Abbey Windows - Double Glazing Reading

I searched for months and had quotes from more than 10 companies across reading. Abbey windows were the most competitive and did an outstanding job when it came to fitting the windows and doors. They were quick to book me in, and happy for me to leave them a key so they were able to do the fitting while I wasn't there. They identified a fault with the glass supplied and we're able to replace it ASAP, and also dealt with a few aftercare points quickly and painlessly. Would recommend to anyone.

Used this company many times. Always a seamless operation, from office staff to sales and surveyor and excellent workmanship. Very happy with both new installations and repair work to older windows. I would recommend them.

Rob from Abbey windows came to fit a bathroom window for us. In and out in an hour, left the bathroom clean and was friendly and pleasant throughout. Whole process from start to finish was easy, from quote to booking to fitting.

Excellent from start to finish. Easy and clear ordering process, quick delivery and installation by Rob who was fab! Great customer service. Would recommend and use again for doors and windows.

We recently used Abbey Windows and Doors for our new front door and installation, and the overall experience was brilliant. A massive shout-out has to go to Rob, who handled the installation. He was absolutely fantastic—professional, tidy, and did an incredibly thorough job. You can tell he really takes pride in his work, and he made the whole fitting process completely stress-free for us. The customer service from Abbey Windows as a whole was top-notch. From start to finish, the entire process was very easy, straightforward, and well-communicated. Price-wise, I’d say they are reasonable; they might not be the absolute cheapest option on the market, but the quality of the service and the fact that you get a solid 10-year warranty makes it well worth it for the peace of mind. Hopefully, everything holds up perfectly over the next decade, but it’s reassuring to know that guarantee is there. If you're looking for a smooth, hassle-free experience in the Basingstoke area, I’d highly recommend giving them a look—and definitely ask for Rob if you want a flawless install!

The installation of new windows and doors was beautifully executed. Rob (the fitter) did an awesome job. He was speedy, careful , very precise with noticeable attention to detail. I am very pleased with the installation.

Really pleased with my new windows and doors. Very high quality and good value for money. Rob did an excellent job doing the installation and was friendly, polite, punctual and clean and tidy. Thankyou so much, I will recommend you to others.

Very impressed with Abbey Windows, who were knowledgeable and professional from the initial quote to the work being completed. We found their quote to be competitive and, although we took a few months to give them a final decision, they weren't pushy. The work itself was carried out by Peter who did a great job of installing our patio doors and was always cheerful and friendly. Everything was left tidy after running through final FYIs and Abbey Windows also gave us a call after a few days to confirm we were happy with the work that had been carried out. Would recommend to others for patio door and window work.

Rob was well friendly did a good job fitting the door.i would recommend him to any of my friends and family

Absolutely delighted with our new front door from Abbey Windows. The whole process was smooth from start to finish — great communication, professional installation, and excellent attention to detail.  Rob did an awesome job installing the door and it looks fantastic and has completely transformed the front of the house. Highly recommend Abbey Windows for their quality workmanship and friendly service!

Rob installed a front door and a back garage door for us today. Excellent service and the doors look fantastic. Abbey upgraded our conservatory 8 years ago and we were very happy to use them again.

Had Rob install 4 windows, prompt and efficient with the job and finished to a high standard. Offered to sort an issue with one key missing from a window.

Rob did an excellent job installing two front windows and repairing a failed mechanism on a 3rd window. He was professional, fast and even took the time to give some advice on some recurring damp issues he'd spotted when installing. Only negative comment for the whole process is it would have been nice to have had the starting time of installation in writing, as all we could find later was the date.

We are so happy we chose abbey windows, from price point to instalment - perfect. The gentlemen who came to our property were absolutely lovely, efficient, polite, impressive and friendly. Our windows look amazing! completely changed our property! - Thank you.

I am very pleased with the service received from Abbey Windows, who fitted a new front door and porch window for me today. The whole process was seamless from start to finish, from the initial order through to the survey, quality checks and final installation. Rob, the fitter, arrived early and got straight to work without needing any supervision. He was highly professional, efficient and respectful throughout. The workmanship was excellent, and he left everything clean and tidy once the job was completed. The new door and window are of very good quality, and the communication from Abbey Windows throughout the process was clear and professional. Overall, this has been a very positive experience, and I would happily recommend Abbey Windows to others.

A brilliant experience with this company. Very happy with the quality and fitting. Would highly recommend. Rob did a fabulous job and left everything neat and to a good finish. Thank you.

Had my install today, completed by Rob - super friendly, quick install and tidy! Had some delays with the office booking in the install but overall very happy with my decision!

Rob was fantastic! Very clean tidy and friendly! Would highly recommend this company and Rob to fit the windows! Very happy customers.

I chose Abbey Windows because they were recommended to me by a work colleague. They did not disappoint. Lovely windows Very pleased. Will definitely use again if I decide on a conservatory.

I had my windows installed in 2024 and recently noticed some issues with the fitting. After a rocky start with customer service, the installation team acted quickly and got someone out the very same day to fix the problem. Gav the installer was flexible on timings working around us and came out late in the day. He checked every window, gave us advice on maintenance and even had a go fixing our front door that was neither installed or provided by Abbey Windows! Altogether, I’m super happy and grateful to the team at Abbey Windows for resolving the issues and special mention to Gav for his patience, advice and conscientious work.

used Abbey windows to fit a Ultraframe hybrid livin roof system (everything from dwarf walls up) Pros: fitting team did a great job and worked hard throughout the rain! project manager (during the fit process) was professional and responsive. Very happy with the product overall. Competitive pricing. We had a guttering issue afterwards which was fixed and improved quickly. Cons: Soon after committing to the order, our circumstances changed and we asked if either we could cancel or bring the installation date forwards. Communication was non committal and sluggish, apart from them saying the order could not be cancelled. Our install date, whilst not delayed, was not brought forwards (install was approx 4.5 months from initial order). In hindsight I feel there could have been more effort to accommodate this request. Ultimately we are happy with the build which is the most important thing for the long term!

Rob has done a great job. Looks great

I am more than satisfied with the replacement windows carried out in February, the best way to describe the 2 day event was likened to A WALK IN THE PARK ....... Rob and his assistant were streamlined from the time of arrival to point of completion., in fact I can honestly say you would not know they had even been in the house, on this basis would thoroughly recommend Abbey any time. Very professional plus non intrusive - excellent. Also the two replacements on 17th were equally in good hands with Dave. Many thanks for a superb job, has made such a difference.

Efficient and quality installation. Rob was very polite and professional and we're pleased with the product and service

We are very happy to have had Rob, who fitted the new windows in our house perfectly: absolute professionalism, exceptional clean work! Great attention to detail, excellent communication, complete reliability!

So happy we chose abbey windows to replace our bay window. Robs work was fantastic, he's taken great care and detail to make it perfect. its made such a huge difference to the warmth and sound levels in our home. Will definitely be using again.

Exceptional service from a very professional team, thank you.

We’re absolutely delighted we chose Abbey Windows to replace our conservatory roof. This is a team that genuinely cares about the quality of their work and delivers exactly what they promise: a high-quality, affordable service, completed ahead of schedule. The roof was removed and replaced quickly—even in the rain—and communication was good, with each trade contacting us directly to arrange the next stage. A special mention goes to Ben the electrician who truly went above and beyond. We expected it would be busy, we knew we might have to chase every now and again. It's going to be a juggling act with unpredictable weather, wrong materials and a Christmas deadline looming. Even when it didn't always go to plan, everyone was considerate and understanding. We knew the new roof would improve the room, but the difference has been astonishing. The heat retention is unreal—we’ve actually had to turn the radiator down in the room next door! Highly recommended.

Rob did our windows and he was absolutely brilliant. Extremely friendly, easy to chat to but also the level of finishing was superb. Highly recommend!!

great windows, helpful company, brilliant fitter

Abbey Windows is now my contractor of choice! Helpful office staff, impressive installers. Friendly, kind, thorough and really nothing was too much trouble. Completed a new front door, back garage door and windows. The internal finish is all I could ask for and all mess cleared away before they left. They even stuck some ceramic house numbers on the wall for me! Awesome

Recently had our living room window replaced by Gavin with the help of his colleague Paul. We’re very pleased with the job done- excellent communication, professional both in person and over email/phone. Would definitely recommend Abbey Windows for repairs. Thankyou for a great job, and straightforward process!

Rob the window fixer did a great job this morning fixing one window on our landing for us.He is very efficient and tidy and the company have been diligent in their processes from Sales through to Installation.

The third time we've used Abbey, this time for two replica sliding sash windows. A good quality build, well installed. Very neat and tidy fitting by Rob.

Windows and front door replaced 6 years ago, pleased with it all. Had a couple of niggles recently with the front door and a window. The whole process from contacting Louise at Abbey Windows Servicing to Andre the technician coming to fix things was very slick and professional.

Rob the window fitter was amazing. He spotted an issue and made sure the surveyor came out before going any further. The work had to stop until a solution was found. Once all sorted Rob came back to refit the patio door. Very pleasant, clean, tidy and did a great job fitting a new front door and a patio. It was nice working with Abbey Windows and especially Rob. Thanks Rob.

I’ve just had a new conservatory installed by Abbey Windows and I couldn’t recommend them any higher. From start to finish the communication was outstanding and the installation and final product was perfect. I will definitely be using Abbey Windows to install my new windows and doors in the near future. Thanks to all the team.

Rob was punctual, quick & efficient.

Just awful, stay clear

I got windows and doors fitted last year. Partially great price, partially their sales person wasn't really pushy with me (which was a nice change). The fitting was really smooth and the difference on house temperature was noticeable. Unfortunately I've had a problem with the front door lock this year, these things happen, and their customer service and support have been incredible. The lovely guy who they sent out to fix it has been an absolute star and emails with their office have been really easy.

Smooth process from a no pressure quote through to a showroom visit, survey and fitting, Rob and T who fitted the windows were friendly, fast and tidy. Good communication throughout, would recommend to family and friends

Rob came today to fit our replacement fire door, installation was quick, clean and tidy and you would not even know it had been done as the surrounding decoration was untouched. Abbey is a local company employing skilled people who are a pleasure to have in your home.

Straightforward, helpful and efficient. Friendly staff. Rob fitted them. Really respectful and tidy, helpful around instructions on care and use.

Went into Abbey windows to place an order for windows received a great service from start to finish, Very professional and explained everything to me. Gavin who came out to do my windows was amazing. 5***** Service..

Trey has installed our doors today and done a superb job. Very clear and tidy and polite! They look great too.

Rob fitted our new windows arrived bang on time. Kept us updated throughout very professional job. Left the place immaculate afterwards. Very pleased.

Overall very happy with Abbey Windows. The visit for a quote by Neil was friendly and straightforward. I got three quotes and the price was good. Surveyor Piotr was friendly, knowledgeable and thorough. It was very easy to give them the order and progress it and the windows were ready within the quoted lead time. Friendly installers Rob and T-Rae arrived on time and completed the new window installation cheerfully with care and skill and in good time. They were tidy and respectful of my home. The new windows look great and are a great modern upgrade to the old ones, I can only assume they will prove thermally better in winter but its immediately obvious how they have eliminated the motorway road noise. The internal and external finish is good and although one of the windows is a little stiff compared to the others (I didn't notice on handover) I am confident they will be back to adjust it for me and its no big deal. This project was all the windows at the front of the house and when budget allows we will go back to Abbey to replace all the back windows too.

T’Rea was excellent, fitted our door easily, and left everything very clean and tidy. Would definitely recommend to others.

Rob was super helpful, did a great job, I’m very happy

I ave been super impressed with the customer service at Abbey Windows. I bought my front door in 2017 and even 8 years on they treat me as a valued and important customer. Louise in customer service is always super helpful and quick to respond to emails. And the engineer that came out to fix an issue was really helpful and even corrected another issue I hadn't even noticed.

Edit 3: They messed up the order, forgot some parts, and the manager stopped answering my calls and forwarded my emails to someone else. They then invoiced me and tried to charge me for work that wasn’t done (during the installation the installer said it wasn’t necessary anymore). I explained that several times to the accounts team several times and they told me that someone will investigate and get back to me. A month later I got another chaser for the same invoice. I called back and stayed on the line until it was resolved. They finally accepted and issued a new invoice which I settled right there and then. I would not recommend them and wouldn’t use them again. Edit 2: updated to 5 stars as they went above and beyond to fix the mistake and make up for it. Mistakes happen, but it’s how you deal with them that matters. Edit: have updated it to say the owner/manager called me immediately apologising and promised to look into it. It turns out they had the wrong email (1 letter typo). He appreciated the feedback and said he will instruct the sales team to have follow up calls rather than just email and wait for a response just in case. I think this whole issue could’ve been resolved with a simple phone call had the sales team called to check whether I received their email. If I could give it a zero star, I would. I went there a month ago and booked a home visit for the following Monday. The person coming over rescheduled twice on the same day changing the time so I had to keep changing my plans to accommodate. He showed up, took the measurements, and said he’s heading to the office now and will ask his boss and will give me a call by the end of the day with a quote. Didn’t hear back for a few days. I called him to follow up, he said he’s just waiting to hear back from his boss but it won’t be long. I gave it another week. Nothing. I texted. No response whatsoever. I called the next day. He didn’t pick up. Another week or so passes and nothing. On Wednesday this week I called the sales office. I explained the situation and the person on the phone apologised and said he will speak to his boss right away and give me a call back the same day. It’s been 3 days and I haven’t heard back. I’ve called about 5 different times today and nobody is picking up. Even if they needed more time, I would appreciate a call to apologise and explain the situation. Why would I trust a business that can’t even return calls in a timely manner?

Abbey windows were recommended to us by friends. We had a couple of double glazed windows that had blown. We also needed a new back door and window at the back of the garage as well as new double patio doors. The surveyor came round and did all he needed and a few weeks later Rob came to fit everything. From the word go Rob was a pleasure to have in the house and worked quickly and professionally. The garage back door was amazing as were the two replacement windows. Tomorrow Rob will be back to fit the patio doors which I know will be done well. Thank you Rob.

Window installation - arrived on time, professional service. Explained the job ahead of start - all installed as planned. Thanks Rob!

Always an amazing service from the experienced team at Abbey Windows. The attention to detail and customer service process is second to none, and they are always on hand during the whole process. I wouldn't have any hesitation in recommending them - keep up the good work!

Ordered a new front door and the installation was massively delayed with no communication from team, rubbish service

The installation was poorly executed. Silicone was used to patch over chipped timber left exposed during removal of the previous door. Dirty plastic sheeting was added over damaged plasterwork – an eyesore, not a solution. The door expands during warm weather, rendering it impossible to open without excessive force. The latch bolt does not engage properly, causing the door to slam and shake the entire frame when closed. It’s both unsafe and unacceptable. Neighbours have commented that the door is nearly unusable. Internally, the lever handle operation feels obstructed, with resistance that makes it feel as if you’re forcing the mechanism. This is not only poor engineering but a daily source of frustration. After repeated visits, they managed to partially fix the underlying problems, but I do think that the swelling is going to be a problem. Engineers themselves have admitted hesitation to help with the silicone until today. The frame remained smeared with silicone, visibly unprofessional and structurally questionable. The experience has been a waste of time and money. What’s most disappointing is the lack of accountability or ownership. In a functioning customer-first system, the core question would be: “How can I make this right for you?” Unfortunately, Reading, the UK, and often Europe fall short of that standard. Customer service should not just mean replying when pressed — it should mean proactively ensuring the client is 100% satisfied. Responsive when pushed, yes — but fundamentally an incompetent company in both quality of finish and customer care.

Helpful, friendly, efficient all the way through. Really pleased with the output.

Rob the best fitter .Very professional.

I cannot speak highly enough about the service from Abbey from beginning until completion the staff have all been helpful and completion has been clean efficient and tidy I would thoroughly recommend to anyone

Abbey Windows replaced a blown unit in one of my windows. Even though it was just a small job the whole team were helpful, responsive, and friendly. I would definitely hire them again.

Very pleased with Abbey - windows look great, well priced, and the installation was very quick and painless.

Got Abbey Windows in to install a new composite front door. The process was straightforward from initial sales through survey, invoicing and the installation by Rob was smoothly done in a few hours.

I can highly recommend Abbey Windows for your home improvements. Friendly, knowledgeable team. Thank you!

I compared three companies but ultimately chose Abbey Windows. Neil provided me with the most ideal solution-his design approach was very flexible, not only offering an excellent plan but also saving me a significant amount of money. Throughout the entire process, their service was extremely attentive, and the time from order to installation was impressively short. I’m very satisfied with their products and installation service. I highly recommend Abbey Windows!

We've used Abbey Windows multiple times now to upgrade the doors and windows in our house. They have a great range of products and everyone who we’ve talked to from sales to finance is lovely and approachable. One of the things I appreciate most is that their sales team have never tried a hard sell. Would highly recommend!

The sales and ordering process was relatively simple and the price in line with other suppliers and as I wanted to use a smaller, local company, I went ahead with Abbey Windows. Unfortunately, that is where the expected level of service ends and it has been a disappointing and frustrating experience dealing with Abbey Windows through their complaint procedure. The windows have been installed with uneven and large gaps between the window and frame, to a point where the weather-pile does not touch the frame and a draught can be felt. The second significant issue is the colour, which is not white as requested, but rather a cream/yellow colour. Additionally, the external mortar finish is very poor and has crumbled. The fitter took photos of the issues during fitting and said someone would soon be in contact, however I ended up needing to chase them and put it through their complaints procedure to get a response. They initially said they would speak with the manufacturer to see what the tolerances are and would send someone out to check, however I again had to chase to finally get a response weeks later. A fitter came out to look at the windows, fixed the architrave which had come loose and said he would write a report. I received a response from Abbey Windows saying they are within the manufacturer’s tolerances and they are white – so essentially that’s the end of it. I have asked for the manufacturer’s tolerances and the report but they will not send it to me and have provided no justification as to why they consider them white. It’s such a shame Abbey Windows believe this workmanship is normal for them (see photos to make up your own mind if this standard is what you would like installed on your home). I would not take the risk of using them, especially if Abbey Windows believe cream is white and gaps and draughts are acceptable for new double glazed windows. I have been polite and accommodating throughout this process and provided them with many weeks to resolve the issues, but now it's obvious they are not willing to help rectify the problems, so I will have to waste more time continuing to escalate these issues.

Excellent service. Very polite, informative and all work done to a high (and very clean) standard. Highly recommend.

Excellent replacement door. Great quality and expertly fitted by Rob. He’s a very neat worker and left no mess. Very pleased with Abbey from start to finish and have no hesitation in recommending them.

Excellent service patio door's delivered and fitted on time, product fantastic, installer's Excellent nothing a problem would highly recommend Abbey

Recently had a new front door and side windows installed with Abbey. The team were lovely from initial visit, showing us product options and visiting the showroom to pick colours. The installation was quick and easy, our installer T was friendly and professional. Cleaned up everything after and had great attention to detail.

The work done by Abbey Windows was very professional and the materials are high quality. I am very pleased with the outcome and would recommend them strongly as a professional company that does high quality work.

Terrible service and non existent communication. Contacted them last year in November to get all window gaskets replaced. Samples were taken, then lost and then retaken so significant rubber seal has been removed at this point and several weeks went to source them. Was then told they cannot be replaced due to being old windows, I then requested my gasket samples to be returned so I could at least go to another supplier but never received them......

Good communication from initial enquiry to after fitting. Clear costs for work required. Fitter friendly, efficient and tidy. Excellent all round service.

Professional and friendly fitters. Worked really hard. Cleaned up after themselves. Very pleased!

Abbey Windows were very helpful from start to finish. The door was installed quickly and the man left us with a great end project and the space clean. Highly recommend.

I recently had 2 windows & a new back door installed by Abbey Windows. It was all very straightforward & my windows were installed several weeks earlier than expected which I'm very happy about. Shane, Chris & Mike did a great job with the installation and a very minor problem with the door was rectified the same day I contacted Abbey about it.

Great service and product

Very pleased with how it all went from beginning to end would definitely recommend

Fantastic company from start to finish, would recommend them.

Rob fitted my new window and door and was professional and friendly. I would recommend him to others.

I recently visited Abbey Windows show room & was blown away by the friendly helpful staff & the quality of service. The team went out of their way to make sure I had everything I needed. I was replacing all my windows as well as my patio doors and as I had never done this before was nervous about making the wrong choices but the experience was seamless from start to finish. I opted to buy the windows & door from Reading Trade (part of Abbey Windows). I highly recommend both Abbey Windows & Reading Trade to anyone looking for excellent customer service & high quality goods. I’m now looking to replace my front door so will be going back again for that! 10/10 including the fitting which was to an exceptionally high standard!

So after posting poor review I get contacted by a senior member of team at Abbey Windows; who promises to put it right. They accepted that poor communication was not ok. My deposit has been refunded.( not paying for locksmith I had to call out to make door able to lock) And apart from the lie posted below; that my door was left serviceable and safe, which it was not, they’ve taken on board my complaint. Sad that it takes a poor review posted publicly before company takes action. So I upgrade to 3 stars, hoping some training of staff/ procedures happen. Original statement below; ZERO stars! Service awful! Wrong part ( replacement lower door panel) sent out with engineer, who then proceeded to try to make it fit using a hammer. In the process he damaged door so it would no longer lock. 65 hours after the promise by 2 people I would get a call to arrange to fix the issue I had to call a lock smith myself. They are now refusing to refund my deposit and refusing to pay for the lock smith who I had to call so I could secure my property and go to work. Appalling customer service/ poorly trained engineer/ and total lack of consideration for the safety of their customer after making the problem WORSE than it was before. I requested a phone call to explain, and got an email. When I called I got 'sorry' but no responsibility taken by Abbey Windows. Don't touch them with a barge pole.

I have recently contacted abbey windows regarding one of my bifold door panels shattering. I contacted Abbey because they fitted the doors some 9 years ago. The broken panel left the rear of my house vulnerable and having explained the problem I was told by a very nice sounding lady that they would get straight on it. One the right person arrived at the office (that morning) they would ring me back and arrange a speedy visit and replacement. 10 or so days later not a word from abbey. I have now made arrangements with another company who responded in the right way. Now safely boarded up and replacement glass ordered. Won’t use Abbey again or recommend to anyone else. Very poor service from a long established company who have let me down badly😯🪟

Had a new composite front door fitted by Rob in super quick time to a really high finish. So pleased with the results, would highly recommend.

Good job by Rob. Wrong glass brought. Right glass to be brought next week. Rob explained this before installation and checked if we still wanted installation with plain glass to begin with.

We bought a patio door from Abbey Windows and overall a very positive experience. Pros: the sales teams are always very helpful. The install teams were fab too. The door was installed well and the end result is as we had hoped, no regrets. Cons: getting responses to questions we had regarding the spec of the door was difficult, and added months of delays on. They also only sent one person to install these incredibly heavy doors, so what was a 4-hour appointment, turned into a 8.5-hour appointment, but he did such a grand job! We have used Abbey Windows many times before and would consider using again.

Easy and professional process, all windows were installed brilliantly and the communication was great throughout. Rob was really friendly and helpful when he came to install. Best price I found across several companies too!

Rob good Chap,sort out the job

Great service by Andrej!! I had an issue at the patio door. Andrej quickly diagnosed the problem and fixed the issue professionally and to my highest satisfaction. I'm very happy with the service he provided.

Rob was amazing, he went through everything perfectly and the instalment was quick and easy! Couldn’t recommend him enough!

Rob from Abbey Windows completed a window and door install for me today in record time, to a very high standard, despite the rain! Rob is highly skilled, friendly, works hard and I am thrilled with the result. The whole process was 5 stars, from Chris with the initial design, Arsyl the surveyor and Rob the installer. Thank you so much to everyone at Abbey Windows! Highly recommended - and in fact, I have already booked my next job with Abbey Windows!

Rob from Abbey Windows was great, he came and installed 3 windows for us and they look amazing. Thank you so much!

Great service from Rob who installed our window and door, done a fantastic job, happy with everything highly recommeded!

Abbey recently installed a replacement conservatory for us. Very pleased with the whole experience, the conservatory is great, if not better than we hoped. The Gang (Shane, Chris and Michael) were fabulous, jolly, tidy and most helpful. Thank you Abbey.

We were recommended to go with Abbey Windows, by one of our friends. And we are so glad we did. Right from the start everyone has been so kind and professional. Giving great recommendations on what to choose and what not to choose for our home. When it came to the actual replacement, it couldn't have been better. Adam and Luca from Abbey Windows replaced all of my Mums windows, doors, and porch over the last week. They have been so professional, kind and so, clean, tidy and have produced such a professional service. Nothing was too much trouble, for them both, so a huge thanks for looking after my Mum and her home. 5 Stars all the way ✨️

Rob turned up dead on time on the coldest of days, cheerfully and fitted a new back door to perfection, really nice guy who knows exactly what he's doing, very professional, great job Rob and many thanks

We had a Ultraframe 380 roof fitted to replace our 25 year old glass conservatory roof. From the start there was no pressure to agree a sales . Any follow up queries were answered promptly. The work was carried out as planned and the teams from installing , plastering and electrics were very efficient and polite . We were very pleased with the who project. From our experience I would highly recommend this company .

A really good experience from start to finish. No hard sell from Neil in Sales, who gave us an unbeatable quote. Through to Adam and Luca, who did a top quality job replacing an assortment of old timber windows. Would recommend.

We're very happy with our windows. We had some issues along the process, but Abbey Windows resolved everything

All windows and doors for Cottages look amazing with the finest finish. No disturbance at all, fast and professional work. Rob is a Hard working guy and a definite asset to the firm.

Great service from the start, no pushy sales techniques and the team delivered exactly what they said they would. Happy customer!

Abbey Windows replaced 2 windows on the top floor. We are very happy with them, Scott fitted the windows to a very high standard, working cleanly and thoughtfully at all times. They covered the furniture to avoid dust and that's a plus for me. Last year Abbey Windows fitted a bay window, which again excellent work, I just forgot to give a review on that occasion. Well done, I'll be back for more works.

From start to finish the staff have been courteous, understanding and professional. The fitters worked with great skill, excellence and were extremely friendly and helpful - going above and beyond, especially when our old windows proved a challenge to remove. They were a delight to have around. We shall definitely be using Abbey Windows again.

Excellent reliable service

A job well done! Alex, the fitter, was 1st. Class! Thank you all at Abbey.

My whole experience with Abbey Windows has been first rate. Chris in sales cam to see me was a true professional giving excellent advice. Louise and Graham in the installations department managed my expectations on delivery and installation with absolute clarity and due care and attention. My lovely new door was installed by Rob, who completed the work to a superb standard with a very friendly manner, with due care and attention. I will not hesitate to use Abbey Windows in the future for my Double Glazing and door needs.

Great experience from start to finish. Adam and Luca were very respectful in our home. Would have them over again.

Kitchen door replaced. Rob was able to turn up earlier than expected and gave plenty of notice of the change of fitting time request. Once here, he proceeded with the job of replacing old kitchen door in a friendly organised manner. Tidied up nicely too.

Great installation by Jack and Josh today. Left the place very clean and tidy and where very professional. Many Thanks.

Had our windows fitted by Rob who was excellent and highly professional. All the windows look fantastic. There was an issue with the sizes of the windows, but they were quickly replaced no questions asked.

Long lead time on the door but very pleased with it once installed. Rob, the installer, was extremely good and worked to a very high standard.

Rob has fitted 3 UPVC windows today. He arrived promptly and has done a very neat job. The windows look excellent quality and he has left everything clean and tidy.

Abbey Windows replaced 3 doors and 2 windows for us. We are very impressed with the products, which of excellent quality. Rob fitted the doors and windows to a very high standard, working cleanly and thoughtfully at all times. Nick joined Rob to fit one window to ensure safe working around fitted furniture. Overall, we are very happy and would recommend Abbey Windows and Rob / Nick without hesitation.

Abbey windows were great! Friendly staff and clear communication throughout, I would recommend Abbey to others for their products, quality of work and price. We are very pleased with our new windows.

Rob was fantastic! Fast, clean and efficient installation. Will be reccommending!

Rob was great. Got the job done quick and efficiently

We had a skylight fitted in our extension and The team at Abbey were great. The project was not straightforward due to restricted access and size of the skylight, however, Nick and his team made it easy and were attentive to ensure a suitable solution was found and the fitting went well. Skylight looks great.

Great door install from Rob. Quick, tidy and professional.

Rob did a great job of the installation and left it all tidy at the end. He even spotted another door needing adjusting and very kindly sorted it.

New doors look great! Very clean and tidy finish from the installation!

Abbey Windows (Reading) installed a new front door and patio doors. The price was reasonable, the service excellent and the two guys who came to fit it were friendly and professional. They came back a few days later to tweak the front door slightly (I suspect due to the heat) and they both now work perfectly. Very pleased with the whole experience and would recommend. They have a good showroom where you can go in and see the different colours/types of product and I'd also recommend doing this rather than just doing it online or from a brochure. NEW REVIEW: 20/4/24 - We recently had Abbey Windows install two new windows in our house and we were very pleased with the service, from the initial visit to give us a quote to the survey visit and the final installation. The support behind the scenes (admin/payments etc.) also seems well organised, with good communication. Many thanks!

From the sales team, admin teams and the fitters Dan and Stacy we couldn't have asked for a better experience. They made the whole process easy and fitted in a record time. The original completion date should have been in May, however 8 weeks after 1st receiving the quote our new Windows and a set of French Doors have been installed. Very happy customer

Awesome job by Rob fitting our new back door. Five stars all the way!

Rob was amazing fitted my door very helpful and very clean thanks rob and abbey

Shame we can't upload photo's as evidence to this review, but the 'driver' of Abbey Windows van SA17RZG has suddenly started parking their van in our street. Do you seriously want someone who is so dim and clueless that they don't know it's an offence to park on the wrong side of the road at night doing something that requires a bit of skill and know-how on your property? You can tell a lot about a tradesperson/firm by how they park their van and this one matches the umpteen horrendous reviews about Abbey Windows on here. "Don't move, improve" is Abbey's slogan. Well Abbey's boss should get a grip on their staff and improve where I live by stopping them parking there. I would be sacked if I took my firm's vehicle home with me. When I worked at Heathrow, 26 miles away, I got into trouble for sleeping in the office building after I locked myself out of my car and the locksmith couldn't make it until 7 the next morning.

I am really pleased with the service of Abbey Windows. From the first contact to the door being fitted. It was hassle free. The door is great and the fitter, Rob, was very friendly, polite and informative. Well Done.

New composite front door fitted by Abbey - quick, efficient, even able to re-use my old lock cylinder so I could keep all my keys working.

Abbey windows fitted a new bay window and front door. The fitter arrived on time both days and was very professional and friendly he took great care with the installation and was very tidy and left the place spotless. We are very happy with the installation

Hi just had a new front door fitted by Rob. He was polite, friendly and did a 1st class job and tided up after he finished. Well done Abbey Windows.

All beautifully done, as ordered, cleaned up after and professional quick installation by Rob. The whole process was easy and good. Thank you.

Couldn't have asked for a better company than Abbey Windows, I am currently constructing a new 3 bed dwelling. The whole experience from the point of sale to the installation has been excellent, had all the windows and doors and 2 sets of French doors fitted. The fitters were fantastic and very quick they finished earlier than scheduled. Would definitely recommend Abbey Windows for price, service and Installation.

Lee and Lewis did a great job of installing a new backdoor taking out the old wooden lintel replacing it with a concrete one. Also, setting the door back so its flush with the wall and the floor, unlike the old door. All neatly finished with trim. Very pleased with the whole process and result.

Had a great experience with Abbey Windows getting a new front door and window replacing. Rob and Jack were great today and couldn't of wished for a better service and product.

Abbey Windows have been fantastic. I needed a bespoke gable end window designed, manufactured and fitted and they've been great to work with. The price was the best by an awful long way, there was no pressure selling and the team was really helpful when I wanted a particular glass used so that it would match my patio doors below it so I placed the order. The man who came and surveyed really knew what he was talking about so when he suggested we do it slightly differently to my original plan I trusted that he knew best. The window was then installed way ahead of schedule and looks so smart. I'm absolutely delighted with it. Abbey Windows have ticked every box - price, service and quality. Thank you so much!

We used Abbey Windows to replace our entrance door and can't recommend them enough, excellent service throughout the whole process, from the moment we got the quote to having the door fitted. We will use them again for sure!

We had shopped around for bifolds to replace our sliding patio doors for some time and Abbey came back with an extremely competitive quote. The survey was thorough and revealed some structural work was necessary and Abbey again offered good value when the quote had to be revised. We visited the showroom to finalise fittings and finish. Nothing beats seeing door furniture and finishing colours in person. Although there was a relatively long, 12 week lead time for installation, the work was done efficiently and expertly by Abbey's team. They replaced the lintel and installed 3 panel bifold doors in just under 6 hours with minimal disruption, leaving the site clean and tidy with just some external render to repaint. Thank you Abbey.

Very happy with the first rate service and quality products installed by Abbey Windows. From the first consultation to installation, they were professional, proactive and kept us informed. Our house looks and feels so much better since the windows were replaced by Abbey.

This is the 3rd time we have used Abbey Windows, pleased with efficient communication, fair price and the final work. Thank you.

Highly recommended Abbey windows, the sales person was amazing and not pushing a hard sell. Windows fitted are good quality and the fitters went above and beyond.

Our second time using Abbey Windows. Rob was excellent in fitting our door. Very professional and timely. Will use again if needed.

Excellent products installed with great workmanship by helpful and friendly people.

Done clean work and highly professional front door looks fantastic. Thanks

Jack & Rob gave thoughtful consideration to the installation of two new stable doors. This focus on a clean and tidy install was so important to me given the age of the property. They were quick, without it being a rush job, tidy and very friendly.

The installation team Rob and Jack were punctual, very friendly, professional and did a great job replacing my old wooden bifolds with new Origin aluminium bifold doors. I would certainly use Abbey Windows again.

We use Abbey Windows to build our extension as they are very detail. Builder is very patient and lead me through the whole building process. The project is new to us as we moved to UK 3 years ago. The price is not particular low but it worth for the money in terms of response time, responsibility and quality. We found flaws at the french door and they get us replace after a tel-conversation and sending picture with project manager. Timeline is Ok with only a few days delay but it is acceptable. I think we pick the right one for the project,

We have just had our conservatory completed by Abbey windows and what a fantastic job they have done. It’s started with the surveyor, Mike and the project manager Garry who made sure that the job run smoothly all the way through. I will definitely be using them in the future.

Great experience from start to finish. Rob and Jack were the fitters. They were on time clean and tidy and did an amazing job. Kept us informed all the way what they were doing and when. Survey was also very through. Very pleased with the whole team.

I was really delighted with the quality of workmanship and attention to detail shown by the Abbey Installation team. The installation was first class and Abbey's attention to detail was very impressive. Very happy and would not hesitate to use Abbey again

Very pleased with the professional service from Abbey windows. The experience throughout the process was smooth and the team arranged to have the door and couple of windows installed at the earliest. Fitters did an amazing job and the outcome is as expected.

From first contact to installation of the windows and door I didn't have a problem. The team were all friendly and knew what they were talking about. Installation went without a problem.

Excellent service from placing the quote to the bi-fold doors being installed. Fitters where polite , tidy and explained everything we needed to know about our new doors. We are extremely happy with the end result. A1 service from Abbey Windows , highly recommended.

After dealing with one of the mainstream window fitting companies and wasting a lot of time with their sales speak waffle, it was really refreshing to deal with Abbey Windows. Immediately everything felt much more straightforward and honest. And to top it off, the price was better too. The fitting was done quickly and professionally so I would definitely recommend.

Great service from Abbey, all the way through from surveying to fitting by Rob and Jack. Highly recommend

Very reliable company, amazing service, outstanding, knowledgeable staff. Would highly recommend.

Really professional service throughout. Can't recommend them enough. Had new windows and a front door which looks fantastic. Andy and Jordan were the installers and they were brilliant!

We are really pleased with Abbey Windows - the process from start to finish was really easy. From the start the sales team were helpful and not at all pushy. All options were clearly explained and the process was quick and smooth. Upon fitting the work was done efficiently and to a very high standard by Rob and Jack (windows/ patio door) and Andy and Jordan (front door) - they tidied up well afterwards and disruption was kept to a minimum. We are very pleased with the outcome and would recommend Abbey Windows.

We have now had our new porch and front door fitted. The fitting crew were once again very good, no mess and no fuss and work done quickly. Very pleased with the work done.

Adam and Luca have just left us and have done a very smart job. Im really impressed. Really lovely guys too which really helps. Thank you for your work. edit: I have uploaded our photo to publish photos section. Once again, thank you so much. A fantastic service provided

I researched 4 different companies for the work we wanted. Abbey were the most cost effective and had the most knowledge and experience working with the Ultraframe product. The whole process from start to finish was very smooth. Rob in Sales, Mike in Surveying and Elaine in billing were all very helpful. Even James the MD was great at keeping me up to date with progress and answering any questions I had. The team managed to come up with some solutions in the design process to ensure we still ended up with the finish we wanted. The work started on time and the workman were so quick because they knew the product inside out. They were clean, tidy and thorough. Great company, really happy with how our new extension looks and would definitely use Abbey again.

I've just had a bay window replaced, fire escape window fitted, new back door and replacement glass. I cannot speak more highly of the wonderful service provided by Rob and Jack. They were professional, on time and extremely hard working. They even made me laugh. I can tell they take pride in their work. Thank you both so much, the house looks beautiful.

Would recommend to everyone from start to finish 5 stars.

highly recommend, professional, courteous and true experts in what they do.

Excellent products and service from everyone at Abbey Windows. Great team, highly recommended!

An absolutely great company to deal and work with - always a pleasure!

Another big thumbs up for the installation team of Rob and Jack! They were great, did a fantastic job and worked quickly, clean and tidy.

Very happy with the work Rob and Jack have done today. I was impressed by their care and attention to detail. Real professionals!

Rob and Jack were amazing!Arrived early and put in 5 windows in 4 hours and did a good job!Cleaned up afterwards too!

Abbey Windows are a great company to work with. Always professional and putting customer care first. Great range of products and helpful staff. I would highly recommend this company

I waited almost 2 months to get our door replaced,. However James (the owner) rang me and was very helpful. He understood our concerns. Chris and Michael came to fit the replacement door and were very professional. I really appreciate the team for their prompt action to resolve the delay.

Excellent work from Rob and Jack today. They lifted triple glazed patio doors up to a first floor balcony with no problems. The old doors were removed successfully and all the rubbish taken away leaving the room clean and tidy. Thank you to both of them for a really professional job.

The star is for the sales guy and surveyor who were informative, friendly and not at all pushy. This is where our positive experience ended. The fitter was rude and arrogant. On the first day he spent much of his time on his phone outside our house swearing in a very loud voice. Even our neighbours with young children commented. He left mess at the end of each day including debris over my daughter's bed and kitchen worktops, and tube tops, debris and screws across our gardens and communal parking area, which we had to clear up. On the last day I pointed out some snags that my husband had noticed and I got a very rude response. When my husband checked that evening there were still things that hadn't been finished properly. We have since had 3 different fitters out to rectify the problems (all were friendly). All of the windows fitted wouldn't close properly after fitting. The first fitter who came out to rectify this informed us that the plastic stoppers used only for delivery had been left in. This makes me think that a very inexperienced fitter had initially been sent to fit the windows. Other windows were wonky, lead not replaced neatly and french doors catching on opening and closing. Once all problems had been sorted I emailed feedback to Alan Pace, the operations manager who initially sounded concerned and said he would investigate it and reply to me the following week. I heard nothing, spent the next month chasing and only got a reply when I asked for the ombudsman details. His reply said he could see our windows had been fitted and that he hopes we are happy with them! When I replied that I was far from happy I got no further response. I have since escalated this to the complaints team who are looking into it. I would not recommend such a shocking company!! I wish we had spent our money elsewhere with a company who care about customers and take pride in their work!

Abbey Windows have a fantastic product range to choose from, I highly recommend their services!

Fab service! Friendly, polite and do an amazing job. Very hard workers! Cannot recommended Jack and Rob enough

Very satisfied with both the product and the service. Replaced our old PVC windows with new style ones, largely for general modernisation but hugely impressed with the appearance and extra insulation from our new ones. Good installation team, pleasant experience all round. John G, Reading.

avoid

I have ordered a set of tilt and turn windows from Abbey Windows and the process went as planned. Rob and Jack came and fitted them in a professional manner, cleaned the place and everything went alright and didn't take too long. I am happy with their work and more than happy to share that.

Appalling Deposit paid in April; 12 week lead time, apparently. at the end of the 12 weeks, they told me they couldn't make the windows. I'd have to accept a different style. 7 weeks later, still no idea of whether they can do anything. They never write. I have to chase Everyone from the CEO/MD down is ignoring emails. I managed (once!) to get through to someone. On the Friday evening, he told me he'd have an update on the Monday. Emailed him on the Wednesday; he'd been fired on the Friday night. I phone up. Always promised a phone back. It never happens I'm now investigating a Section 75 through my Credit Card to get my deposit back

I have never written a review before but we have been so happy with our windows and doors from start to after care that I felt I had to share our experience. The sales team included Kevin and Rob who were brilliant; they were so knowledgably and very patient. They spent a lot of time ensuring our choices were exactly what we wanted. We were replacing windows, patios, doors and all roofline work. Our installation was completed through Covid and Abbey kept us informed and managed our expectations at all times. Graham was amazing with the design elements, ensuring the sizing and design was perfect. Our main team of installers were Gary (roofline) and Adrian and Christian who were all wonderful. They were so professional, competent, thoughtful and above all worked to a very high standard. They were really nice to have around and we felt very comfortable with them in our home. We have been delighted with the quality of our windows and bi-folds. Everything is so easy to use and it has transformed our house completely. We have had a small issue with our front door but this was resolved so quickly; the after care has been amazing. We could not recommend this company enough especially to Rob who has been a star throughout. We are so impressed with Abbey that we are now considering them for our proposed extension which is another arm of the business. Thank you Abbey - brilliant team

We found Abbey Windows on a manufacturers web site, after suffering fustrating delays with another local supplier; including an appointment with us that their sales manager missed at their showroom! With Abbey the experience was totally different, Rob in the sales department was excellent, and he got a full quotation to us for replacement windows, new bifolds and replacement glass within two days. The other supplier had taken ten days and we still had nothing useable. The Abbey quote was very competitive and included installation. A follow up meeting on a Sunday morning confirmed the frame colour and blind details. Just excellent service. From previous reviews, we are expecting the delivery and installation to be just as good.

Rob and Jack did a really good job. The room was left clean and tidy after they finished. Very happy with the work done.

Brilliant and efficient work with professionalism and punctuality at it’s finest. Quality job, quality service, and kept in touch with us communicating all the time. Cheers again for the top job on the gaff! Bosh!

Had an amazing experience, excellent fitters, incredibly professional, lovely and polite, did an amazing job with everything. Will definitely be a returning customer and recommend to friends, thank you so much :)

Rob and Jack fitted a large bay window today. They were very polite and friendly and got on with the job efficiently. The installation is very good and they left the place clean and tidy. They also talked to the office on my behalf about another window that was due to be installed. Great job guys! (Dropping a star as the other window wasn't available.)

We had dreadful experience. 7 months waiting for installation after deposit was paid. Multiple calls to the office, never any info or call back. They got no database for staff to share information relevant to customers. 10 people talked to us. Each time there was somebody different. Eventually we had a call to install the following week. So no advance planning was possible. We had to cancel our plans to prepare. They manufactured wrong items. Each out of 4 items is wrong!!!. 4 different people came before manufacturing. Each of them was told and shown by us what we need. Yet both doors open wrong way. one opens blocking entry, another blocks narrow path. Obscured glass of the door is wrong pattern, not matching existing door next to the new door. One window has glass missing and another was wrong size! As it came to installation a window was installed with one glass panel missing. no prior warning. if we knew we would not go ahead. now that window has white panel and no info when they will put the glass in. 3 weeks gone!!!! Obviously no certificate of any kind. The installed door blocks the path and obscured glass looks very different to existing door next to it. The door and window had to be on the same level with one metal over both. This is an old 1930 building, brick is cracked, so needed good support. Yet the door and window are on different levels, brick goes straight over plastic window, then metal, then brick again. not sure that is even legal. it looks like no support is there. Any surveyor can challenge that in future. Two other items we refused to install. The door opens to block entry and the window manufactured wrong size. Yet Abbey insists we ordered that, even when paper work is clear what they manufactured was cancelled. It is crossed by them in updated spec issued by them! When they cancelled before the manufacture that large window and it's installation worth apprx 2K in their prices, they just kept the overall order price the same. So we already signed to pay for both, the cancelled and the required window with only one of them to be manufactured and installed. Yet they demanded more money to give us the right size. Rude arguing with Alan over the phone for hours over and over for 2 days with not a sign of hope for constructive outcome! if they need more money, saying how much more they expect would help at list to understand what is their suggested way out of that dead end. But they just loved the process of bending us further and further. Both items obscured without pattern specified in the contract. No guarantee they will match, considering our prior experience. They also demanded 1.6K to notify Council that windows are installed. Nobody else charges for that. We checked with Council. Nothing was ever submitted. The installer looked good at first, but considering we ended up without a glass in the window, the wrong levels of door and window, and he promised the right size window to keep the installation going, while the office refused that. It looked like a good tradesman was made liying to customers by his office. What a shame! That is not just some complaint. There was open cheating in money and work. Total lack of professionalism in both customer service and actual trade matters.

Everyone at Abbey Windows was amazing and i can not recommend them enough. From the initial quote to installation i had no problems at all. The fitter (josh) did an impeccable job, left no mess, there was no making good to be done and no damage at all internally. Honestly 10/10 and i never write reviews ! Well done and thank you all

Rob & Jack were bang on time this morning to fit a new front door and two front windows. They were friendly, quick, efficient and completed the whole job in under 3 hours including tidying up after themselves. I wouldn't hesitate to recommend them

rob + jack perfect! prompt, clean, good finish!

We used Abbey windows to replace our tired and drafty windows and a couple of doors. From start to finish they were great. You can pop into the showroom to have a look at the products and they will talk you through everything. Rob and Jack the fitters did the job in no time, were friendly and left the place tidy. Highly recommended!

No hard sell, good value for money and easy to deal with. Rob and Jack did the installation and were hard working, enthusiastic and easy to have around the home.

Rob and Jack fitted two windows in my property. I was extremely impressed with how professional, polite and tidy they were. They did an excellent job of fitting the windows which look great. I wouldn't hesitate to use this company again.

Abbey Windows did an excellent job fitting our new windows and patio door. Peter came on day one and was friendly, efficient and worked very hard as he was on his own, in bitterly cold conditions. Unfortunately Peter was unwell the next day and Abbey speedily arranged for another team to come a day later to complete the job .. Rob & Jack took over from where Peter had left off, they were also very friendly and efficient (also partial to chocolate swiss roll with their coffee's) :) :). ALL of the fitters were mindful of keeping everything as clean and tidy as they could using dust sheets / hoovering. They were also very "Covid" aware regularly using anti bac to keep everyone safe. I would definitely recommend Abbey Windows (and have done so).

Just had windows and front door replaced by Abbey Windows. Great service throughout and they look fantastic - Residence 9 windows and Endurance front door. The installer Kurtis was great, experienced, knowledgeable, cleared up well and left the minimum of mess throughout the job. Very pleased with our new look house!

We used Abbey Windows for the replacement of all windows and doors in our home and couldn't be happier with the service/installation. Everyone we have dealt with has been friendly, knowledgeable and professional - making a big job and large financial outlay easier to navigate. From the very start Neil and Rob on the sales team put us very much at ease (something which other companies we received quotes from did not). They were always on hand to answer questions from these rookie customers! A very special mention has to go to Rob and Jack who handled all elements of the very high quality install. They were absolutely incredible - very highly skilled, super neat and so lovely and personable. The finish left by them is top quality showing their skill and craftsmanship. Thank you both so much! You're a credit to Abbey! We wouldn't hesitate in recommending Abbey Windows to others and would certainly use them again.

Absolutely spot on, Rob and Jack were great, speedy and good attention to detail. Can’t fault them. Would recommend

Used Abbey Windows to install a new bathroom window. A small job but the staff at Abbey treated me like if i was fitting out an entire mansion! Friendly, polite and professional. Everything was done on time. Highly recommend.

Very nice guys, Rob and Jack, very efficient and tidy, 9 windows (one a bay), and 2 doors (one a stable door) fitted, trimmed and finished in 2 days with no problems. Site left clean and Tidy, very polite and friendly. Overall service excellent, including showroom, surveyor and sales staff. Would highly recommend to any one looking to update their house. 5 stars well deserved.

Rob and Jack have been visited one of our care homes Bloomfield at Paulton recently, staff and residents cannot praise enough for their huge positive attitude and high standard of service. Well done and thank you.

Rob and Jack did a great job. Very polite and hard working. So happy with our windows. House is a lot warmer now too!

We used Abbey Windows for the first time recently following a strong recommendation from one of our neighbours after much due diligence with other window companies in the area. We were very impressed throughout the entire journey, from the very first contact with the sales team, to the onsite surveyor providing us with options and considerations based on their expertise, through to the actual window fitters who showed their skill and craftsmanship with a very high-quality installation. All members of the team we dealt with were very friendly and professional and clearly very proud of their work and the company they represent. It’s been so refreshing to receive a quality service without any hassle and one which we’ve felt has represented good value for money. This was a significant investment for us, so we had to ensure we found a company who we could trust to deliver a quality product and service. We have to say, Abbey Windows truly delivered, and now other neighbours are asking who installed our new windows !

Abbey Windows are superb and always deliver on goods and service. They've helped me out twice and both times have been excellent. For the first, I needed a couple of replacement, sealed double-glazed window units that had condensation inside. They helped me size the replacements which were delivered in good time and expertly fitted. The second time I had some worn hinges on some older windows that weren't up to regulations. Abbey windows advised on a cost effective solution to just replace these hinges with newer 'egress' types. Not only did this save me money (I thought I'd have to replace the windows) but made it all as good as new. The person who fitted them was very professional and efficient and I wouldn't hesitate in using them again.

Great company. Efficient and reliable with plenty of helpful advice along the way.

Really helpful company to deal with. Would highly recommend.

I have used Abbey Windows to install new windows and replacement doors in my property after being recommended by a different company who could not assist. The sales team were fantastic, I was unsure what I needed, having never carried out this type of work before, and they were very attentive and talked to me about different options and produced amended quotations for me. They answered my questions and were very patient. However, that is where the good experience ended. Once I had paid the deposit to go ahead, I heard nothing from Abbey Windows. I wanted to get this installed in the Summer; and wasn't kept informed. I was aware that due to various lockdowns and issues with supply issues due to Covid and Brexit, and the large volume of people renovating properties, supply chains were being affected. However, I placed my order and the survey took place in June and I didn't hear anything until September, when I chased to see if they were ready only to be told the doors hadn't arrived, and should arrive by end of October. I was patient and understood these delays were not to be helped despite lack of communication. I arranged for the installation to take place in 22 October; and arranged for time off work. I was contacted by Steve Mitchell, the installation manager who informed me (the day before the work was to be completed), he had no paperwork, no drawings, no photos form the survey and he doubted the installation could take place tomorrow. I agreed to send some photos and a floorplan I had on my phone from when I purchased the property only to be told by email that they could not install the next day as the timescale provided of 2 days wouldn't work and it would be 3 days. I was unable to cancel my annual leave due to the short notice (as I was informed in the afternoon). He then suggested starting Monday 25 October - what I couldn't work out is why work could not have started on Friday 22 and carried over to Monday 25 October? A new date was arranged for 1-3 November. I was unable to take time off work, and the work was supervised by my mother. Unfortunately the fitter who arrived on 1 November had a bad back and was on his own - he managed to fit the back door but nothing else. I tried to contact Steve Mitchell and heard nothing. Nobody arrived on 2 November, and on 3 November they were unable to finish. The lack of communication made the whole experience stressful. When it was finally completed, when I returned home (as my mother was unable to supervise as she had a hospital appointment), my brand new carpet was ruined as it looked like someone had placed breeze block and had spilt builders sand on the carpet. Steve Mitchell came to my property and it was agreed Abbey would pay for a carpet clean or replacement carpet if it was unsuccessful and a discussion was had regarding a reduction in the price. I arranged for the carpet clean to take place, and I am still waiting for Abbey windows to pay, some 1 month later as they refuse to honour the discount we discussed. I also have yet to receive my warranty. They have also not finished the surround around the doors adequately leaving expanding foam and gaps on display. They also tried to allege that window boards were not part of the original quotation, despite Rob Irving confirming to me in an email that it was when I raised this. If this company was made up solely of the sales team and some of the fitters, I would give this company 5 stars, sadly due to the delays, non-communication and lack of customer service I have had to review this as 1 star. When I have raised a complaint I am fobbed off and not listened to and they just want to be paid. I too, like Jodie have just been threatened to return the form within 24 hours otherwise they will get debt collectors involved. They have agreed to sort out the trim to my doors issues (only if I return the forms within 24 hours) and refund me my carpet payment. AVOID!

Nice folks.

Such lovely people to work with. Really helpful, and great quality products.

Rob & Jack did a cracking job with 5 casement windows at the back of the house and it's already warmed the place up by a few degrees!

Rob and Jack are friendly, professional and efficient. Replaced all our 100yr old wooden sash throughout the house with new sash, plus bifold patio doors.

Showroom seemed better online than in reality. We had to wait ages to be served then they weren't very helpful at all. We found Crystal windows in B&Q far more helpful and a better price.

Excellent friendly fitting by Rob and Jack. Cheers lads.

Rob, nice guy, has done a great job fitting new windows, no more traffic noises.

Rob and Jack did an amazing job and were super lovely would recommend to anyone thinking about getting windows done

Rob and Jack has done an excellent job in installing our new door and windows. The quality of work is great. Such nice guys and good team.

Rob & Jack - top blokes. Fantastic job and very clean. Looks great! Been a pleasure.

I replaced my front door and 9 windows with new double glazing. The guys who installed these were amazing. They were friendly, tidy and cleared all their mess afterwards. My windows look great they really did a grand job. Only thing that could have been improved for future is better communication which was a little staggered at times otherwise I would highly recommend to anyone.

Excellent service.

I would like to thank you for my new door, which was installed with amazing accuracy, Rob the fitter, took care of every detail, the work was done quickly and very reliably, he left the workplace very clean. Great job Rob!!! thank you😄😄 I recommend the company

What can I say Chris, Michael and Jack have been amazing and have done a great job on our windows. Very clean and tidy and we are really happy with the results! Highly recommend Abbey windows and if you are lucky enough to have these 3 your promised to have a proper job done!

Awful company and I would never recommend or use them again. My new room can only be described as a bodge job and I wish I had chosen to spend my money elsewhere. Almost 5 months on and there are still issues which Abbey Windows are in no rush to resolve despite being chased. Pieces literally falling off the inside of the room, doors which work intermittently and so many imperfections. My heart sinks every time I look around, I will now spend the next 10 years paying off a disappointment of a room. Please please save yourself the upset and look elsewhere. UPDATE- Abbey Windows response is inaccurate and missing facts. The satisfaction note was signed off after weeks of going back and forth, being ill and having already been threatened with debt collectors when I said we wouldn’t pay whilst there are issues. That is how Abbey Windows really treat unhappy customers, always quick to belittle issues raised or place blame elsewhere, sub contractors, manufacturers etc. Don’t be fooled, it is not only bits of trim which are an issue with this room. Also, the door is still an issue, not resolved. We were told last week we would receive a call after chasing yet again, only now have I received an e-mail, over a week later, which I assume is only due to my review. Poor poor service.

Cracking work by Rob. Professional and prompt - will be sure to use again!

Usual first class service from Abbey Windows. Rob and Jack arrived on schedule and worked tirelessly on installing our French Doors. They kept us informed on what they were doing and finished the work in good time having cleared away and left the site tidy.. Well done Abbey.

From start to finish Abbey has delivered. Easy to deal with, fair pricing and quality product. Fitters Rob and Jack were efficient, capable, friendly installers and I am very pleased with their work and the finish of the windows.

Rob and Jack did a great job installing a new window for me. Quick, friendly and efficient.

We have formed a very high opinion of Abbey Windows. We presented their team with a very awkward proposition for a bespoke new conservatory. All the team were very responsive to our queries. Notable attention to detail was shown by their team of 2 fitters. When the work over ran the schedule they voluntarily offered to work on a Sunday to catch up. In addition we opted for new deep gutters and soffits. Once again considerable diligence was shown when overcoming any difficulties.We are most pleased with the end result

Wouldn't use this company again and definately wouldnt recommend to a friend. The team that installed my conservatory did a great job, however the internal team were extremely slow with numerous delays, which I found out after I rang them and chased for an update.

Great experience with Abbey Windows. Rob and Jack worked quickly and efficiently, they were tidy, punctual and friendly. Work completed to a very high standard far faster than I expected, highly recommend

A few months after we had a very nice new door installed by Abbey Windows, the door needed adjusting. Rob and Jack from Abbey windows arrived within a couple of hours of my call, and had everything sorted within minutes. Excellent service!

Great service from Abbey Windows for both our front door and our windows. Rob and Jack were friendly, punctual and tidy, but most importantly completed the work to a high standard. Would recommend!

We had our upstairs windows replaced by Rob and Jack. They were very friendly, punctual and helpful in explaining the entire installation process. They did a great job with the very old frames they were dealing with and left the area really neat and tidy and answered any questions we had throughout the install. Very happy with our new windows. They look great.

I do not recommend . They put a new door on me but it was broken. The door assembler saw that the transport was damaged. No response to the application. After making a phone call asking what to do next, the exchange was promised, but no action after more than a month. I am waiting

We recently had our windows done by abbey, massive thank you to rob and Jack who fitted the windows and door to a high spec, arrived on time, was polite and professional. The attention to detail was first class, very tidy, can't speak highly enough! Also massive thanks to rob Irving, who ensured we was looked after from start to finish! Over the moon with the service and would recommend to anyone!

Rob and Jack fitted our new bi-fold doors today and were absolutely fantastic! Very cheerful and helpful and a pleasure to have here. Thank you so much for a super job.

Amazing local company who go the extra mile for their customers. Excellent customer service and front door issue resolved with no fuss. We have had front door and back patio door replaced since moving to Reading and we are really happy. The kind of company who you would stick with for life - we will be using Abby Windows for any future project.

We had our old patio sliding doors replaced by Abbey windows today (20 03 21 ) The two fitters " Christian and his colleague " Worked in a pleasant and professional manner adhering too all the covet regulations also our dealings with Abbey office was easy and efficient . The finished job and workmanship is to our complete satisfaction . A C Dickinson

I am extremely pleased with the purchase experience and standard of work completed by Abbey Windows. I was particularly impressed by the installers on the day who epitomized the whole experience with their friendly, hard working and attentive approach. Overall, extremely happy with the end result and would highly recommend.

Really excellent company replaced aged conservatory roof and also added new lightning previously absent. Highly recommend. Pre Sales engagement excellent and with detailed design and quotation gave us confidence to proceed. Surveying, roof replacement, plastering and electrics all completed with courteous and professional teams.

Abbey Windows replaced our old, leaking polycarbonate conservatory roof with a new UV glass roof. Steve and his team did a great job and we are really pleased with the result. The whole process from sales team to fitting was well managed.

Best place to go!! Highly recommended Great service We look and experienced many others but this one is the best

Fantastic service from start to finish. I would highly recommend Abbey Windows!

Thoroughly pleased with the service I've received from Abbey Windows. From initial quotes and site survey right through to the installation the level of service has been impeccable. Rob and Jack did an amazing job with the install and I'm delighted with the finished project. Their professionalism, work rate and respect for the property were first rate and I really appreciated Rob being at hand to explain any queries I had during the install process. I look forward to getting back in contact with Abbey Windows once I am ready for the doors.

Really happy with the service from Abbey Windows. Very professional throughout the whole process. Rob and Jack who fitted them were friendly and did a great job. Thanks very much

Fantastic service done by Rob & Jack today ! Highly recommended them to come and fit your windows! Polite and very appreciative of a cuppa or two !

I wondering from where is coming those 5 stars what I believe is frends of them or people who been called and asked to change the review how I been called from them to change my review, but my experience was the worst experience ever with Abbey Window from the start to end of the job. First with the measurement what first time was 25m square and the end the right measurement was 14.5m Square what was confirmed in email, so be careful when they measuring any work. After this with the survey after when I drove to work and back 100 miles they called me on that day that the survey not will be happening and the appointment been moved to next week . If you people still want to work with them , please ask every little detail how and what they will use for cladding because nobody tells that the cladding not including insulation under cladding just cladding. So my star is 1 star because I can't do 0.

From walking into the showrooms to installation Abbey Windows have performed on point. Not only are our new windows and doors an excellent quality, we cannot fault the service we have received. No question was left unanswered. Attention to aesthetics was important and the staff at Abbey Windows Were more than happy to help with visuals and suggestions during the design and planning process Christian and Adrian were the chaps that came and installed out new windows and doors. Clearly, with years of experience they made the job a smooth and swift one with no mess to tackle after their departure. At this tricky time during the Covid crisis, Abbey Windows have ensured safety their priority every step of the way. The biggest thank you. You’re a great team.

On street parking, nice showroom, nice people.

Thanks for great new sliding doors - perfect installation by Jack & Rob - thanks guys

Great job completed thanks to Rob and Jazz!

Abbey Windows, a great company to work with, we would highly recommend them. Good ethics and professionalism

"Great company would highly recommend"

Outstanding service from Rob and Jaz. They left the place spotless, I would highly recommend Rob for any window installation.

I would like to say a big thank you to Abbey Windows installation team (fitters) “Shane and Luke” In one of the coldest day of the year , with so many problems left by our builder, they have worked so hard with a very friendly approach and nothing seemed to faze them to finish our sliding doors and making sure all is great. We will be forever grateful for their eagerness to make sure our windows were fitted with a high standard and would highly recommend Abbey windows.

Abbey Windows Abbey Windows Installers Christian and Adrian have done an excellent job of removing our old windows and installing new. They were courteous and very professional and left me with an excellent installation of good quality windows.

Rob and Adam arrived on time and did a great job! Very pleased with the windows and door.

Rob, Adam and Dan were fantastic today - great and very neat installation. V much recommend

I recently had Abbey windows provide and fit a made to measure set of French doors. From getting the initial quote, to the fitting i was very pleased. Rob and Adam did a great job of fitting them, minimal disruption and left the area spotless and well finished. Very pleased.

A friendly and efficient installation by Rob and Adam.

Made to measure door that fitted perfectly. Rob and Adam who came to install the door were polite and knowledgeable. Definitely recommend!

Rob and Jack have completed a fabulous install. They were attentive, careful, flexible, professional, tidy and an interesting diversion over two sunny days while we are in self imposed lockdown. The Origin windows are such an improvement on our old galvanised Critall windows, and the aluminium construction means very limited maintenance in the coming years. I would highly recommend Abbey who have been excellent throughout the process from survey, to quotation to installation. Thank you Abbey and thank you Rob and Jack

Great installation by Rob and Jack