EV Charger Installation Red Flags: UK Guide

“Supply and fit EV charger” leaves too much open. An itemised quote should make the commercial boundary clear without attempting to prescribe the design before assessment. Depending on the job, identify:

• charger make and model, or the basis on which the final model will be selected;
• included cable route, approximate length and surface or making-good assumptions;
• included protective, isolation and load-management equipment as determined by the design;
• testing, commissioning, customer demonstration and documents;
• whether permissions, civils, supply alteration or network work sit outside the price;
• how additional work discovered during survey will be approved.

Tradehand’s quote record gives the customer one accepted scope to refer back to. If the survey changes the work, issue and accept a variation before installation rather than burying the difference in the final invoice.

OZEV authorisation matters when an installer is claiming an OZEV chargepoint grant. GOV.UK’s 2026 chargepoint grant guidance for authorised installers says an authorised installer must use eligible equipment, test the chargepoint and provide the required claim evidence. It is not a universal substitute for electrical competence, design, certification or compliance on every non-grant installation.

Ask first whether the customer is actually using a current grant scheme, then check the live eligibility and evidence rules before promising a grant. Do not advertise a historic grant rate or assume every customer, vehicle, property or product is eligible.

For grant work, a job record that keeps the dated quote, serial-number details, required photos and invoice together is operationally useful. Tradehand can hold those records, but it does not decide grant eligibility or submit technical evidence on the installer’s behalf.

GOV.UK guidance says EV chargepoints in homes or small businesses must be registered with the local Distribution Network Operator, and explains when notification or an application is required. The job file should identify the relevant process, who owns it, when it was completed and what evidence was received.

A vague note saying “DNO sorted” is hard to audit. Keep the acknowledgement, reference or correspondence with the installation record. If work cannot proceed until approval or another supply-side action is complete, make that a visible blocker in the schedule instead of booking the final installation as if it were unconditional.

Agree the handover pack before work starts. It may include the Electrical Installation Certificate, commissioning information, manufacturer instructions, warranties, DNO evidence and building-regulations documentation applicable to the job and nation. An EIC does not replace a required building-regulations notification or highway authorisation.

Never tell a customer that the charger app, an OZEV email or a commissioning screenshot is the electrical certificate. Each record answers a different question. On the public job page, Tradehand can place the quote, shared photos, documents, invoice and payment link in one timeline so the customer can see what has actually been delivered.

Commissioning is not just seeing a light come on. Follow the equipment instructions and the installation’s technical requirements, then give the customer a plain-language handover: how to use the controls, where relevant documents are stored, who supports the hardware or connectivity, and what to do if they notice damage, heat, unusual operation or repeated tripping.

Record the installed model and serial number, final photos and the documents issued. Send the invoice only against the agreed milestone. Tradehand can connect that sequence (survey, accepted quote, schedule, handover evidence and payment) without claiming to diagnose the installation or certify the electrician’s work.