.

Excellent job - turned up ahead of time, assessed the issue and sorted it out for us pretty much within an hour. Talked us through the problem and showed us the before & after of the blockage itself. I'd definitely use the company again in the future.

I have used Duncan for several years for drainage and plumbing problems. He will always come out the same day to at least assess the problem which gives me peace of mind. Then he will fix the problem either there and then or the next day! I would recommend him without hesitation.

I couldn't rate Duncan highly enough. He responded so quickly to my call and cleared a nasty blockage from my drains. Using skill and tenacity he unblocked the drains over the course of a few days and saved me a fortune on calling out a tanker, which most other companies would have recommended. A true professional who takes pride in his work. Drains look brand new.

Knows what he's doing great at his job can not say anything bad about him

Duncan was extremely pleasant & very thorough. He resolved the issue & ensured that it was all working before he left to make sure there were no other problems. He was very friendly & explained what he would do to resolve the issue. I would have no hesitation in recommending him. Thank you Duncan!

Further to a previous positive experience using this company, we didn't hesitate to contact them again. This time, we were without a cold-water supply from our kitchen tap. We called Duncan, he was really helpful, understood our situation, and said he would visit after he finished the job he was working on. He was punctual. After a few minutes, he offered us advice and recommendations. By the end of the afternoon, all was fixed and fully functional again. An excellent, friendly and efficient service! Thanks.

Duncan went above and beyond to find a leak in our shower which multiple other plumbers have not been able to identify. He even came back a week later

They came highly recommended by my plumber. I phoned them Saturday morning and within 40 minutes they arrived. Duncan was very knowledgeable and soon put matters right. He was also house trained as not only did he clean up afterwards he also use dplastic overshoes. I would recommend them and will use them again.

Cure of leak from hot and cold turn off valves on sink in en suite curing the water coming through the living room ceiling. Very efficient service Duncan did a great job

Very quick and responsive. Leak was detected quickly, parts ordered and fitted with minimal disruption. Clean and tidy work. Professional and extremely knowledgeable. Will use again.

Great service , fast, efficient and reasonably priced.

Duncan did an exellent job indentifying the toilet blockage and clearing the problem , finding a solution in spite of the manhole being concealed underground . He is very knowledgeable and experience and an upsolute pleasure to work with and would recommend 100 % .

Would recommend 100% Duncan arrived on time, He unblocked the drain and also installed a liner on a damaged discharge pipe. Excellent job, professionally done.